Michelle Sladovich | Page 5

Michelle has helped me with my last 4 leases. She is the Best! Great customer service with a smile! She is so knowledgeable about the cars and make my new lease experience Wonderful helping me find the perf Best! Great customer service with a smile! She is so knowledgeable about the cars and make my new lease experience Wonderful helping me find the perfect car for me! Thank you Michelle! More

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Michelle was very helpful in locating the vehicle with all of the accessories I wanted. She was very knowledgeable on the car and made my purchase experience easy. all of the accessories I wanted. She was very knowledgeable on the car and made my purchase experience easy. More

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I truly appreciate Michelle Sladovich for all of her hard diligent work she did to make sure I was able to get exactly the vehicle that I wanted in the time frame that I needed it... She was great... diligent work she did to make sure I was able to get exactly the vehicle that I wanted in the time frame that I needed it... She was great... More

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Ms. Michelle was my Sales Expert Contact for Les Stanford. She is very professional, knowledgeable, best experience ever. After 6+ years as a Customer, I had to say goodbye since Service Director, Stanford. She is very professional, knowledgeable, best experience ever. After 6+ years as a Customer, I had to say goodbye since Service Director, G. Brown, was disrespectful. The Dealership will be better off without him. More

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Not the Cadillac customer service I am familiar with. I tried to purchase a new Cadillac XT6 with a MSRP of over $75k. I submitted my interest via the website and received a call from Michelle Sladovich I tried to purchase a new Cadillac XT6 with a MSRP of over $75k. I submitted my interest via the website and received a call from Michelle Sladovich the next day. My first issue was after Michelle had pulled my credit and then told me I was approved for the car and after getting excited to pick up the car that day, she later told me the wheels had to be ordered and at that time she didn't know when the wheels would be delivered. When I expressed my frustration, especially after having my credit pulled, Michelle told me I needed to understand due to COVID-19. What I didn't understand was why that had not been communicated to me prior to pulling my credit to give me an option to shop around without having to have my credit pulled again. She then told me getting this car would be a win-win for her and me. I told her the win was for her because she will get the sale, I am left frustrated waiting for wheels to be delivered, which at that time she had no idea of when. After about a week, I later received a text from Michelle that the wheels were in. Again, I was excited and let Michelle know I wouldn't be able to get there until close to 6 pm. She let me know that was fine because they closed at 7 pm that day. So, I get there, I test drive the car, I love the car, and I'm ready to buy it. She tells me she is not sure if I can take the car that day because it was so late. So, again I'm disappointed. Nevertheless, I continue the process and ask how much more I'd need to put down to get 12,000 miles a year rather than 10,000. Michelle could not answer that question, appeared to be frustrated and communicated my question to the Finance manager. I witness Michelle and the Finance manager in a dispute about my question. I go into the Finance manager’s office and say I have been challenged through this entire process and didn't realize I was asking such a difficult question. He then says to me he has two other customers and because it was so late he didn't have time to spend time on my question. When he better understood what I was asking for, he shouted the dollar amount out to me of what it would cost for the additional miles. After that communication exchange, I'm out done and ask to see the sales manager, Mike Lowe, who then tells me they are doing everything they can to get me the car that day and that they have other things to do with it being so late. I tell Mike that I had just received the text that day, let Michelle know what time I'd be coming and then texted her when I was on my way. I didn't realize getting there an hour before closing was an inconvenience to him or his team, not to mention that while I was there, I had waited for Michelle while she was with another customer. After saying that I told Mike I could take my business to any dealership of my choosing, but had chosen their dealership, but would not be giving them business after my experience. After saying that and while walking out of this office, he said now that's a win-win. My thirteen year-old introverted daughter was as angry or more angrier than me and said, "Mommy, I am surprised you didn't say more." She told me what she would have said in her soft-spoken voice, which was "No sir, it's not a win for you, in fact it's a loss for you, because you won't be getting my money for one of your most expensive cars on the lot." She couldn't have said that any better. But I have to admit, at that point, I was exhausted and wasn't going to be treated that way any longer. The next day, I went to Novi Cadillac where the experience was aligned to my experience with Cadillac for my other two Cadillac cars, which was premium customer care like the Cadillac brand I am familiar with. I'm not sure Mr. Les Stanford or whoever the actual owner is of the Les Stanford dealership would be pleased with this type of service, nor General Motors as their sales are down more than 30%. More

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Two words will keep you coming back to this quality dealership Michelle Sladovich. Michelle has leased us our last three Cadillac's. Not only is she knowledgeable about her cars but makes sure when y dealership Michelle Sladovich. Michelle has leased us our last three Cadillac's. Not only is she knowledgeable about her cars but makes sure when you do leave the dealership you are comfortable in using your vehicle and know she is available to you for any questions. The service dept. is always top rate and always do an excellent job on your vehicle More

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Absolutely great experience. Never been treated so good and taken care of. Definitely coming back to see Michelle for our next vehicle. Will drive the extra distance for this type of customer service and taken care of. Definitely coming back to see Michelle for our next vehicle. Will drive the extra distance for this type of customer service More

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Michelle was The Best I drove from Alabama to visit family and was referred to Michelle Sladovich - Very Friendly, Professional, Transparent and I felt like Family - Thanks I drove from Alabama to visit family and was referred to Michelle Sladovich - Very Friendly, Professional, Transparent and I felt like Family - Thanks you for the Best Experience and worth the drive to release again More

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Wow. I am so happy!! I have bought many cars over the years and this was my best experience! Michelle is amazing. Best salesperson ever!! Financing was great!! I got my dream car!! A CT6V. The sam years and this was my best experience! Michelle is amazing. Best salesperson ever!! Financing was great!! I got my dream car!! A CT6V. The same car as my favorite show “Ray Donovan”. I will only buy my cars here. I don’t mind the drive from Florida to buy a car from Michelle at Les Sanford. Total perfect experience. “BRAVO”” More

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We LOVE our traverse- so much more room! Michelle was amazing!! She found exactly what we needed for our growing family and more; QUICK too!! Michelle works for you, answers questions right away and is v amazing!! She found exactly what we needed for our growing family and more; QUICK too!! Michelle works for you, answers questions right away and is very organized- made our purchase so much easier. She even had it delivered to me (5hrs away) while I was working. No hassle. I will choose Michelle at Les Standford again for sure!! Thank you so much!!! More

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