Michael Yim | Page 24

The mechanical service was good, and on time. Unfortunately, they contract out car detailing to people who take a long time, & don't do a complete job. The service manager did get after the reta Unfortunately, they contract out car detailing to people who take a long time, & don't do a complete job. The service manager did get after the retailer & force them to actually do the job they were paid to do. More

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not what I expected Michael seemed nice enough but really not well informed about the options he could use to deliver a great customer experience. He knew about the car, Michael seemed nice enough but really not well informed about the options he could use to deliver a great customer experience. He knew about the car, but he mixed up our paperwork and it took HOURS on the phone with our insurance company to fix an error that should have been double checked before we left the lot. It was a major hassle. It seemed to me like once Michael got the sale he was done with trying to accommodate the needs of his customer. I wish him the best of luck. We are Honda fans but we will not purchase a car from him again in the future. More

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Not professional Michael lacks professionalism! There is a process and even Michael Yim needs follow it! Being obnoxious such as Michael really gets you no where othe Michael lacks professionalism! There is a process and even Michael Yim needs follow it! Being obnoxious such as Michael really gets you no where other than a bad review! Just saying.... Be nice Michael. More

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registration and option problems We still do not have our south Carolina tags that were supposed to be transferred by the dealer after our purchase. I can not get our myrtle beach cit We still do not have our south Carolina tags that were supposed to be transferred by the dealer after our purchase. I can not get our myrtle beach city parking permit with a temporary tag. More

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Solid Experience! I purchased a pre-owned Honda from Heritage Bel Air Honda and it was a rather straightforward experience. Mike Yim was excellent in showing me th I purchased a pre-owned Honda from Heritage Bel Air Honda and it was a rather straightforward experience. Mike Yim was excellent in showing me the vehicle, accompanying me on a test drive, and going over its history and maintenance records. He was friendly, knowledgeable, honest, and transparent. The sales management team was average. I won't go into the specifics, but there was an "advertising error" with the online listing of the vehicle I ended up purchasing and that group of individuals didn't seem to care or want to accommodate for the error. It wasn't clear to me whether or not this management team actually wanted my business. I did wind up deciding to purchase the vehicle, but not because of this group. On the back-end, Mike Dowdy who handled the closing was excellent as well! Seemed like a real "straight shooter" and was extremely efficient. It was one of the quickest car deal closings I've ever experienced! So all good from the front-end and back-end guys. I would recommend Heritage Bel Air Honda, but with some caveats. More

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Purchased a 2017 Honda Pilot I had a very positive experience purchasing a 2017 Honda Pilot from Heritage Honda. Mike Yim was extremely well informed and helpful throughout the bu I had a very positive experience purchasing a 2017 Honda Pilot from Heritage Honda. Mike Yim was extremely well informed and helpful throughout the buying process. I really appreciated the honest and upfront answers to my questions and the transparency of the transaction. I will reach back out to Mike and Heritage when looking for my next vehicle. More

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