Michelle Bolden | Page 45

Martin Clemmer Kia Forte Service on 7/15/2014 The service people did a great job explaining what had been done to my car and the condition of all the major components. The only problem I encounter The service people did a great job explaining what had been done to my car and the condition of all the major components. The only problem I encountered was after I returned home that evening, I discovered a mail coupon for $30 off the service that I forgot to bring with me to the service appointment. I contacted Nick the next day and he told me that he thought the coupon could only be applied at the time of payment for the service. He said he would get back to me with a definite answer. He did not do this. I am like everyone else...I am trying to get the best value for my service dollars spent. Applying this coupon would have helped. I can understand if Brown's is unable to apply the coupon since it was my fault for forgetting to bring it with me to the service appointment. However I would certainly appreciate some consideration in this matter. More

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I come from Culpeper VA to this place, that's 36 miles. One because it's the place I bought my two Kia Souls, yes, two. Second, because so far they have prove to me their desire to do superb custom miles. One because it's the place I bought my two Kia Souls, yes, two. Second, because so far they have prove to me their desire to do superb customer service. As of today they have meet my expectations for service if they don't exceed them. They listen to me and find a solution to my problems. Prices are fair or better than other places. I hope Brown's open a service center in Culpeper soon! I like their approach to customer service! More

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I recently purchased a 2014 Sorento that needed warranty work performed. The service advisor Michelle was very friendly from the moment I walked in. The job took longer than they anticipated and she offered work performed. The service advisor Michelle was very friendly from the moment I walked in. The job took longer than they anticipated and she offered me a loaner car after about an hour of waitng. I received a call from Michelle when the car was ready and returned to pick it up. The work that was done was great. There were no greasy hand prints or damage to the vehicle from the work. I would highly recommend them for service. Great job!!!! More

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Went in for a concern about my transmission. My car was looked at within 10 minutes. Car was test driven but could not duplicate my concern. Car was given 26 point check, no problems. Everyone was very ple looked at within 10 minutes. Car was test driven but could not duplicate my concern. Car was given 26 point check, no problems. Everyone was very pleasant and polite, which is rare these days. I would recommend this service department to anyone. More

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I took my car in for a safety recall and Michelle was very nice and professional. My car was ready in 20 minutes. I will definitely bring my car back to this dealership. very nice and professional. My car was ready in 20 minutes. I will definitely bring my car back to this dealership. More

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I had to have two bulbs replaced for my VA inspection, the tag light and a side light. The cost was $35.70 for each bulb to be replace. Are you kidding me. Not too bad for a days pay- $105 per hour at the tag light and a side light. The cost was $35.70 for each bulb to be replace. Are you kidding me. Not too bad for a days pay- $105 per hour at that rate. I thought Browns Kia would be looking for customers not making them dissatisfied. Mr. Rife would not answer with a personal email to me. Instead he gave me a general form email that anyone would get giving the site to write a review. How unpersonable to answer a concern. More

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Customer service is first rate employees are friendly and they are always quick to service my car in a timely manner and service is always top notch they are always quick to service my car in a timely manner and service is always top notch More

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Michelle is always friendly and accommodating. She explains everything that has been or needs to be done to your vechile each time I come in. Thank you Brown's Kia. explains everything that has been or needs to be done to your vechile each time I come in. Thank you Brown's Kia. More

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i have had nothing by good experiences with all staff member at Browns, including servicing my car. When ask a question, i alway got a good respond. member at Browns, including servicing my car. When ask a question, i alway got a good respond. More

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To begin, I typically despise/dread car shopping. Fortunately, I found Brown's Kia and that dread is now gone. I found a used vehicle online and went to check it out at Brown's on a Friday night. Fortunately, I found Brown's Kia and that dread is now gone. I found a used vehicle online and went to check it out at Brown's on a Friday night. Pleasantly, I wasn't "attacked" by the salesperson when I got on the lot. In fact, he let me approach him after I checked out the exterior of the vehicle I was there to inspect - that was a big plus for me. Further, after my test drive I told my sales person (Tom Donovan) that I'd be back then next day to see the vehicle in the day light. He didn't try to "hold" me there, but merely got my contact information and we set up a time for me to return for a second look. Well, I did return and it was a no-brainer on making the purchase. It was hassle free and pleasant. After working with Tom on the paperwork, I was handed off to Derek Ryan, General Sales Manager to finalize the sale. Derek was easy going, yet professional. We joked a bit, which sets me at ease, and he made me feel confident about my purchase. It was a relatively fast process and I was very pleased about the entire deal. I purchased an extended warranty and had to bring my vehicle back for an interior stain proofing, as part of my warranty. Between my purchase and return (2 days) a star crack - the size of a nickel - appeared on my windshield. Needless to say, I was bummed. When I got to Brown's, I explained my situation to Hekmatullah Abbasi ("Hek"), the Used Car Sales Manager, and he said he would have it taken care of for me. Hek handed me over to the capable Service Advisor, Michele Bolden. Michele was the friendliest service advisor that I have ever dealt with at any dealership. She set me up in a new Kia Optima loaner while my vehicle was in for the warranty service. Needless to say, I am extremely impressed on how I was treated by everyone at Brown's Kia. The entire experience has left me a "believer" and I will be giving them my service business and future purchase business. More

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