Michelle Havansek | Page 2

I love this dealership there is no appointment needed for the service center, they see you as soon as they can if not immediately. The staff is super nice and helpful especially to someone as young as myself the service center, they see you as soon as they can if not immediately. The staff is super nice and helpful especially to someone as young as myself who knows very little about cars. Also they have a very comfortable waiting area with free coffee and phone charging stations which is so caring! The whole process is fast and painless! More

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Awesome Purchase David meet and exceeded all of our needs on our new Palisade purchase! Went to another dealer and they played around with us. Went to Elgin and they d David meet and exceeded all of our needs on our new Palisade purchase! Went to another dealer and they played around with us. Went to Elgin and they did what they said they would do. More

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David Kang Specifically David Kang. Excellent sales rep. I felt that he was very honest and forthright. I wanted to cut the games, we did. I wanted out of their Specifically David Kang. Excellent sales rep. I felt that he was very honest and forthright. I wanted to cut the games, we did. I wanted out of their quickly, I was. I wanted someone very knowledgeable, he was. Everything went smoothly. I highly recommend you make an appointment as he is very popular. More

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Lying, scumbags! Will say ANYTHING to get you in the door! I found a price for a Hyundai Kona on their site that seemed too good to be true...I should have known better, but I did my due diligence, and had sev I found a price for a Hyundai Kona on their site that seemed too good to be true...I should have known better, but I did my due diligence, and had several conversations with their employee Tabitha on e-mail and on the telephone to MAKE SURE there were no additional hidden fees of ANY KIND, or no discounts included in the price that I wouldn't be eligible for. I told her since I was coming from 30-40 minutes away, I wanted to make sure this was the REAL price and that I wasn't wasting my time because I would throw a fit if I was being scammed. She said she asked her manager and that no, there were no other additional fees, no discounts that wouldn't apply, this was the REAL price that I would be paying for the car. I also asked her if this was a demo car or a "manager's" car, and was again assured that, no, this was not either of those and I should come in and everything would be fine. Two days later, I drove the 35 minutes to the dealer after they called to make sure I was coming and confirm when I would be there...when I walked in, no one seemed to know who I was, but at any rate, they assigned me a salesman (Steve) and we went for a test drive. During the drive he pointed out that this was IN FACT, A DEMO CAR with 6,500 miles on it! That was Lie #1 that I was pissed about. If they were honest about it upfront, it wouldn't have been a big deal and would have explained the price, but it was wrong to lie about it. So, even though it was wrong and I was mad, I was still going to go ahead and buy the car until they put the final numbers in front of me, and Lo and Behold! There was a random ~$1000 charge tacked on! When I asked what it was for, I was told it was for a package of oil changes, winter floor mats and pin striping! WHAT?!?!? I told them, well, I don't want that package, take it off. It's not on the widow sticker and it's not mentioned anywhere on the dealer website. I was told they couldn't remove the charge...and after much arguing with the salesman about it and him going to his manager, they reduced this crazy additional fee to $699. I then insisted on seeing the manager myself, who gave my nasty, smug attitude and said it's an "addendum" and claimed all his cars have an "Addendum" price and ALL dealers do it. I told him that I buy cars all the time, and that is NOT true--never heard of such a thing! He just makes up random BS charges and tacks them on to all his cars?!?? How is this place still in business? Anyone who pays this guy an "addendum" charge must be crazy!!! I told them they lied to me about additional charges and about the car being a demo, just to make me waste my morning driving all the way there for nothing. I'd rather pay MORE for the car somewhere else than give them $1 for anything! I left, and will NEVER go back there again and will make sure I spread the word far and wide about their deceptive and criminal practices! Don't fall for their "special" prices and lies! More

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High pressure sales tactics This dealership tries to sell unwanted options in order to get more money on cars. They were rude and very insulting to the average customer. I would This dealership tries to sell unwanted options in order to get more money on cars. They were rude and very insulting to the average customer. I would never recommend this dealership. More

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Fraud & False Advertising, Stay Away!! They list the car online at a lower price. When you arrive they try to force you to purchase cleaning and deliver packages, accessory packages, & exte They list the car online at a lower price. When you arrive they try to force you to purchase cleaning and deliver packages, accessory packages, & extended warranties. If you don't purchase any additions they add additional money to the online price!!!! Horrible business. They even took a down payment from me and signed a purchase agreement, then backed out the deal on my way to pick the car up, said they weren't making enough off the care!!! review yelp-reviews this place is horrible! It took weeks to get my money refunded! More

