Mike Asatryan | Page 128

The service is great. The problem is the very long wait time and employees at service don’t always call you immediately when it’s ready. time and employees at service don’t always call you immediately when it’s ready. More

by Roxana Verified Customer Verified Customer

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The tire pressure light on dashboard was still on after service with no feedback or warning about my concern. I had to return the next day in which a service agent simply added air, again, not fully inspec service with no feedback or warning about my concern. I had to return the next day in which a service agent simply added air, again, not fully inspecting the tires. Turns out there was a nail in my tire which caused a full flat in the middle of the road two days later. Their sloppy work is hazardous and could’ve severely caused harm to my vehicle. More

by kr Verified Customer Verified Customer

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It seems like my service advisor only wanted to have a lot of unneeded service work done, and was not concerned about the problem I brought it in for. I declined the services and took it to a different m lot of unneeded service work done, and was not concerned about the problem I brought it in for. I declined the services and took it to a different mechanic who said the recommended services were unnecessary. I won't go back here. More

by MARKLUNI Verified Customer Verified Customer

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My car has a major scratch on the back side passenger door. When I dropped off my vehicle my car did not have any scratches and now they don't want to be responsible and fix it. door. When I dropped off my vehicle my car did not have any scratches and now they don't want to be responsible and fix it. More

by MARTINEZELIZ4 Verified Customer Verified Customer

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The service advisor Alex is always very helpful when it comes to me asking him questions about my car. He always helps me out and keeps me updated throughout the whole process. : ) comes to me asking him questions about my car. He always helps me out and keeps me updated throughout the whole process. : ) More

by GRIGGS43 Verified Customer Verified Customer

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Hector was very helpful and professional as usual.....I will definitely come back if I decided to get another dodge...Thank you to everyone who helped me. will definitely come back if I decided to get another dodge...Thank you to everyone who helped me. More

by njackson29 Verified Customer Verified Customer

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Very comfortable vehicle the Jeep altitude where I did my car service at Russell dealer ship in Van Nuys and thank u for the service team car service at Russell dealer ship in Van Nuys and thank u for the service team More

by Davidfloy Verified Customer Verified Customer

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Still have not gotten the proper bumpers for my truck as per my sales contract from May 2019. (14 months.) Poor communication and a lack of interest in fulfilling their contractual obligations gives me paus per my sales contract from May 2019. (14 months.) Poor communication and a lack of interest in fulfilling their contractual obligations gives me pause about having them service my vehicle. More

by Chreaton67Azmodeus Verified Customer Verified Customer

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The Jeep SRT was returned to me with a damaged vent and a loose antenna, damaged during a radio check. I'm afraid to take it back. loose antenna, damaged during a radio check. I'm afraid to take it back. More

by cgonzalez77 Verified Customer Verified Customer

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Had to go there 5 times to pick up my spare key for my new truck. Every time I’ve went, they said they didn’t have it and must of misplaced it after I called the previous days to make sure it was in. Stil new truck. Every time I’ve went, they said they didn’t have it and must of misplaced it after I called the previous days to make sure it was in. Still never got an owners manual for my truck either. Service department are respectful but the people on the floor are very rude and full of themselves. More

by J.SELLERS033 Verified Customer Verified Customer

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