Mickey Cao

In todays world where the norm for many businesses seems to be " hurry up and wait " approach to customer service there is one exception, Northside Ford, especially the service department. This department i to be " hurry up and wait " approach to customer service there is one exception, Northside Ford, especially the service department. This department is consistently ' right on ' when it comes to professionalism, skills knowledge and commitment to Total Customer Care. One individual in particular in the service advisory department, Mr. Gary Conn who by the way is always my ' go to advisor ' whenever the need to have to take my vehicle in. His professionalism, technical knowledge is indisputable and together with the patience, empathy and desire to do everything possible to resolve the issue/problem always comes thru. He will go above and beyond to take care of a situation and if it requires reaching out to resources which he does not have to in order to facilitate/expedite a solution, he does so as part of taking care of the customer when I'm aware he's not obligated to do. Kudos to him and the dealership for having him on their team. More

Report | Print

Northside Ford has quickly responded every time I have called and had any questions. They also do an excellent job of communicating with customers. I would particularly like to single out Micky. He was an called and had any questions. They also do an excellent job of communicating with customers. I would particularly like to single out Micky. He was an excellent sales person who didn’t drag out the sales/ negotiating process but also did not pressure us to make a decision. As a result, we got the truck at a price we wanted. It is a wonderful truck that I’m excited to own. More

Report | Print

Great dealer, they were straightforward with their pricing and were fair on my trade-in. I wouldn’t hesitate to purchase from them again. pricing and were fair on my trade-in. I wouldn’t hesitate to purchase from them again. More

Report | Print

Northside Ford is what a dealer should be. The sales folks are helpful but not pushy. They are friendly and professional. I just bought my third vehicle from there. From test drive to drivi The sales folks are helpful but not pushy. They are friendly and professional. I just bought my third vehicle from there. From test drive to driving out in my new F150 was about 4 hours. I would recommend them to anyone. More

Report | Print

Thank you micky you are a great salesman keep up the good work . Northside ford is the best work . Northside ford is the best More

Report | Print

Great people make a great dealership Everyone was friendly and able to answer my questions and address any concerns that I had. My trade was fairly priced and I was given a great price on Everyone was friendly and able to answer my questions and address any concerns that I had. My trade was fairly priced and I was given a great price on my purchase. My salesperson was excellent and even came in on his day off to make sure I was satisfied with the entire process, Thanks to Mickey Cao. More

Report | Print

Micky did great job I had great experience whit ford dealership Micky did great job all over Finance big bass was great person I left the dealership whit big smile I had great experience whit ford dealership Micky did great job all over Finance big bass was great person I left the dealership whit big smile thank you More

Report | Print

Good sales rep Mickey did an excellent job. Hi e knew the product and his recommendation for a larger engine was spot on. He was courteous and intelligent. Mickey did an excellent job. Hi e knew the product and his recommendation for a larger engine was spot on. He was courteous and intelligent. More

Report | Print

Just great!! Had a great experience with Mickey!! He’s patient, well informed, nice, I can go on! He made my car experience wonderful and painless!!!! Thank you! Had a great experience with Mickey!! He’s patient, well informed, nice, I can go on! He made my car experience wonderful and painless!!!! Thank you! More

Report | Print

Purchase of a new vehicle I was happy with the at Northside Ford. I would definitely come back when I am ready to purchase my second Ford vehicle. The sales person and manager I was happy with the at Northside Ford. I would definitely come back when I am ready to purchase my second Ford vehicle. The sales person and manager were very helpful. More

Report | Print