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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
127 Reviews
4.9

127 Reviews

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127 Reviews of Michelle Jackson

October 24, 2025

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Employee Rating

Excellent work, professional staff, comfortable and hospitable efficient wait time. friendly and knowledgeable staff. Thank you.. I’m trying to figure out every way I can. More

by g.good.gg19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , Jon

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Oct 25, 2025

BMW of Owings Mills responded

Thank you for your fantastic feedback! We greatly appreciate your kind words about the professional and friendly staff at BMW of Owings Mills. It’s wonderful to hear that you had a comfortable and efficient experience. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 20, 2025

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Derek and Michell gave me great confidence that they would take care of my needs More

by rharcumck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 20, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that Derek and Michell provided you with the confidence and support you needed during your experience at BMW of Owings Mills. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 20, 2025

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My interactions with the service and parts departments have been top-notch, and prices are reasonable. More

by russell.klenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 21, 2025

BMW of Owings Mills responded

Thank you for your feedback, Russell! We're glad to hear that your experiences with our service and parts departments at BMW of Owings Mills have been top-notch and that you found our prices reasonable. We appreciate your support and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

October 18, 2025

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Great experience overall. The staff was very friendly and informative. Also, I paid for what I asked for and no surprises. More

by Jmcmillion05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 18, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills. Our team takes pride in being friendly and informative, and we're glad to know you felt you received exactly what you asked for without any surprises. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

October 17, 2025

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What I expected from BMW. What O expected from BMW . What I expected from BMW . More

by CHARLES.FREDERICK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 17, 2025

BMW of Owings Mills responded

Thank you for your positive review, Charles! We appreciate your trust in BMW of Owings Mills and are thrilled to hear that we met your expectations. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

October 17, 2025

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I don’t know how they do it, but EVERYONE is ALWAYS so kind. Highly recommend! More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Eric Lowery, Karen Anderson, Mark Johnson, Derrick Edwards

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Oct 17, 2025

BMW of Owings Mills responded

Thank you for your feedback, TJ! We are happy to hear that you consistently experience kindness from our team at BMW of Owings Mills. Your recommendation means a lot to us. We look forward to welcoming you back soon. Sincerely, The Team at BMW of Owings Mills

October 17, 2025

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Employee Rating

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent service More

by thermonphillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Oct 17, 2025

BMW of Owings Mills responded

Thank you for the fantastic review, Thermon! We truly appreciate your kind words about the excellent service you received at BMW of Owings Mills. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

October 17, 2025

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Employee Rating

Service team and mgr Michelle toke care of me and complete all my request that I had More

by Chaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 18, 2025

BMW of Owings Mills responded

Thank you for your kind words, Chaz! We're delighted to hear that our service team, including Michelle, took great care of you and fulfilled all your requests. At BMW of Owings Mills, we strive to provide excellent service to all our customers. Looking forwardto seeing you again soon! Sincerely, The Team at BMW of Owings Mills

October 16, 2025

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Employee Rating

Mark was professional, attentive, and kept me updated throughout the service. Michelle runs a very organized and customer-focused department. Everything was handled efficiently and with great care — trul More

by 02_gutsy.unbaked
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , Imran Javed

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Oct 16, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a first-class experience with us at BMW of Owings Mills. It's great to know that Mark and Michelle provided you with professional and attentive service. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

October 16, 2025

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Employee Rating

Everyone was very professional. Service manager who handled the appointment was knowledgeable and informed me of the details of the service. He also reminded me of the extended serv More

by brian1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 21, 2025

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your kind words about our professional team and the service manager's knowledge. We're glad to hear you enjoyed the technician's video. Your comments regarding the appointment follow-up are valuable, and we will look into improving our tracking system to avoid any future disconnects. If there's anything else we can assist you with, please feel free to reach out to us at BMW of Owings Mills. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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