Mick Schott | Page 83

Oil change Long line for a 9 am appointment. When I called after 1 pm the papers were not prominent so the cashier told me my car was not done. When I did get a Long line for a 9 am appointment. When I called after 1 pm the papers were not prominent so the cashier told me my car was not done. When I did get a call I had to wait for my ride to come back to take me for pick up. More

by BABYRN16 Verified Customer Verified Customer

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Perfect service! I've been using this dealership's service department for about two years and every time I go back, it just keeps getting better! Very clean and comfo I've been using this dealership's service department for about two years and every time I go back, it just keeps getting better! Very clean and comfortable. Lots of space to spread out and do my own work while they are working on my car. Mick delivers exactly as promised with no issues and on time! More

by M Ryan Verified Customer Verified Customer

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Best service in every department I love my Rockwall Toyota dealership. This dealership has exceptional customer service. All staff members acknowledge you when you are there. I enjoy I love my Rockwall Toyota dealership. This dealership has exceptional customer service. All staff members acknowledge you when you are there. I enjoy the coffee bar and wi-fi each time I go. More

by mstoyota Verified Customer Verified Customer

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Didn't have an appointment but they worked me in. Even though I have a long wait, they were able to look at my car and I really appreciate it. I was even able to schedule my husband's 5,000 maintenanc Even though I have a long wait, they were able to look at my car and I really appreciate it. I was even able to schedule my husband's 5,000 maintenance appointment when I was there. More

by BOWLER553 Verified Customer Verified Customer

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Great customer service! Easy in and easy out. We made the appointment online and it was no hassle. They only did the required maintenance and did not try to push on any extra Easy in and easy out. We made the appointment online and it was no hassle. They only did the required maintenance and did not try to push on any extras. The service department is clean and well run. I’ll be back. More

by rkocats09 Verified Customer Verified Customer

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30,000 Mile Check-up Great service! He took my car back and was back within the hour. When he brought my 4-Runner, he explained what was done and asked to set up my next Great service! He took my car back and was back within the hour. When he brought my 4-Runner, he explained what was done and asked to set up my next appointment. More

by TARAOHARA99 Verified Customer Verified Customer

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Outstanding service....as,always! Always a pleasurable experience (sales, service, etc....) at Toyota of Rockwall. Staff is always courteous and waiting time for service was minimal, e Always a pleasurable experience (sales, service, etc....) at Toyota of Rockwall. Staff is always courteous and waiting time for service was minimal, even without an appointment. More

by ToyotaFaithful Verified Customer Verified Customer

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Service Mick always goes above and beyond in taking care of my car. I appreciate his kindness, thoroughness and explanations. And the freshly baked chocolat Mick always goes above and beyond in taking care of my car. I appreciate his kindness, thoroughness and explanations. And the freshly baked chocolate chip cookie was a bonus! More

by JUDILILES Verified Customer Verified Customer

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Battery Had a quick service turn around with needing a new battery. The wait was very minimal with an exceptional waiting area inside the dealership. Everyone Had a quick service turn around with needing a new battery. The wait was very minimal with an exceptional waiting area inside the dealership. Everyone was very professional and polite. More

by Kesn Verified Customer Verified Customer

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Overpriced Oul Change It shouldn’t cost $110 for an oil change and tire rotation on a 2016 RAV4. Use to take my 2011 tundra that had 8 quartz of the same synthetic oil with It shouldn’t cost $110 for an oil change and tire rotation on a 2016 RAV4. Use to take my 2011 tundra that had 8 quartz of the same synthetic oil with a tire rotation and it was $70-$80. Really screwed it up by charging so much. We won’t be back. More

by dillon.mazzuca Verified Customer Verified Customer

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