Michelle Reaume

Came from Illinois. Asked to describe the vehicle condition before i booked my flight, was lied to. Car had a side damage, where it needed to be repainted and the dent needed to be fixed. Michelle wh condition before i booked my flight, was lied to. Car had a side damage, where it needed to be repainted and the dent needed to be fixed. Michelle who was describing the vehicle condition on the phone, didn't even came out to talk to me after i was outraged by what i saw, even thou i spent 6 hours at the dealership. Manager Dan explained me that Michelle simply "didn't see it" and the deal is "take it or leave it". In addition the car only had one key. Fred, salesman, said they have no extra key at dealership right now and that they will mail me one as soon as possible. Had to call several times before i did get it and nearest dealership asked for $120 to program it which no one told me about. This place was the biggest disappointment and the worst service ever! More

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My husband and I own two businesses and rarely experience customer service that meets our expectations. We both felt that Jason listened to our needs, was very accommodating and communicated effectively with customer service that meets our expectations. We both felt that Jason listened to our needs, was very accommodating and communicated effectively with us. We were both very happy with his customer service!It was excellent! The sales experience was more like a conversation, not a sales pitch, no pressure. He even came in on his day off to assist us. His manager Dan was also wonderful to work with. They both were concerned that my husband and I were very happy with the vehicle and the entire process. We are extremely happy with the service, sales process and our vehicle! Jason & Dan went above and beyond our expectations! More

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I want to say Thank You to all the staff at Victory Toyota for making my buying experience so easy and enjoyable. I traded in a 2007 Scion TC for a 2010 Scion TC. Michelle Reaume was amazing as my int Toyota for making my buying experience so easy and enjoyable. I traded in a 2007 Scion TC for a 2010 Scion TC. Michelle Reaume was amazing as my internet contact. She remained in constant contact to answer my many questions about the 2010 Scion and how the trade details would work with me living 260 miles away in Chicago. I encourage everyone to talk with the team at Victory Toyota to discuss the purchase of a used or new car. Mike Foster Chicago More

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I have used Victory's service department for years. Finally bought a new Toyota. The service provided at the dealership is great. The purchase experience was smooth and not like my past experiences at Finally bought a new Toyota. The service provided at the dealership is great. The purchase experience was smooth and not like my past experiences at other dealerships. I found the car I wanted and discussed what Victory needed to do to earn my bisness that day, 5 minutes later, we were done. Simple. Great customer service & a fair price, what else matters? More

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I have been to more than 15 dealers in search for a good new car, and this dealership is the best one that I have ever seen. The sales consultants are really really friendly and supportive. What I like abou new car, and this dealership is the best one that I have ever seen. The sales consultants are really really friendly and supportive. What I like about this dealership is that al of the consultants are really professional they know what features the toyota cars have with different models. Most of all, the service is definitely a super star. I came to this dealership driving my girlfriend's car, and they even cleaned her car for me ! It's such a good service! BEST DEALERSHIP EVER. More

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