Mike Alessi | Page 2

Colin Ayer’s and his team take the time to listen to a customers needs and set the correct expectations for all parties involved. The sense of team that the service group has built is evident that all customers needs and set the correct expectations for all parties involved. The sense of team that the service group has built is evident that all parties work well together and can cover a customers needs even if their request was started with another team member. I specifically have chosen to work with Colin and his teams since dealing with him at Dalzell in Dedham. They remain professional and consistent in all my interactions. More

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The dealership is a B it has warts , but the service department and Collin in particular is A+ I have bought 6 Volvo’s department and Collin in particular is A+ I have bought 6 Volvo’s More

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A very positive experience. Service advisors are knowledgeable, helpful, and courteous. Very good customer service. I always feel in good hands with Colin Ayers. Service advisors are knowledgeable, helpful, and courteous. Very good customer service. I always feel in good hands with Colin Ayers. More

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Have never been treated better, after 40 years of buying cars. The salesperson who helped me, Jacinto Batista was terrific. He allowed me to take the car for a test drive on my own and when the car was de cars. The salesperson who helped me, Jacinto Batista was terrific. He allowed me to take the car for a test drive on my own and when the car was delivered to me I got a full tank of gas. Both of these actions, while small, are not insignificant because they show the level of detail and commitment they have to the customer. Everyone I dealt with, from the person at the desk who welcomed me to the Finance manager (I don’t remember her name unfortunately) were polite, personable and easy to work with. I highly recommend Herb Chambers Volvo of Norwood. More

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Purchased an XC60 for my daughter. Worked with Patti Young and Vanya Sacco. Had a great experience. They quickly found the car we wanted, were very responsive and communicative, and the price was fair. Young and Vanya Sacco. Had a great experience. They quickly found the car we wanted, were very responsive and communicative, and the price was fair. Highly recommend them to anyone that is looking at a Volvo. More

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I purchased a new 2020 XC90 T8; wound up being a lemon w significant hybrid battery problems that shut off the car completely while driving. Car spent 6o days in service. Volvo and Herb Chambers agreed that significant hybrid battery problems that shut off the car completely while driving. Car spent 6o days in service. Volvo and Herb Chambers agreed that they sold me a lemon and offered a replacement vehicle. After months of waiting for the replacement XC90, I went to take delivery and found that in violation of MA lemon laws, they pressured me to extend my loan by 8 months and pay an extra $7k or so, That still was better than holding onto my lemon so I begrudgingly agreed. A week later the Alexander, the sales person tracked me down to insist that I sign a document suggesting that the dealership gave me a manufacturer $1000 incentive when they did not (in fact the finance person closing the deal said there was no such incentive despite it being on Volvo's website). He then threatened repeatedly that If I didn't sign the inaccurate document, I would be charged $2k or have my care repossessed. Totally unprofessional and unethical. I was upset that my conversation with the general manager, Mr Salem, did not go much better as he too demanded I sign the inaccurate document or be forced to pay $2k. Very shady and dishonest, My third Volvo from this dealership. I will never buy anything from them again and suggest others use extreme caution if considering doing business with them. If you buy a car from them and it turns out to be a lemon, they will not stand behind their product and abide by state lemon laws. And any attempt to have a rational conversation with the sales team will cause frustration and escalation of poor and illogical arguments coming from them. And, don't expect to actually get a call back from the sales manager, Mr Alessi, which further created confusion between an inexperienced and incompetent salesperson, Mr Pease and an unhelpful and illogical general manager, Mr Salem. What a disappointment.... More

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Sold me a car in 2020 that now needs a new engine 14 months later months later More

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Excellent service and friendliness. Very attentive and you are kept up to date. No complaints. you are kept up to date. No complaints. More

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I have the upmost confidence in this dealership. They have welcomed me and made feel they are glad to have me as a customer. In addition they are Knowledgeable and have guided me in the right direction. have welcomed me and made feel they are glad to have me as a customer. In addition they are Knowledgeable and have guided me in the right direction. More

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Great service from Colin as usual!! He is always professional, listens to my concerns and is very knowledgeable about the car and Colin makes a service visit enjoyable! professional, listens to my concerns and is very knowledgeable about the car and Colin makes a service visit enjoyable! More

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