Michele Petro | Page 3

My car buying experienced at Subaru was fantastic, but my experience at the Service Department was the opposite. Cliff Wiggins is exceptional. His knowledge of the vehicle, assistance, and professionalism experience at the Service Department was the opposite. Cliff Wiggins is exceptional. His knowledge of the vehicle, assistance, and professionalism are top notch. His communications skills are excellent - he promptly returned my calls/texts. I would certainly recommend Cliff to others. The Service Department needs improvement. Shortly after purchased my 2025 Outback, I discovered that the driver side door molding by the sideview mirror had a dent in it. I brought it in to the dealership and they agreed to have it fixed, which they said would be easy, but it may take a week or two to get the part. While the part arrived the next day, it took me three visits, 6 hours of my time, and ultimately I was without my new car for a day and a half. I was surprised to find that communication was poor, customer service was lacking and the department appeared to be poorly managed. More

by atyearwood Verified Customer Verified Customer

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I was accepted as a serious buyer when I walked in. My salesperson and the other employees did their best to help me find the car I most preferred. Stress the "I". It was a Goldilocks process which My salesperson and the other employees did their best to help me find the car I most preferred. Stress the "I". It was a Goldilocks process which took some time, but they stayed in the game and I am now driving an Annapolis Subaru. More

by Vrotzel Verified Customer Verified Customer

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This is the second vehicle I’ve purchased from Michelle Petro and Annapolis Subauru… The customer service and attention to detail is always excellent! Petro and Annapolis Subauru… The customer service and attention to detail is always excellent! More

by zoegruber9 Verified Customer Verified Customer

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I HAVE HAD THE GOOD FORTUNE TO WORK WITH MICHELE PETRO ON 3 SUBARU LEASES, THE MOST RECENT, A 2025 OUTBACK. SHE IS SIMPLY OUTSTANDING IN EVERY WAY THAT COUNTS. HAVING BEEN WITH ANNAPOLIS SUBARU A LONG TIME S 3 SUBARU LEASES, THE MOST RECENT, A 2025 OUTBACK. SHE IS SIMPLY OUTSTANDING IN EVERY WAY THAT COUNTS. HAVING BEEN WITH ANNAPOLIS SUBARU A LONG TIME SHE HAS IN-DEPTH KNOWLEDGE OF ALL THE MODELS AVAILABLE AND SHE IS HAPPY TO ANSWER ANY AND ALL QUESTIONS. MICHELE IS VERY CUSTOMER FOCUSED AND YOU CAN TELL THAT GREAT SERVICE IS A PRIORITY FOR HER. IN HAVE ALSO HAD THE PLEASURE OF WORKING WITH ANDRE GAYLE AND MARISSA LEACH MORE THAN ONCE AND WILL SING THEIR PRAISES AS WELL. I HAVE BEEN A CUSTOMER OF THIS DEALERSHIP SINCE 2007 AND CAN SAY WITH A CERTAINTY THAT ANNAPOLIS SUBARU IS AN OUTSTANDING AND WELL-RUN ORGANIZATION. THE SERVICE DEPT. ALSO DESERVES KUDOS FOR KNOWLEDGEABLE STAFF ,FAST AND EXCELLENT SERVICE. DOUBT I WILL EVER GO ANYWHERE ELSE. BARBARA More

by brittbarbara432 Verified Customer Verified Customer

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I have bought four cars from you all and with Michele Petro’s help. She is a class act. Bill, the financial guy was adequate to his task. Petro’s help. She is a class act. Bill, the financial guy was adequate to his task. More

by qmacgregor Verified Customer Verified Customer

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Amazing staff everyone made sure my experience was personable from sales to finance would definitely recommend to others amazing buying experience personable from sales to finance would definitely recommend to others amazing buying experience More

by putykhlok Verified Customer Verified Customer

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This experience was very pleasant. No hassle. Walked into registration area, waited on almost immediately. Few questions, signature, handed me rental car bob and off I went. What a No hassle. Walked into registration area, waited on almost immediately. Few questions, signature, handed me rental car bob and off I went. What a breeze. Guess they practice and time themselves. Whatever works for them! More

by lbroglie Verified Customer Verified Customer

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Nothing negative to say. Everything went as smoothly as one could hope. Not our first encounter with this dealer. Everything went as smoothly as one could hope. Not our first encounter with this dealer. More

by susan36 Verified Customer Verified Customer

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Thank you so much for the help and the great job with helping me find a vehicle and pay off the family helping me find a vehicle and pay off the family More

by shanapfiles Verified Customer Verified Customer

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Michele was very good. She had lots of patience with us. She helped us find what we were looking for. She had lots of patience with us. She helped us find what we were looking for. More

by robertn802 Verified Customer Verified Customer

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