"Dealer is a Joke"
I don't know where to began. I was looking to lease a 2018 audi sq5 prestige trim from this dealership. I first submitted my request./offer for the vehicle. I was contacted by Miguel Reyes, at first he doesn't know which vehicle i want and straight out told me, we can been that offer. when i told asked, did you read my request? he say no. I then contacted Michael Chan with my offer and he asked do you want to deal directly with a sales manager and cut the clutter? I said, doesn't matter, as long he thinks my offer is doable. he then have Miguel called me and said we can do the deal, I said great, he wants me to put a deposit on the car, i decline and requested a breakdown before i put anything down, the breakdown looks legit. since he was very busy that day, by the time i got the breakdown and want to put a deposit, they were closed. i got the breakdown after they were close, he told me to contact him monday.
the following day, sunday, i called the dealership to ask for the dealer code so i can submit my application with audi so that they can foward my loan to them, the salesman i spoke to doesn't know, so he will have a manager call me, He never did. Not a big deal, I'll just select the dealership during the application proccess.. once i completed my application it was approved instantly. I then got a msg from Nick Hernandez, saying he got my loan approval and do i want to proceed? I said yes. Things are going so well. then comes a bait and switch tactics.
I then msg them on monday, told them about my trade-in, Nick Hernandez, which responded, said fine, his used sales manager doesn't do onsite appraisal, i will have to bring the vehicle in. Not a problem, i told him i'll be at the dealership tomorrow and he setup an appointment for me.
everything is going so well, then i called miguel, my salesman, about adding audicare and how much would my payment be? he said, he doesn't know, i'll have to come in a speak with fiance manager, I said why? he said doesn't have the info. B.S. when i explained to him about other dealers giving the monthly payment and be transplant as possible, he said he will email the updated payment. when i got the email, they overcharged me. I called and spoke with Nick Hernandez and he apologized about the confusion and will clear things up, saying they were busy and things got messed up. He said he will have a look into it. Keep in mind they still didn't ask me for a deposit to keep the vehicle for me. which they should have, But Nick Hernandez assured me, he will keep the vehicle for me.
a hour later i called and spoke with my salesman Miguel and he told me the deal is off and nick or michael will call me to explain what happened., saying something about the stuff i want add, making it a bad deal for them. I don't understand, all i want was to add was audicare.
I then received an email from nick and the # on the breakdown completely changed, MSRP increase/TAX increase/ everything. I called him and ask what happened, his attitude completely changed, saying nothing changed. he claims everything is the same which isn't. to make things worse, he offered to lower my payments and give me audicare free. which is BS. I requested to speak to the Michael(GM). he told me, he will have a look into it, will call me back.
when Michael called me back, he said, nothing changed and the deal is still on, i explained to him what Miguel told me and he said, he doesn't know anything about it. I told him to look at nicks email and tell me what difference do you see? MSRP/TAX/TERMS. he still insist the deal it still on. I said fine, but they have already sold the vehicle already. I said what? after i submitted my paperwork, you sold it, i told him, He said because i didn't put a deposit. I told him, Isn't a credit of approval enough for you to secure the vehicle, he said no.
Miguel, claims the deal is off, nick, makes up fake numbers, Michael, claims the car was sold.
three different stories here, who should i believe? This dealership is not truthful. An honest, sorry, we make a mistake, we can't sell it to you, is it that hard to admit you are wrong.
anyways, he offered to sell me a higher price one he have it stock, but won't give me the same discounts as the first vehicle.
If he offered me the higher price one with the same discounts, I would take have taken it.
Guess they won't sell it to me because it's a bad deal for them. BS about it being sold to someone else. they are backing out on their own deal.
what makes things worse is that it's my second time buying at the dealers, if this is how they treat repeating customers, I don't want to buy from them.