Mike Asatryan | Page 110

Russell Westbrook Chrysler Dodge Jeep of Van Nuys has great service! Would come back again and again. Alex in the service department was helpful and great! great service! Would come back again and again. Alex in the service department was helpful and great! More

by DChallengerz Verified Customer Verified Customer

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What can i say Zaman from the minute i got the was very helpful and very knowledgeable of the vehicles they had would 1000 times recommend him to anyone looking for a car at russellwestbrook of Van nuys helpful and very knowledgeable of the vehicles they had would 1000 times recommend him to anyone looking for a car at russellwestbrook of Van nuys More

by Jesse.valdez562 Verified Customer Verified Customer

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One dealer told me free out of state shipping and delivery, another said he's new, so what do I expect lol! Finance manager tried to shame me into purchasing an extended warranty even after I said N delivery, another said he's new, so what do I expect lol! Finance manager tried to shame me into purchasing an extended warranty even after I said NO thank you.. But at the end of the day, I got the deal I wanted at the price advertised, thanks to Yadira.. More

by Carlos Verified Customer Verified Customer

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Scope of work was misrepresented. I came in for for several recalls on my 2011 Ram 1500. Since I was coming in for the recalls, I wanted to address other issues my truck was having. I told my service a several recalls on my 2011 Ram 1500. Since I was coming in for the recalls, I wanted to address other issues my truck was having. I told my service advisor that my engine was making some strange noises in addition to my AC control not turning on and also my tire service light was on. I was told to diagnose the tire issue, there would be no charge but for the engine and AC $200 diagnoses fee would apply for each to a total of $400, which I agreed. After several days I was told that my engine needed to be replaced because of the mileage on the truck. My engine was recently rebuilt, so the odometer has no relevance on the state of the engine. No actual diagnoses was performed, rather a conclusion was made simply because of the odometer reading. When I confronted my service advisor, he agreed to not charge for the engine diagnoses as no diagnoses was actually performed rather an inference based on mileage. Secondly, with respect to the AC I was told I needed a new ac control that would be around $600, which I declined and paid $200 for the diagnoses. After leaving the dealer, I went to autozone changed the relevant fuses and the AC control is working fine again. This service department is untrustworthy making recommendations not based on any mechanical evaluation but rather what seems to be a total replacement if something t isn’t working without a proper explanation. My concern is for the people who are not as informed about the inter workings of a vehicle and can be fraudulently induced into paying for a service/repair that has no merit. I demand a refund of the phony diagnoses of my AC, as it did not need to actually be replaced as stated. I have asked for the head of service to call me now and I have been waiting for weeks. I have even texted my service advisor to which my messages continue to be ignored. I was in the market for a new Ram but because of this experience I will be looking to another brand. If this dealership is representative of the experience a customer should expect when owning a Ram vehicle, I advise the public to carefully rethink their choice. More

by Yanivyasmeh Verified Customer Verified Customer

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The day I left my truck for diagnostic $220. They only fixed some recalls but the reset never was Done no indication why the problem we the light was on he only told me $7000. To fixed and transmission ch fixed some recalls but the reset never was Done no indication why the problem we the light was on he only told me $7000. To fixed and transmission changed $500. I don’t have that kind money More

by Salsedo09 Verified Customer Verified Customer

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They took my Ram in without question while traveling to LA due to an engine light issue. They were not able to resolve the issue with the warning light due to it going out during their diagnostics. The l LA due to an engine light issue. They were not able to resolve the issue with the warning light due to it going out during their diagnostics. The light did come back on around Needles, CA on our way back to Michigan, but went back out around Oklahoma City. The only issue I had was some sort of debris (tree buds or something like that) all over the floor and in the center council when I picked it up, which was not in the truck when I dropped it off. More

by Dan M Verified Customer Verified Customer

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In for the 20k check in and maintenance, didn’t even look at it yet, hadn’t even handed the keys over and guy at the desk is trying to push 50 & 100k maintenance. Pushing services that aren’t even on the ma at it yet, hadn’t even handed the keys over and guy at the desk is trying to push 50 & 100k maintenance. Pushing services that aren’t even on the manufacturer maintenance schedule. Kind of scammer crap thing I go to the dealership to avoid. More

by LEESHRADER Verified Customer Verified Customer

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4 hours for an oil change and tire rotation along with cheesy hard sell for uneeded work totalling thousands. Wont give list of those repairs they say are so needed when asked. I'll spend my money elsewhe cheesy hard sell for uneeded work totalling thousands. Wont give list of those repairs they say are so needed when asked. I'll spend my money elsewhere from now on. More

by LaJeep Verified Customer Verified Customer

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Service was great. My oil change was done and a recall on my car was checked and taken care of. Appreciate the fast and efficient work. my car was checked and taken care of. Appreciate the fast and efficient work. More

by whitegrillo13 Verified Customer Verified Customer

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The job was well done. It just took longer than I expected but worth the wait. The service department was also fast at getting my paperwork done and giving me my car back. expected but worth the wait. The service department was also fast at getting my paperwork done and giving me my car back. More

by rcvn74 Verified Customer Verified Customer

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