Mike Asatryan | Page 114

Everything was on time and efficient. We will definitely bring our vehicle back and continue to use your services. Please continue your text correspondence as well. bring our vehicle back and continue to use your services. Please continue your text correspondence as well. More

by chad Verified Customer Verified Customer

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Twice I took my car for a noise in my right wheel. First time warranty covered motor mounts which was good, second time they tried to get me for front rotors and brake pads which was going to cost me over 1 time warranty covered motor mounts which was good, second time they tried to get me for front rotors and brake pads which was going to cost me over 1200 dollars and was told by a brake shop my brakes were fine very recently but sure enough I took it somewhere for a quarter of that cost and guess what, the noise is still there! They charged me for a diagnosis of 195 that I feel like I need to be refunded because my brakes were fine and the noise is still there and I told them to look at the wheel bearing and I'm guessing they chose not to because the day after my brake job I took it in for a alignment and right away the guy tells me it's a wheel bearing like I said from the beginning. Any amateur could have pointed this noise out like I did but the service department refused to look at the small fix and just charge me for anything they could get out of me. Also they acted all shocked when I denied their 1200 dollar brake job which was horribly priced, got the same job done for under 600 dollars. Not taking my car ever to this warranty department again. I only wanted a small noise to stop and they did not deliver. On top of everything else my car drove worst and the noise was worst after I left so I'm sure they knew but just wanted to give me the run around. More

by nat91331 Verified Customer Verified Customer

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I just dont feel your customer service is very good on several interactions. You tend to gear the problem with my auto has to do with me!!! That is just something you do not do several interactions. You tend to gear the problem with my auto has to do with me!!! That is just something you do not do More

by jmsdgn Verified Customer Verified Customer

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My car was dropped off by towing company and no one was able go give me a status on my car for close to 5 days!!! I kept getting bounced around and not one person called me to let me know what was the issu able go give me a status on my car for close to 5 days!!! I kept getting bounced around and not one person called me to let me know what was the issue with my car!! It was a very frustrating experience 😕 I left a message for service manager and department manager and I had zero response More

by Alex Verified Customer Verified Customer

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Amazing service, i really appreciate the way he handles his customers. Also I provide the information about the on going offers.i would say he is high recommendable. his customers. Also I provide the information about the on going offers.i would say he is high recommendable. More

by GURNIHAL BANGAR Verified Customer Verified Customer

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Love the staff, love the service, but now that my warranty is expired and I'm required to pay for routine maintenance, I see the services are expensiiiive. warranty is expired and I'm required to pay for routine maintenance, I see the services are expensiiiive. More

by donnahodges Verified Customer Verified Customer

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Payman was wonderful to work with. His communication was great. Worked magic and got our car done earlier than expected Car was returned washed which was really appreciated great. Worked magic and got our car done earlier than expected Car was returned washed which was really appreciated More

by ALISCHUMER Verified Customer Verified Customer

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Great service mike was great and was helpful with everything including additional info on services among another things at russel west brooks dealership in van nuys everything including additional info on services among another things at russel west brooks dealership in van nuys More

by johannmontoya Verified Customer Verified Customer

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They scheduled me for a recall on my 2018 wrangler to do an ECU update. I had to miss 2 hours off of work to make it there in the morning. After I dropped off the car they called me back in 4 hours and told an ECU update. I had to miss 2 hours off of work to make it there in the morning. After I dropped off the car they called me back in 4 hours and told me that they do not have the update ready and I have to bring the car back later!! When they were bribing my car to me, the guy that was driving it stalled my Jeep 4 times in 10 feet distance .... my Jeep only has 9k miles on it. When I complained to the manager(Hector), he said they guy is learning how to drive a stick shift !!! Do they have to learn that with customers cars ? Shouldn’t they get trained before they get hired ? Very horrible service and amateur employees More

by usa.arad Verified Customer Verified Customer

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I will recommend friends and family to get their services performed at Russell Westbrook dealership because the staff is very friendly and helpful also to purchase vehicles performed at Russell Westbrook dealership because the staff is very friendly and helpful also to purchase vehicles More

by Khachik Verified Customer Verified Customer

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