Michaela McCann | Page 7

Most times does good job. This time because they could not get oil read, they over filled with oil and had to drain. Now I have slight smell of oil burning. Never had a problem prior to this. 10qts instea not get oil read, they over filled with oil and had to drain. Now I have slight smell of oil burning. Never had a problem prior to this. 10qts instead of 6 big oops. More

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I had a battery problem at a nearby business. A wonderful service tech was sent within minutes. I was on my way home with a new battery within a half hour. Wow! Awesome service at this dealership wonderful service tech was sent within minutes. I was on my way home with a new battery within a half hour. Wow! Awesome service at this dealership. I will be using them from now on. More

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Great service like always. Service set the expections and communicated along the way. Highly recommend visiting the dealership. Always been a positive experience when going there. and communicated along the way. Highly recommend visiting the dealership. Always been a positive experience when going there. More

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I would and have recommended everyone I know to Hudson Ford. The professionalism of both the people and services are second to none. I drive across the state line for every vehicle purchase and all serv Ford. The professionalism of both the people and services are second to none. I drive across the state line for every vehicle purchase and all services needed because of the great atmosphere @ Hudson Ford. More

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Fast return phone call and helpful to change appt time. Always exceedingly friendly. Always a pleasure. She quickly researched question on a recall notice. Word word word word Always exceedingly friendly. Always a pleasure. She quickly researched question on a recall notice. Word word word word More

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Very disappointed:I had received a bid and Hudson Ford Very disappointed: I had received a bid and Hudson Ford for new tires for $621 includes valve stems, tire disposal, install, tax. I provided a copy Very disappointed: I had received a bid and Hudson Ford for new tires for $621 includes valve stems, tire disposal, install, tax. I provided a copy of the bid when I booked the work and I was given a date for when the could do the work. When the work was done the bill came to over $800 without any conversation about extra work being performed. This is the same set of tires I had put on this vehicle 59,000 miles ago. Hudson Ford also pushed my appointment out a week because they didn't get the tires delivered in time for my original appointment. Along with this they quoted new valve stems and gave me a lame excuse for why they hadn't installed them when the new tires were put on the rims. I've purchased 5 sets of tires from Hudson Ford for 4 different vehicles and this is the first time that I had billing like this. There wasn't another vehicle being worked on Saturday and now I know why. More

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Based on my service on 12/10/20 I would highly recommend the Hudson Ford service dept! They did a clean job, oil, tire rotate, air filter. The attention to detail is very important to me and they met my exp the Hudson Ford service dept! They did a clean job, oil, tire rotate, air filter. The attention to detail is very important to me and they met my expectations. Hats off the the service team (quicklane), job well done! More

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I have owned 3 F150's from 2010-2013-2016. and for the most part i have been quite please with my experience. I have enjoyed bringing it back for normal service. Your team of Quick lane people Micha most part i have been quite please with my experience. I have enjoyed bringing it back for normal service. Your team of Quick lane people Michaela McCannare & Dakota are quite exceptional they are well trained and know the answer to most of my questions. More

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Every time I come into the dealership, the service department employees always make sure I am pleased with the work that is preformed. Hudson Ford will always be my place of service. department employees always make sure I am pleased with the work that is preformed. Hudson Ford will always be my place of service. More

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Steady erosion of the small town feel from when it was Dave Holt Ford. "Corporateitis" seems to have set in. I am a long time customer and have had two Ford vans serviced there for years. Kevin has bee Dave Holt Ford. "Corporateitis" seems to have set in. I am a long time customer and have had two Ford vans serviced there for years. Kevin has been my main go-to mechanic and I trust him completely. Two recent experiences are examples of my fading loyalty. First was when the diesel fuel tank ruptured (1999 victum of underbody rust) and I was told I had to wait two weeks for an appointment even though I was steadily leaking fuel. I ended up ordering a replacement tank directly and having a nearby auto clinic install it and had the problem repaired days before the first "open appointment." Most recently, the van was having difficulty starting in colder weather although not true MN winter cold. Again, the local shop was quick to take a look and discovered one of the two batteries "needed replacement" as the cold cranking amps tested at 539, well under its 850 rating. These batteries were installed by Hudson on 8/5/2020 and well within warranty. Hudson tested the battery and based solely on the voltage (no CCA was checked) decided the battery was "good" and did not need replacing. I suppose I was going to have to wait until I was in the boonies and the van wouldn't start and AAA had to be called and then wait for an appointment at Hudson. Like I provided in a direct feedback to Hudson, this will cost them more money than me in the long run. More

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