Mike Asatryan | Page 137

I am NOT happy with this service. 1. I told the service I am NOT happy with this service. 1. I told the service advisor to not adjust the tire pressure, but it has been adjusted by technician. I had to I am NOT happy with this service. 1. I told the service advisor to not adjust the tire pressure, but it has been adjusted by technician. I had to spend extra time going to COSTCO TIRE CENTER to adjust by myself. I am not sure if the technician used AIR or NITROGEN 2. The parking brake handle has been broken. I need this message to be sent to the service manager. I called service manager, Mike and general manager, Zacke? and received no call back. I wanted to call Mr Russell Westbrook but I don't have his number HENOCH PITTA More

by GENTLESANXP Verified Customer Verified Customer

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Horrible customer service Our Pacifica is having transmission issues and the service dept keeps giving us the run around. We spoke with Isabella last week and she assured us th Our Pacifica is having transmission issues and the service dept keeps giving us the run around. We spoke with Isabella last week and she assured us that a loaner would be available when we brought the car in and Hector would help us. I have worked with Hector in the past and he was helpful. When bringing in the car, Hector had no idea about the appointment or loaner. He called Isabella and she had no recollection of our conversation. The other service agent sitting next to Hector said she would call me when a loaner is available and we haven't received a call yet. It's not easy to make my way to the dealership and this was a waste of time and extremely frustrating. Reaching out to Mike the manager hasn't help since he doesn't return any of our calls. This is not the first time we have had customer service issues with your dealership. I dealt with Fabian in the past and it was a nightmare, but I didn't report it at the time. Also, Mike didn't return my calls then. Needless to say, I will not be recommending Chrysler to anyone who asks me, especially dealing with Russell Westbrook on the sales and service side. Other than these issues with the car, we have been enjoying it. Unfortunately, this will be our final Chrysler since customer service and dealing with these issues should be a priority. More

by sfv123 Verified Customer Verified Customer

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It’s amazing the people there are very helpful and amazing deals. I would totally recommend people checking this place out. I loved the service. amazing deals. I would totally recommend people checking this place out. I loved the service. More

by PUFFSANDTAKISBURN Verified Customer Verified Customer

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I still have not received my paperwork from my last service which was in November of 2019 after I was told it would be emailed. service which was in November of 2019 after I was told it would be emailed. More

by amarie.crawford07 Verified Customer Verified Customer

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Costumer service is always great as well as the service for my 2014 Jeep Patriot. Time management is very good, transportation is always provided to make things easier for customers. for my 2014 Jeep Patriot. Time management is very good, transportation is always provided to make things easier for customers. More

by elcid1960 Verified Customer Verified Customer

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Vaje is the best service adviser in your dealership. Nice specialist and very good person. Works fast and quality. Anderstend all castomers problem. Thanks for good service specialist and very good person. Works fast and quality. Anderstend all castomers problem. Thanks for good service More

by MIKEWARZHAPETIAN Verified Customer Verified Customer

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The person to check me in was rude and unprofessional. He seemed racist and not wanting to work with anyone who came in. The only reason I may go back is for the person who actually serviced my car. Super ni seemed racist and not wanting to work with anyone who came in. The only reason I may go back is for the person who actually serviced my car. Super nice. More

by ashleybarrios210 Verified Customer Verified Customer

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Car was not fixed had to wait for part to cone in. Had an appointment still had to wait for 39 minutes plus before seeing rep appointment still had to wait for 39 minutes plus before seeing rep More

by No Verified Customer Verified Customer

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This experience was awesome, service completed in timely manner. Even had an appointment to go to and service department offered an Uber for me . Will recommend all jeep owners . This dealership turned i manner. Even had an appointment to go to and service department offered an Uber for me . Will recommend all jeep owners . This dealership turned itself around after I assume got rid of some dead weight that were just getting a paycheck and Inam sure not going along with what Russell Westbrook stands for is his daily life . More

by BDTHOMAS32 Verified Customer Verified Customer

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Service advsior Fabian was funny and friendly. great job on getting my parts needed and communicating with me on updates about my vehicle. and car came back to me clean on getting my parts needed and communicating with me on updates about my vehicle. and car came back to me clean More

by ireneluna Verified Customer Verified Customer

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