Check out Miguel Mazaba's reviews on DealerRater

June 02, 2025

Dealership Rating

Employee Rating

Great service staff! They listened to our concerns and made us feel welcome and appreciated. They listened to our concerns and made us feel welcome and appreciated. More

by Diane G.

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jalen Moore, Noah Matson, Kirsten Jones, Nick Mudd , Elmedin Smajic

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Jun 02, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 31, 2025

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Employee Rating

This dealership messed up the repair. 3 days later I am needing a tow because they installed the part wrong. 3 days later I am needing a tow because they installed the part wrong. More

by jasonrichards1001

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Jun 04, 2025 -

Russ Darrow Metro Mazda responded

Hi Jason: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

Jun 04, 2025 -

Russ Darrow Metro Mazda responded

Hi Jason: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

May 29, 2025

Dealership Rating

Employee Rating

Do not like the fact I had to keep calling to get an update on my vechicle. Very unprofessional. Took my car apart to fix and still ended up messing up something else . And I had to pay $200 for the dia update on my vechicle. Very unprofessional. Took my car apart to fix and still ended up messing up something else . And I had to pay $200 for the diagnostic even tho it was the dealers mess up . Glad my car is finally done after all that ruckus More

by KAMARIMAY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Kirsten Jones, Nick Mudd , DONTARIO PALMER

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Jun 01, 2025 -

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

Jun 01, 2025 -

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

May 29, 2025

Dealership Rating

Employee Rating

Everyone with whom I interacted was positively professional and personable, attentive but not pushy—high marks all around! professional and personable, attentive but not pushy—high marks all around! More

by dawnanderson03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Mudd

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May 29, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

May 25, 2025

Dealership Rating

Employee Rating

Extremely pleasant and friendly team ya'll got there. . waiting area comfortable. Kept me informed every stepp of the way and also prepared me for next steps for my next service check. Appreciate all the . waiting area comfortable. Kept me informed every stepp of the way and also prepared me for next steps for my next service check. Appreciate all the help and unmatched service. 10/10 More

by Tracy Fukunaga

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Carrick

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May 25, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 25, 2025

Dealership Rating

Employee Rating

Very professional! Everything was done in a timely manner. Appreciate how friendly and nice the workers were. Everything was done in a timely manner. Appreciate how friendly and nice the workers were. More

by LATASHA.W28

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 25, 2025 -

Russ Darrow Metro Mazda responded

Latasha, thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. Miguel and our team appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 22, 2025

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Employee Rating

She did an excellent job and taking care of the car having a service and checking in on me having a service and checking in on me More

by RITALUCKETT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Nick Mudd

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May 23, 2025 -

Russ Darrow Metro Mazda responded

Rita, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 22, 2025

Dealership Rating

Employee Rating

great customer service, good inventory, great mechanics, getting the issues done on my car in a timely manner getting the issues done on my car in a timely manner More

by DUNJA666

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kirsten Jones

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May 22, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

May 21, 2025

Dealership Rating

Employee Rating

Generally good, friendly service with comfortable waiting area. People aren’t very good about getting back to you sometimes when they promised to call. area. People aren’t very good about getting back to you sometimes when they promised to call. More

by floydbretzman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones, Nick Mudd , DONTARIO PALMER

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May 21, 2025 -

Russ Darrow Metro Mazda responded

Thanks, Floyd, for sharing about your experience with Russ Darrow Metro Mazda. We do apologize for the lack of communication and will be speaking to our team regarding this. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 18, 2025

Dealership Rating

Employee Rating

Bruce was very helpful and explained what was needed and kept me informed of progress. I appreciate the technician’s work and video. kept me informed of progress. I appreciate the technician’s work and video. More

by JONNI.PENNER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Carrick

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May 18, 2025 -

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

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