Friendly, knowledgeable and courteous staff.
Recall was taken care of. Reviewed vehicle history. Recommended alinement so I had that done as well.
Recall was taken care of. Reviewed vehicle history. Recommended alinement so I had that done as well.
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by loukdon
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2026 -
Victory Honda of Austinburg responded
Knowing our friendly, knowledgeable staff and thorough recall service met your needs is rewarding. We’re glad the vehicle history review was helpful and that we could handle the alignment on your Honda Ridgeline.
Michael Patrick
michael.patrick@victoryhonda.com
I was very pleased with my recent maintenance at Victory
Honda. Staff kept me informed regarding the amount of time that my work would require. Explanations were clear and concise.
Honda. Staff kept me informed regarding the amount of time that my work would require. Explanations were clear and concise.
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by clemons_robin
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Victory Honda of Austinburg responded
Knowing that you felt well informed and appreciated our clear explanations during your Honda HR-V maintenance means a lot to our service department. We appreciate your five-star rating and look forward to caring for your HR-V in the future.
Michael Patrick
michael.patrick@victoryhonda.com
Everyone is so friendly and helpful.
Have to make sure and say HI to Michelle every time I come in. In/Out in no time for service
Have to make sure and say HI to Michelle every time I come in. In/Out in no time for service
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by HWZ8
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Victory Honda of Austinburg responded
We’re glad servicing your Accord Hybrid has been fast and that you find our team friendly and helpful. Hearing that Michelle’s warm hello makes each visit special means a lot to us.
Michael Patrick
michael.patrick@victoryhonda.com
Fast and courteous service.
I waited for an oil change and courteous service check and was done in less than an hour.
I waited for an oil change and courteous service check and was done in less than an hour.
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by jzorich0
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Victory Honda of Austinburg responded
Thanks for the five-star rating. We’re happy your Honda CR-V’s oil change and service check were completed quickly and with a friendly touch.
Gregory Stechschulte
Victory Automotive Group - Marketing
Gregory.stechschulte@vagmgt.com
Everything was quick and easy.
Very polite staff and very thorough service done on my car.
Very polite staff and very thorough service done on my car.
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by JPAZZY11
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
Victory Honda of Austinburg responded
Hearing that everything felt quick and easy means a lot to our team. We’re grateful for your kind words about our staff’s politeness and the thorough care your Accord received.
Gregory Stechschulte
Victory Automotive Group - Marketing
Gregory.stechschulte@vagmgt.com
I received excellent customer care and car service from
Victory Honda, Austinburg, OH location. Erica and the service team managers are wonderful. Darren was my service rep; he was friendly, professional,
Victory Honda, Austinburg, OH location. Erica and the service team managers are wonderful. Darren was my service rep; he was friendly, professional, and customer-focused. He ensured the required services were completed and ordered parts for follow-up services. I appreciated the excellent service I received and look forward to getting the final work completed.
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by Rmsmit8
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2026 -
Victory Honda of Austinburg responded
Knowing that our service rep was friendly, professional, and customer-focused means a lot to our service team. We’re pleased we could complete the required services on your Honda Passport and order parts for your follow-up work. We appreciate your kind words and five-star rating, and we look forward to completing the final work.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Always courteous and understanding great communication
with them Thank you Honda for your service always
with them Thank you Honda for your service always
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by tpowel55
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2026 -
Victory Honda of Austinburg responded
Your mention of our team’s courteous and understanding communication highlights what we aim for in every service visit. Hearing that our service on your Honda HR-V met your expectations means a lot to our service department.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Had oil change and tire rotation.
Nice and quick. In and out about an hour.
Nice and quick. In and out about an hour.
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by PSCHOVILLE
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2026 -
Victory Honda of Austinburg responded
We’re glad your Honda Pilot’s oil change and tire rotation were quick and smooth. Knowing you were back on the road in about an hour means a lot to our service team.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Had oil change and tire rotation.
In and out in about an hour. Nice and quick.
In and out in about an hour. Nice and quick.
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by Johnston.tim89
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2026 -
Victory Honda of Austinburg responded
Knowing we could complete the oil change and tire rotation on your F-150 in about an hour is rewarding. Thank you for the five-star rating and for letting us take care of your vehicle.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
Kind to me, explained everything to me.
Thank you for being professional to me.
I will keep bringing my vehicle to you
Thank you for being professional to me.
I will keep bringing my vehicle to you
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by MICHELEPLATANO
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2026 -
Victory Honda of Austinburg responded
Knowing that our explanations were clear and you felt well cared for means a lot to our service department. We look forward to continuing to service your Honda CR-V whenever you need us.
Mike Patrick
General Manager
michael.patrick@victoryhonda.com
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