Michael Wenzel

They are very professional, courteous, and consider a customers time when helping them find what they need. customers time when helping them find what they need. More

by CHRISNMISSIVAUGHN Verified Customer Verified Customer

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Get you in the car you want! Willing to work out the kinks! Any issues? No problem! They will work with you! Great environment. Check out their goody shop!! Willing to work out the kinks! Any issues? No problem! They will work with you! Great environment. Check out their goody shop!! More

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Friendly staff, honest and transparent. Worked very hard to get me the deal that I wanted. Worked very hard to get me the deal that I wanted. More

by TANNERCASE94 Verified Customer Verified Customer

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Outstanding experience and very prompt service on my VW Passat ! They even washed my car ! David and Greg were very helpful on my maintenance questions . Highly recommend! Passat ! They even washed my car ! David and Greg were very helpful on my maintenance questions . Highly recommend! More

by MWENZEL0 Verified Customer Verified Customer

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Easy, streamlined and pleasant process. No bull and great price on new vehicle. Will definitely be back for my next purchase. Thank you Salem VW! No bull and great price on new vehicle. Will definitely be back for my next purchase. Thank you Salem VW! More

by THSEESTEDT Verified Customer Verified Customer

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Justin was very helpful and attentive. He kept us informed as the delivery was delay several times. He kept us informed as the delivery was delay several times. More

by HAMALCR Verified Customer Verified Customer

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Omar was proactive in his response to my online inquiry and despite an extremely busy day setup my test drive with minimal effort on my part. When a vehicle I was originally planning to buy sold, we ended and despite an extremely busy day setup my test drive with minimal effort on my part. When a vehicle I was originally planning to buy sold, we ended up with the exact vehicle I'd ideally sought to purchase. Omar, Michael and the team impressed me with gracious professionalism, pro-active approach to incentives and an effective purchase approach, including coffee hospitality and office support in charging my phone. Subsequently I appreciated Benjiman from Service reaching out with a thank you and invitation for any follow-ups. Due to unforeseen circumstances my pickup of the vehicle was not ideal, however through his pro-active initiative to delight a customer, Joe Black initiated and ensured a positive experience. God willing, Joe will be selling us an ID.Buzz at the earliest opportunity. Our new ID.4 is amazing! I look forward to a long, mutually successful partnership with Volkswagen of Salem and highly recommend Lithia and Volkswagen of Salem to others. All the best - Thank you. More

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Didnt return my registration or 2nd key. I bought a used jeep and traded in a 2016 4runner. They said theyd take care of financing. Once i got it home they wanted money down witch they knew i I bought a used jeep and traded in a 2016 4runner. They said theyd take care of financing. Once i got it home they wanted money down witch they knew i didnt have. I was out of state for family emergency when they returned my vehicle and took jeep back. When i returned i realized they hadnt brought my registration or 2nd key. I have been calling for 2 weeks and still havnt received registration or key. This is a joke. If i get pulked over w/o registration i will be in all linds of trouble. Cant even drive my vehicle. This company should be ashamed. More

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