Michael Wenzel | Page 10

Justin was very helpful and attentive. He kept us informed as the delivery was delay several times. He kept us informed as the delivery was delay several times. More

by HAMALCR Verified Customer Verified Customer

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Omar was proactive in his response to my online inquiry and despite an extremely busy day setup my test drive with minimal effort on my part. When a vehicle I was originally planning to buy sold, we ended and despite an extremely busy day setup my test drive with minimal effort on my part. When a vehicle I was originally planning to buy sold, we ended up with the exact vehicle I'd ideally sought to purchase. Omar, Michael and the team impressed me with gracious professionalism, pro-active approach to incentives and an effective purchase approach, including coffee hospitality and office support in charging my phone. Subsequently I appreciated Benjiman from Service reaching out with a thank you and invitation for any follow-ups. Due to unforeseen circumstances my pickup of the vehicle was not ideal, however through his pro-active initiative to delight a customer, Joe Black initiated and ensured a positive experience. God willing, Joe will be selling us an ID.Buzz at the earliest opportunity. Our new ID.4 is amazing! I look forward to a long, mutually successful partnership with Volkswagen of Salem and highly recommend Lithia and Volkswagen of Salem to others. All the best - Thank you. More

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Didnt return my registration or 2nd key. I bought a used jeep and traded in a 2016 4runner. They said theyd take care of financing. Once i got it home they wanted money down witch they knew i I bought a used jeep and traded in a 2016 4runner. They said theyd take care of financing. Once i got it home they wanted money down witch they knew i didnt have. I was out of state for family emergency when they returned my vehicle and took jeep back. When i returned i realized they hadnt brought my registration or 2nd key. I have been calling for 2 weeks and still havnt received registration or key. This is a joke. If i get pulked over w/o registration i will be in all linds of trouble. Cant even drive my vehicle. This company should be ashamed. More

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