Sanderson Ford

In January 2025 I purchased an Enterga motorhome and bought it to Sanderson Ford dealership in Glendale Arizona for its routine maintenance, as well as a concern about very unstable steering. While dri bought it to Sanderson Ford dealership in Glendale Arizona for its routine maintenance, as well as a concern about very unstable steering. While driving the looseness is blatantly obvious. The vehicle pulls heavily to the right of the road requiring constant correction and is very frightening and dangerous for the driver and occupants. This constant need for over correction results in rapid driver, fatigue and anxiety for all occupants. When I went to the dealership to pickup the vehicle I was told that that they “could not reproduce this condition and that the vehicle was operating within the DESIGN PARAMETERS”. They had the vehicle for over a week and found absolutely nothing wrong and did not perform ANY of the maintenance. to Sanderson Ford for anything related to the drive train. A simple search online will reveal that this is a well-known problem and this chassis type. I was then told that it would be my personal responsibility to have this manufacture defect corrected at my own expanse. I don’t understand how the FORD Motor Company has not been held responsible for this dangerous defect being corrected. When I did an online search I found the add on equipment for sale at north of $2000 to correct a steering problem in brand new vehicles. The service rep told me the about the add on equipment but then me that his service manager had just informed him that they were no longer certified to sale or install this equipment (of course that just started the day of this encounter) More

Mike P good man takes care of my vehicle I will keep coming back and tell others where to for good service matt coming back and tell others where to for good service matt More

Team Sanderson Service Department is awesome. I brought my 2017 Explorer in for routine maintenance and they found several other crucial issues that required immediate attention. Mike Perreault I brought my 2017 Explorer in for routine maintenance and they found several other crucial issues that required immediate attention. Mike Perreault, Service Advisor, took excellant oversight of the services and repairs...he kept me updated on issues discovered, remedies needed, time required to repair and expected costs. The service technicians made my car safe and service worthy, my sincere thanks to them. Mike, the technicians, the service counter staff were professional, customer oriented, and looked out for my welfare driving a safe and reliable vehicle. Thanks Team Sanderson!!! More

The Dealership was clean. It was also well staffed and very accommodating and friendly. And answered all my questions. It was also well staffed and very accommodating and friendly. And answered all my questions. More

This place is horrible in every aspect. I was sold a Jeep, and 2 weeks later experienced all kinds of mechanical issues. Tried to undue the deal the second day and was told it couldn't be d I was sold a Jeep, and 2 weeks later experienced all kinds of mechanical issues. Tried to undue the deal the second day and was told it couldn't be done; they needed the commission. Buyers, be super aware, avoid if possible. More

I recentky bought a used Ford Ficus 2013 from the fleet manager Dave Harris. I received information on this vehicle and what a find he has found for us. I was disappointed at first but the Service manager manager Dave Harris. I received information on this vehicle and what a find he has found for us. I was disappointed at first but the Service manager took action to respond and resolve all my issues. Will recommend highly.... Thank You Ann Walker More

Sanderson Ford has great prices, without dealer markups. It was a no pressure environment and pricing was transparent. Ryan McDermott was my sales representative and he was fantastic. He was very knowledgea It was a no pressure environment and pricing was transparent. Ryan McDermott was my sales representative and he was fantastic. He was very knowledgeable, kind and incredibly friendly. More

Great well spoken young man that knows what he’s doing both with product and professionalism! both with product and professionalism! More

Thank you to Dallas for the great customer service, he made the whole process so simple and easy made the whole process so simple and easy More

Service Team - $11,000 to replace a transmission on a 2021 Ford Bronco with just over 61K miles on it. Yes its over the warranty however stand behind the products you provide. Shameful, absolutely shamef 2021 Ford Bronco with just over 61K miles on it. Yes its over the warranty however stand behind the products you provide. Shameful, absolutely shameful. Will never buy another Ford again and will never recommend this dealership. More