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Michelle Russo
177 Reviews
Dealership Experience
22 yrs, 5 mos
Industry Experience
22 yrs, 5 mos
177 Reviews
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177 Reviews of Michelle Russo
April 27, 2019
Finally Found the Right Car Michelle could not have been nicer to deal with. She knows her product, is patient and will go to extraordinary lengths to help. Everyone I dealt wit Michelle could not have been nicer to deal with. She knows her product, is patient and will go to extraordinary lengths to help. Everyone I dealt with was professional and knowledgeable. I did not experience any of the problems normally associated with buying a car. I was treated with respect and never once felt like I was being 'sold' something. Would definitely recommend Nick Nicholas to anyone looking for a vehicle. How fortunate we are to have a local dealership that treats customers so fairly and professionally. Thanks again to Michelle and Bill. Great car buying experience. Hope the service staff is as capable and knowledgeable as the sales staff. First time in my life I actually enjoyed buying a car! More
by jgenoch
Verified CustomerOther Employees Tagged: Frank Barnett
April 26, 2019
Good local dealership Pleasant sales folks overall. Michelle Russo was very helpful with keeping me updated when Ford delivered the wrong vehicle. I did feel that local m Pleasant sales folks overall. Michelle Russo was very helpful with keeping me updated when Ford delivered the wrong vehicle. I did feel that local management could have been more proactive in finding out why the error so that it doesn't happen to someone else. Sixteen weeks was a long time to wait for a special order vehicle. But nice to have a Ford dealer close to home. We've had minor issues over the past 18 years having to do with advertised prices not being accurate, a problem with an oil fill cap not replaced after an oil change, and a body repair estimate that was way off the mark for no good reason. Overall though, not a bad place to do business. More
by D.NICHOLS
Other Employees Tagged: Bill Buckner
March 22, 2019
Great service quick and easy. Sales team was great, finance did the job. Picked the right car, right price. Right financing. The team did everything i needed to obtain a new car Sales team was great, finance did the job. Picked the right car, right price. Right financing. The team did everything i needed to obtain a new car More
by Jclawson
March 15, 2019
Michelle was great Michelle was patient and very friendly. She helped me find the right vehicle to fit me. She didn't pressure me at all you have a great employee and a Michelle was patient and very friendly. She helped me find the right vehicle to fit me. She didn't pressure me at all you have a great employee and a asset to Nick Nicholas Ford. Thanks Michelle More
by Ken p
March 13, 2019
Good dealership They were patient with me and I ended up with a great deal that wont break my bank. I highly recommend this dealership. My salesperson Michelle was gr They were patient with me and I ended up with a great deal that wont break my bank. I highly recommend this dealership. My salesperson Michelle was great and she made the day go well. More
by Nicke51
February 05, 2019
Easy process, best & friendly salesperson & staff! Our salesperson, Michelle Russo, is an awesome woman, she said she would make things happen & she did! We love our truck! Our 3rd purchase at this dea Our salesperson, Michelle Russo, is an awesome woman, she said she would make things happen & she did! We love our truck! Our 3rd purchase at this dealership! We highly recommend seeing our salesperson, Michelle, as well as purchasing your new/used car or truck from this dealership to EVERYONE!!! Thank you, Michelle! More
by Mnmkids138
Other Employees Tagged: Our finance guy, Dave Clark, We have dealt with him before and he’s was awesome as usual!
January 19, 2019
Great dealership. Fair and honest. Michelle was wonderful to work with. Enjoyed a great experience buying a vehicle from her and Nick Nicholas Ford. Recommend this dealership to anyone Michelle was wonderful to work with. Enjoyed a great experience buying a vehicle from her and Nick Nicholas Ford. Recommend this dealership to anyone looking for a new/used vehicle. More
by fmgirardini
Other Employees Tagged: Frank Barnett
December 15, 2018
Great new car purchase experience Fast, efficient, quality customer service. Usually dred buying a car, especially doing the paperwork. Non-issue at Nick Nicholas. very efficient in fa Fast, efficient, quality customer service. Usually dred buying a car, especially doing the paperwork. Non-issue at Nick Nicholas. very efficient in fact paperwork involved s couple text messages and 5 min to sign. More
by gmavros
Other Employees Tagged: Kim Williams
December 11, 2018
excellent experience Where do I even begin? I cannot say enough good things about Michelle Russo. I mean, she really went all out to make the car buying process such a won Where do I even begin? I cannot say enough good things about Michelle Russo. I mean, she really went all out to make the car buying process such a wonderful experience for me. I live in Michigan, so how amazing it was for her to hold the car for me, until I could secure a flight down to Florida. Upon arriving in Florida, Michelle had a driver ready to pick me up from the airport and take me to the dealership. Before I arrived, Michelle happened to notice a flaw in the window tinting on the rear window of my new car, and so she had the window tinting repaired by the time I arrived there. Unfortunately, my fight was delayed and the plane landed three hours later than it was scheduled for, and so Michelle had to stay after hours to finish the deal. Michelle was so friendly and personable and she made the paperwork process such an easy task for me. She even sent me off with a full tank of gas. I will say it again, Michelle made the entire process, from start to finish, such a wonderful experience for me. Thank you, Michelle for making this happen for me. I love my new car. More
by jenny
December 09, 2018
Fantastic Michelle was an absolutely wonderful saleswoman. I ask a question and she provided me with all the information and more that I wanted to know. Further Michelle was an absolutely wonderful saleswoman. I ask a question and she provided me with all the information and more that I wanted to know. Furthermore, she took my concerns very seriously and was very adamant on making me comfortable with my car choice. I’ve never felt better leaving a car lot. Will definitely be going back for all my car needs. More
by Hanhan
