Mikayla Toombs

We went there to look at a couple vehicles back on April 14th and test drive. We test drove a couple of them and they showed us a 2018 Traverse Premier that was black on black with the redline package and A 14th and test drive. We test drove a couple of them and they showed us a 2018 Traverse Premier that was black on black with the redline package and AWD and only had 66000 miles on it. We liked it and was going to go home and discuss it . Then the salesman said that for us to make sure it doesn't get sold to put a deposit on it and so we did. After talking with the salesman through text, I sent my information and they ran my credit and I was approved and we had made an appointment to come in that Saturday to go over all the paperwork and sign and also look for a 2nd vehicle. We planned on getting 2 vehicles. When Saturday came the salesman messaged me to make sure I was coming in and I said yes we were. After driving about a half hour to get there they told me they had sold it even with my deposit on it after being told days before that my deposit would keep it for us. I was told they made a mistake and wrote the wrong vin number down and then tried to keep selling us vehicles that were not the same or had way too many miles or wasn't AWD. They never made good and I'm sure their district manager never heard about it. No one could give me the actual truth of what happened. And now they haven't said called or texted about a vehicle in at least a month or so. And now there's a hard hit on my credit with nothing to show for and when I finally do find a vehicle my score will be less since it'll be on there still. Not to mention when they brought us back to discuss this about searching for another vehicle they came got us out of the showroom floor waiting area and took us down a hallway and left us there in front of an office which was supposedly the used car sales manager except the room looked trashed and there was no tags on the door or desk stating whose office it was. We felt we were treated badly and just shoved out of the way from other customers. More

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Worst car buying experience of my life. Asked for my trade in keys multiple times because I didn’t like the new vehicle. Never gave my keys back. Pressured me to take a car. Car is worth wa Asked for my trade in keys multiple times because I didn’t like the new vehicle. Never gave my keys back. Pressured me to take a car. Car is worth way less than my trade in. Steering wheel bounced around a wouldn’t go back into place. Had to bring the car back to get tires put on. Sunroof doesn’t work. Felt like I wasn’t listened to or valued as a customer. More

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