There are Very nice andelse, always asked if we need
anyone eals,. They also ask to do anything.
anyone eals,. They also ask to do anything.
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by rah0526
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2024 -
Brown-Daub Kia responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Always quick, easy, friendly & dependable service at
Brown-Daub KIA! I’m always satisfied coming to this service center!
Brown-Daub KIA! I’m always satisfied coming to this service center!
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by RFio806
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2024 -
Brown-Daub Kia responded
Thanks for sharing about your experience with Brown-Daub Kia. We appreciate your business and hope to see you again soon!
A simple oil change took 2 hrs and I arrived on time at
730 am.
730 am.
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by nancy.sinkus
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edward Fritts
, I don’t even know who these people are
Jul 08, 2024 -
Brown-Daub Kia responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Steve Parr General Manager/Vice President 610.829.3009
Jul 08, 2024 -
Brown-Daub Kia responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Steve Parr General Manager/Vice President 610.829.3009
Everything was good except at the end when they bought my
car out it was soaking wet and they did not wipe it down
car out it was soaking wet and they did not wipe it down
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by DANYELLBARNES44
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2024 -
Brown-Daub Kia responded
Danyell, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
I have owned our car for some time now, originally
purchased from BD and we could not be happier. The drop off and pickup were smooth, the service was performed as expected and every treated us with r
purchased from BD and we could not be happier. The drop off and pickup were smooth, the service was performed as expected and every treated us with respect. Thanks for being so kind and helpful.
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by kishdh
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2024 -
Brown-Daub Kia responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
I've been coming to dealership for my car needs fir 12
years and recently got charged $600 for labor on a break pad job for front and back. When I called and spoke to service manger,he really didn't seem
years and recently got charged $600 for labor on a break pad job for front and back. When I called and spoke to service manger,he really didn't seem to care and pretty much said too bad but no money back. I will not be coming in for service at brown daub and will have to find someone else! Very disappointed
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by MARY MASKORNICK
Verified Customer
Verified Customer
Service Price Transparency
Jul 04, 2024 -
Brown-Daub Kia responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Mary, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Steve Parr General Manager/Vice President
610.829.3009
Jul 04, 2024 -
Brown-Daub Kia responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Mary, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Steve Parr General Manager/Vice President
610.829.3009
As a satisfied customer who purchased my Kia from here,
I'm consistently impressed by the comfortable and well-appointed waiting area during my service appointment. The amenities, including the TV, couche
I'm consistently impressed by the comfortable and well-appointed waiting area during my service appointment. The amenities, including the TV, couches, and coffee/beverage center, make the wait time enjoyable. The cleanliness and maintenance of the area are also noteworthy, with the added touch of having my car returned in better condition than when I dropped it off. The staff's friendly and helpful demeanor has been consistently impressive, making me feel valued as a customer. I would highly recommend this dealership!
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by tkmad70
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2024 -
Brown-Daub Kia responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great service, car has been great since switching to KIA
and great customer service an
and great customer service an
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by CWALTON734
Verified Customer
Verified Customer
Jun 18, 2024 -
Brown-Daub Kia responded
Thank you for choosing Brown-Daub Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Very courteous and professional.
. Managed to fit me into the schedule. Done in a timely manner.
. Managed to fit me into the schedule. Done in a timely manner.
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by ck4ever1
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
Brown-Daub Kia responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Brown-Daub Kia.
Edward is always so friendly, welcoming, efficient and
knowledgeable. Brown-Daub in general is a pleasant environment with knowledgeable and friendly people. I always feel welcome when I arrive.
knowledgeable. Brown-Daub in general is a pleasant environment with knowledgeable and friendly people. I always feel welcome when I arrive.
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by CHRISTINEMEYERCOACHING
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edward Fritts
, Robert Peters, Kristin Smith
Jun 07, 2024 -
Brown-Daub Kia responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Brown-Daub Kia.