Miguel Toledo | Page 9

It’s the first time I’ve bought a car and was good with the process. Thomas was awesome the process. Thomas was awesome More

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Had a 2017 Dodge Challenger that was in an accident and was "totalled" by insurance. Wanted another Challenger and was looking for something more specific and found it at Nissan of Clearwater. Worked wit was "totalled" by insurance. Wanted another Challenger and was looking for something more specific and found it at Nissan of Clearwater. Worked with Branden and I live in MN and had never purchased a vehicle from out of state before. Branden and Finance Manager Miguel got me the paperwork and helped get everything approved, signed and in order. Even getting the vehicle the day after Hurricane Helene went through and it still went off without a hitch. They even sent a shuttle to pick me up at the airport. With roads and bridges closed that was no small thing, so thank you Terri for picking me up. Great job Branden, Miguel, and Terri and all of you behind the scenes that made this an awesome experience. You guys rock! Thank you, bless you, and good luck to you in the future. More

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Salesman Brandon smart, efficient and professional. Miguel is so very efficient in the finance department Miguel is so very efficient in the finance department More

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I had an amazing service and great sales person helping me get everything I wanted in a car. They made sure I got the lowest rate they could offer and I’m so happy for that and no one was able to beat it. me get everything I wanted in a car. They made sure I got the lowest rate they could offer and I’m so happy for that and no one was able to beat it. More

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Everyone was very professional and answered all of my questions thoroughly. I was trading with respect and kindness and Sincere concern. Was completely comfortable with this car purchase questions thoroughly. I was trading with respect and kindness and Sincere concern. Was completely comfortable with this car purchase More

by Jeffreytdavis Verified Customer Verified Customer

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Exceptional experience! Thanks to my sales manager, Branden Valenzuela. He was professional, knowledgeable, answered all of my many questions & then some! He put me at ease Thanks to my sales manager, Branden Valenzuela. He was professional, knowledgeable, answered all of my many questions & then some! He put me at ease & made me feel very comfortable. It was one of the best buying experiences I've ever had over the year's and many vehicle purchases. I will gladly recommend him to anyone I know who is looking for a vehicle! He has followed up with me since my purchase to see how I'm doing with the new vehicle & to answer any additional questions or concerns I may have. I feel he went above & beyond the call of duty! If only more salespeople could be like him! Thank you Branden! I'm so very happy & pleased with my new vehicle! More

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The service center here is outstanding. Worked several times with Tim Shannon, a Service Advisor, who went an extra 5 miles to make sure everything was done to my satisfaction. Just had the Worked several times with Tim Shannon, a Service Advisor, who went an extra 5 miles to make sure everything was done to my satisfaction. Just had the opportunity to work with Ryan Todd, another outstanding Service Advisor. Everyone I have come in contact with here has been knowledgeable and willing help. More

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Brandon was wonderful. Took the time to explain the car functions and set up everything on the day o picked up the car. Took the time to explain the car functions and set up everything on the day o picked up the car. More

by LARGOPRINCESS Verified Customer Verified Customer

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Buyer beware! Nissan of Clearwater is a very shady organization. They sold us a 2021 Jeep Gladiator with frame damage and refused to make it right without incurrin Nissan of Clearwater is a very shady organization. They sold us a 2021 Jeep Gladiator with frame damage and refused to make it right without incurring a $4520 loss or be exposed to additional fees by trading. We agreed to absorb the sales tax and registration fees but they insisted on profiting on every transaction making a bad situation worse. They advertise a competitive price but quickly tack on fees; a mandatory used car prep fee, a dealer prep fee, and inflated electronic registration fees. We specifically asked if the car was in any accidents or ever flooded. The salesman insisted if it was not on the CarFax it had no damage. We purchased the vehicle on 7/5 and something just did not feel right and when engaging the 4WD on Daytona Beach we heard a popping and clicking sound coming from the front end. This occurred on 7/19. We immediately made an appointment with a Jeep dealer in Orlando to have it looked at on 7/20 for what should have been covered under the remainder of the manufacturer’s drivetrain warranty. Within minutes of having the car on the rack we received a call from the service advisor asking how long ago we purchased the vehicle as there was obvious damage to the frame and they could not address the drivetrain concern under warranty as a result and that the vehicle was unsafe to drive. They sent us pictures of their findings showing welds to the frame with rust present indicating that the damage occurred prior to our purchase in addition to a stressed u-joint and damaged front drive shaft. We picked the car up from the Jeep dealer in Orlando driving directly to Nissan of Clearwater. The sales manager insisted there was nothing wrong with the vehicle and reluctantly agreed to have their service department inspect it again claiming that the welds were a result of the factory not painting them due to impediment caused by suspension components. They claimed members of their team had experience with Jeeps and confirmed the same. We asked for a Jeep Wrangler to be brought in from outside to compare the frames and were told it would be comparing apples to oranges. From our research the front end including suspension components are the same between a Wrangler and a Gladiator. Another flag! The service lane manager at Nissan of Clearwater continued to stand by their assessment the vehicle did not have damage and was safe to drive and we should get another opinion. An independent shop confirmed the damage as well. To this date we have yet to receive the requested call from Bruno Pignano the GM who replies with an ever changing story addressing my wife by the wrong name, a clear indication of his ignoring the brevity of the case. Bruno insisted that the damage was caused after purchase. Hard to believe damage could be caused, parts ordered and repairs completed in less than 15 days. Corporate eventually made it right, but Bruno tried to profit until the very end saying $150 was due for loan reversal and the car needed to be inspected to deduct any “damages” from the reversal of the transaction. No consideration was given by Bruno Pignano for the fact that we incurred multiple trips from Orlando to Clearwater to resolve the issue. He claims to know customer service. He must of learned his customer service at take advantage of the customer at all cost university. Bruno choses profit over humility while claiming to put God first. Guess he missed Proverbs 11:2: "When pride comes, then comes disgrace, but with humility comes wisdom" in his quest to be a motivational speaker. In summary avoid Bruno Pignano and his shady, lack of customer service operations like the plague he is. More

by Buyer Beware Verified Customer Verified Customer

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Adnan was very helpful in the car buying process. He was patient and willing to assist with any inquiries we had. He was patient and willing to assist with any inquiries we had. More

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