Mike Asatryan | Page 129

John and Mo’s team are the best. Best dealer i ever went. They were quick and resolved my issues quick. I would definately recommend this place to others They were quick and resolved my issues quick. I would definately recommend this place to others More

by JAY.JANG1987 Verified Customer Verified Customer

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Thank you to Mike Asatryn and his team for a great Service. Since Mike Took over the service department couple years ago he change everything to excellent!!! We love Dodge Van Nuys!!! Service. Since Mike Took over the service department couple years ago he change everything to excellent!!! We love Dodge Van Nuys!!! More

by amirboroumand Verified Customer Verified Customer

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Employees are rude. Went for a simple oil change told 2 hours wait 4 and a half. Didn’t fulfill everything I was told they were gonna do for my car. Told I was waiting extra for the car wash...never did hours wait 4 and a half. Didn’t fulfill everything I was told they were gonna do for my car. Told I was waiting extra for the car wash...never did that. Literally had to track down an employee so they could just give me my car key because I saw it just sitting there. Not worth all the money I spent.. regret buying my car there and taking it for service. Won’t be doing that again. I would do 0 stars if it was an option. More

by rockola Verified Customer Verified Customer

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All went well Service was provided as promised In a All went well Service was provided as promised In a timely matter When arrived ,was acknowledged and helped and directed to the right service per All went well Service was provided as promised In a timely matter When arrived ,was acknowledged and helped and directed to the right service person More

by bergithans Verified Customer Verified Customer

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Poor communication and questionable diagnosis I brought my vehicle in due to intermittent transmission problems (at times it would not upshift under heavy acceleration). I chose to bring this to t I brought my vehicle in due to intermittent transmission problems (at times it would not upshift under heavy acceleration). I chose to bring this to the dealership hoping their expertise in working with these vehicles would speed the diagnosis. After a week, they came back with the same initial conclusion, the transmission needed to be replaced. At 50k miles, and 8 mo out of its powertrain warranty, this is very frustrating news. However, when pressed on how they reached this conclusion, I had serious doubt they really knew what the problem was. So they punted it, hoping replacing the entire unit would replace whatever the issue was. When they initially looked at the fluid, they told me there were no concerning signs, even asking if I'd recently changed it. (I hadn't. It was the factory fluid). However they later claimed to have found metal shavings that would suggest transmission failure. I asked how they hadn't seen them previously and they claimed they were small particles that show under light. I'm not clueless. I've worked on cars all my life, and I know that small particles do not suggest the transmission is failing. This is completely normal, part of the break-in, and this is why they put a magnet on the pan. If there were large shavings, we'd be having a different conversation. They also suggested a solenoid was bad, I asked if they could simply replace that but was told that its easier/cheaper to replace the entire transmission. Again, I'm not clueless. I know the solenoids are easily accessible on the bottom of the transmission on the valve body. The labor involved is a step above changing the filter. Even replacing the entire valve body assembly would have been acceptable. But to jump to an entire transmission replacement shows clear abuse of trust. I would never recommend this establishment and will be drafting many more reviews of similar nature to ensure that others are aware of the practices that are being conducted. More

by chris.teachout Verified Customer Verified Customer

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🙏THANK U SO MUCH 4 Yr Great Services 2 All your Customers🤗 May ✨GOD 🌈BLESS U All & Company. 🙏TNX SO MUCH Jimmy & Anthony🤗 PS. TNX SO MUCH for the Good Discounts too!😊 Customers🤗 May ✨GOD 🌈BLESS U All & Company. 🙏TNX SO MUCH Jimmy & Anthony🤗 PS. TNX SO MUCH for the Good Discounts too!😊 More

by hguidry Verified Customer Verified Customer

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I always try to be the first in line to get my maintenance oil changes. And hour or so and I am out back on the road! maintenance oil changes. And hour or so and I am out back on the road! More

by Monacarona Verified Customer Verified Customer

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USED CAR After purchasing 2018 Cooper countryman JCW, and driving the car 6.5 hours back to Phoenix, we noticed a massive oil leak, brought the car to our loca After purchasing 2018 Cooper countryman JCW, and driving the car 6.5 hours back to Phoenix, we noticed a massive oil leak, brought the car to our local Mini dealership and found that the oil drain plug had been stripped out and the car required a new oil pan in order to make it drivable. After speaking to Jonathan, (Used car Manager) and then Mike (service Director) they assured me that they would make it right, which they did. we got the repair done and was promptly taken care of, something that could have wound up in a bad way, only cost us a week of not driving. These 2 gentlemen went above to take care of the problem. Thanks again. More

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Bad service and lack of communication. I had appointment at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my t at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my time, do not recommend this place. They talk the talk but real lack of management. I still have to get my Jeep repaired such a waste of time More

by Careforyou2day Verified Customer Verified Customer

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Repair took way longer than what it should bad service oriented company and do not mind too inconvenient a client where it’s not necessary oriented company and do not mind too inconvenient a client where it’s not necessary More

by joenrgair Verified Customer Verified Customer

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