John Novak

Northside Ford had my F250 for just over two weeks.   Hubs were grinding/churning and check engine light was on.  Caitlyn was my contact/Service Adviser.  Northside initiated one contact which was to le   Hubs were grinding/churning and check engine light was on.  Caitlyn was my contact/Service Adviser.  Northside initiated one contact which was to let me know it was assigned to a tech.  After that, all communications from them were in response to me having to contact them.  Each time, there was no status readily available in the system which constituted a call back.  The first contact only told me they cleared the trouble code - didn't fix anything, just cleared the code (which can be done at Auto Zone in 5 min).  When I asked if they have even looked at the hub actuator, tested the lines for leaks or even pulled a wheel to look at the hubs, the response was "no - but will communicate that to the tech"????. Caitlyn was off for a day or so and no other technician or service advisor called me like she said they would.  I called back and left a message for the service manager, John explaining the situation and the lack of work.  John did not call me back. Caitlyn called me back and said "your truck is on the rack now, but they can't find anything wrong".  I pulled out of the dealership and within 2 miles, the grinding sound was very apparent.  Within another 14 miles, the check engine light was on again.  So in over two weeks of having my vehicle, they cleared codes.  Never checked the hub actuator component, never tested for leaks, never even pulled a wheel to investigate the issue.  Didn't test, clear or recommend replacing the oxygen sensor to address the CEL - just cleared the code like that's all it needed.  Sure glad I was without my work truck for over 2 weeks.  I'll work to find a local shop who cares about the client and who is competent to do the job. More

Report | Print

I spent several thousand dollars to get my vehicle fixed. My wife picks up the car and they add a surcharge fee if you pay by credit card. It's hard to believe you spend that kind of money and they tack on My wife picks up the car and they add a surcharge fee if you pay by credit card. It's hard to believe you spend that kind of money and they tack on a surcharge fee. I won't be buying another car or truck from this dealership. Nickle and Dime you every step of the way. Poor Service More

Report | Print

Looked a car up on auto trader called to verify price. Quoted 6700 more than advertised price. This is what give dealerships a bad name. Bunch of crooks! Family owned my xxx! Quoted 6700 more than advertised price. This is what give dealerships a bad name. Bunch of crooks! Family owned my xxx! More

Report | Print

Great salesman, very knowledgeable and was in and out with a new Bronco quickly!!!!Stop in and buy from them!!! with a new Bronco quickly!!!!Stop in and buy from them!!! More

Report | Print

In todays world where the norm for many businesses seems to be " hurry up and wait " approach to customer service there is one exception, Northside Ford, especially the service department. This department i to be " hurry up and wait " approach to customer service there is one exception, Northside Ford, especially the service department. This department is consistently ' right on ' when it comes to professionalism, skills knowledge and commitment to Total Customer Care. One individual in particular in the service advisory department, Mr. Gary Conn who by the way is always my ' go to advisor ' whenever the need to have to take my vehicle in. His professionalism, technical knowledge is indisputable and together with the patience, empathy and desire to do everything possible to resolve the issue/problem always comes thru. He will go above and beyond to take care of a situation and if it requires reaching out to resources which he does not have to in order to facilitate/expedite a solution, he does so as part of taking care of the customer when I'm aware he's not obligated to do. Kudos to him and the dealership for having him on their team. More

Report | Print

Customer service review I take my vehicle to North Side Ford for the quick and quality service they provide. I drop off my vehicle knowing it is in good hands and come get it I take my vehicle to North Side Ford for the quick and quality service they provide. I drop off my vehicle knowing it is in good hands and come get it when it is ready. The service technicians keep their focus to complete their work and get to the next customer promptly. They are curteous and respectful of your needs. The sales team are always helpful and able to answer our questions and give us details on the vehicles for sale on the lot. The facility is always in nice condition and if you make it out during holidays, you may get a free snack or lunch. When we go to the dealer, NorthSide Ford is an automatic decision. More

Report | Print

Service Very professional and outstanding service. I as very pleased the service was done within 2 hours Person who accepted vehicle god service was very kn Very professional and outstanding service. I as very pleased the service was done within 2 hours Person who accepted vehicle god service was very knowledgeable More

Report | Print

Great sales team John and Mary Ellen were extremely helpful and offered amazing service after an issue we had in the used car department. We're very happy with our n John and Mary Ellen were extremely helpful and offered amazing service after an issue we had in the used car department. We're very happy with our new car! More

Report | Print

Northside Ford is Awesome I looked at new trucks at Northside Ford and was so impressed with the people and the products that I bought a Ford truck..I would never consider a di I looked at new trucks at Northside Ford and was so impressed with the people and the products that I bought a Ford truck..I would never consider a different dealer. More

Report | Print

Awesome as usual My family and I have bought many new cars from this dealership. Always a great experience - fast, easy, no pressure, and hassle-free. Highly recommend My family and I have bought many new cars from this dealership. Always a great experience - fast, easy, no pressure, and hassle-free. Highly recommend Northside Ford for both purchase and service. More

Report | Print