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Lied about fixing scratches to make a sale, sleazy pricing I purchased a Certified 2015 Sonata from the Elgin Hyundai dealership 2 weeks ago. There are 2 reasons for the bad review - both pre-sale and post-sal I purchased a Certified 2015 Sonata from the Elgin Hyundai dealership 2 weeks ago. There are 2 reasons for the bad review - both pre-sale and post-sale. 1) Pre-sale: I was only considering certified vehicles, not regular used. I picked the car that I liked in the "Pre-Certified" category of their website, so I went to the dealership knowing specifically what I want to see and its price. When discussing numbers with the sales person (Mitch) and the sales manager (Jim Urso), they tried to charge me almost $2000 for certification (I've seen other reviews mention this too). Again, this car was already listed online as pre-certified so any certification fees were already part of the asking price. There can't possibly be any additional certification costs added by definition - the car is already listed as pre-certified (common sense). But apparently they still try to upcharge people for that. I stood my ground and eventually they gave in and agreed that there won't be extra fees for certification. I wasn't even planning on posting a review (although people really should be aware of this, otherwise you'll get taken advantage of), if not for the post-sale problem. 2) Post-sale: This car had numerous significant scratches, which was a big problem for me. I called before coming over and they said that they checked and the car had no damages at all (lie!) . I was considering several other Hyundai dealerships that had the exact same certified car but without scratches. I clearly expressed my concern and after walking around the car with Jim (Sales Manager) and pointing out all the scratches, he agreed to fix them. I wanted to understand clearly how much of an improvement I can expect so I asked about the method that would be used to fix the scratches. Jim explained that because they can't repaint the whole hood or the whole panel of the car that has scratches, they would have a professional painting company tape up the area around each scratch and spray paint it with matching paint. He said that upon looking closely, I would still be able to tell that a scratch was there before but it would be a significant improvement and the scratches wouldn't be very noticeable at all. I agreed to those terms and had them written into the purchase contract. I bought the car and brought it back when they told me to (several days later) to get the scratches fixed. I left the car there. The following day they called and said that everything was done so I came back to pick up the car. The car was pulled up to the front of the building. It was evening time and that area was not well lit plus it was raining slightly. I walked around the car and it looked like the scratches were fixed, so I drove off. About 10 minutes later I pulled into the first well lit gas station to inspect the car closely and this is when I clearly saw that what they did was used a touch-up pen to fill the scratches with paint - not the painting approach that was discussed and that I agreed to! And even the touch-up job was done poorly, which left a lot of white marks along the scratch which will eventually cause the metal to rust. Overall, it looked horrible. On top of that, there were some new scratches in places where this "work" was done - on the hood and on the rear bumper. The bumper literally looked like it was swiped with something. I immediately called Jim to inform him of that. He asked to give him 20-30 minutes to look into this and call me back. He never called back that night so I left him a voicemail the next day. A whole week went by after that and he still didn't call back! At this point I sent him a detailed e-mail which he responded to with a call very quickly. But during this call he denied that he promised to fix scratches by spray painting them, said that they did their best with the touchup and offered to redo it (that really wouldn't change anything!). I don't believe that they even had a 3rd party company perform this work due to the horrible quality, but regardless, this was not what I agreed to when I was buying the car. I would have never bought it if I knew this would be the outcome - no reason to deal with scratches when there are plenty of other options available of certified cars without any significant damage. I wasted 5 hours dropping the car off and picking it up. The bottom line, it's obvious to me that I was lied to in order to make the sale and once that was done, they felt no need to perform the promised work. So they made a very basic attempt to cover up the scratches just so they can say that they did something. There are a dozen other Hyundai dealerships in the Chicagoland area. If you're considering buying a car, I strongly suggest you go somewhere else! * I would consider improving my review if they come to their senses upon seeing this (and all the other reviews that I am leaving on all the major review sites) and decide to do the right thing by honoring the promised terms... but doesn't look like they even care. More

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Outstanding dealer I highly recommend Elgin Hyunda to anyone looking for a new vehicle. David Kang was outstanding and found the perfect car for me - affordable and exa I highly recommend Elgin Hyunda to anyone looking for a new vehicle. David Kang was outstanding and found the perfect car for me - affordable and exactly the features I was looking for. The dealership has excellent service, friendly staff and outstanding amenities. More

by klmikel Verified Customer Verified Customer

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Best Experience Ever! I highly recommend buying from Elgin Huyndai. They were the only dealership we visited whose internet quote matched the in person starting price. Ev I highly recommend buying from Elgin Huyndai. They were the only dealership we visited whose internet quote matched the in person starting price. Everyone we worked with was polite and helpful. The buying experience took less than 2 hours total, and that included comparing a 2017 to a 2018 model of the car we purchased. Since we went with the 2017 model, David even made sure that they gave us a new battery since we had to drive about 45 miles home. More

by jjones41 Verified Customer Verified Customer

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friendly staff everyone was nice and attentive i love my new car and was happy to have chose Hyundai i cant wait to work with them again if i ever need a new car everyone was nice and attentive i love my new car and was happy to have chose Hyundai i cant wait to work with them again if i ever need a new car More

by mwallace221 Verified Customer Verified Customer

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