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Michele Hayes

Overview Reviews (74) Inventory (366)

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Michele Hayes

Michele Hayes | Page 4

Service Advisor

Matthews Import Center / Subaru / Kia

3013 Vestal Road
Vestal, NY 13850

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4.9

74 Reviews

Overview Reviews (74) Inventory (366)

4.9

74 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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74 Reviews of Michele Hayes

February 11, 2024

Dealership Rating

Employee Rating

Bought my last 2 new cars there and wife her last 5 new car’s there car’s there More

by lcalbert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Vaughan, Marissa Kuklish, Jamal Gallop-Mckinnon, Mike McNeal, Zach Carlson, Chris Mandolfi

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Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for your continued business and the great review!

February 09, 2024

Dealership Rating

Employee Rating

Nice service people. Prompt. The recall on my car was handled in a professional manner and quickly. Thanks Prompt. The recall on my car was handled in a professional manner and quickly. Thanks More

by jb011034

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review!

February 06, 2024

Dealership Rating

Employee Rating

My car was repaired quickly and I was kept in the loop about the process. about the process. More

by thorne2651

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Vaughan, Marissa Kuklish, Jamal Gallop-Mckinnon, Zach Carlson, Chris Mandolfi

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Feb 27, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews! We appreciate your business and the great review!

January 27, 2024

Dealership Rating

Employee Rating

Michelle and tech were professional and responsive to my questions and concerns. I felt heard questions and concerns. I felt heard More

by ewanow

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tech that worked on my car

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Jan 30, 2024 -

Matthews Import Center / Subaru / Kia responded

We're glad to hear Michelle provided you with an excellent experience with Michelle! We appreciate your business and the perfect review!

January 18, 2024

Dealership Rating

Employee Rating

Michele was friendly, knowledgeable, and professional. I liked her personal touch. . .walking me out to my car after service was complete and answering my questions. I liked her personal touch. . .walking me out to my car after service was complete and answering my questions. More

by carriehornbeck

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 31, 2024 -

Matthews Import Center / Subaru / Kia responded

We're glad to hear you Michele took great care of you! We appreciate your business and if there is anything more we can do to ensure a better future experience, please don't hesitate to reach out and let us know how.

January 16, 2024

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Employee Rating

Very friendly. Listen to your concerns. Follow up i and follow thru is stand alone fantastic! Listen to your concerns. Follow up i and follow thru is stand alone fantastic! More

by lcarlucci

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rich French

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Jan 31, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for the perfect review and your business!

January 11, 2024

Dealership Rating

Employee Rating

Employees at the service desk very friendly and knowledgeable. They all had a smile on their faces. Same with the people at the payment desk. I even got a Moo Cow. knowledgeable. They all had a smile on their faces. Same with the people at the payment desk. I even got a Moo Cow. More

by drockefell

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 31, 2024 -

Matthews Import Center / Subaru / Kia responded

We're glad to hear you like your moo cow and our staff treated you well! We appreciate your business and the great review!

January 09, 2024

Dealership Rating

Employee Rating

Only problem is someone answering phone after they are paged otherwise all is good now paged otherwise all is good now More

by davidsennett

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dino Vitali, Dillon Affatatto, Cole Sevey, Jamal Gallop-Mckinnon , Brian Chadwick, Sarah

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Jan 31, 2024 -

Matthews Import Center / Subaru / Kia responded

Thank you for your business and the great review!

January 08, 2024

Dealership Rating

Employee Rating

Dealer got the job done on time as committed. Very good day of service status communication. Very good day of service status communication. More

by RH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 31, 2024 -

Matthews Import Center / Subaru / Kia responded

We're glad to hear you had a great experience with our Team! We truly appreciate your business and if there is anything more we can do to ensure an even better future experience, please don't hesitate to reach out and let us know.

December 22, 2023

Dealership Rating

Employee Rating

So pleased with this dealership from the time of purchase to my last repair. They are helpful, do good work, and are accommodating. to my last repair. They are helpful, do good work, and are accommodating. More

by brianregan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Vaughan, Marissa Kuklish, Jamal Gallop-Mckinnon, Zach Carlson, Chris Mandolfi

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Dec 27, 2023 -

Matthews Import Center / Subaru / Kia responded

Thank you for your continued business and the perfect review!

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