Mike Belew | Page 16

Had some issues came up with my 2500 GMC, everything was taken care of and my service rep, Mike B. was fantastic. I will always buy my vehicles here, from the GM, David S., to my sales guy, these guys our t taken care of and my service rep, Mike B. was fantastic. I will always buy my vehicles here, from the GM, David S., to my sales guy, these guys our top notch and will shoot you straight. Fantastic customer services all the way around even after the sale is done! More

by cstory4 Verified Customer Verified Customer

Report | Print

We've been loyal to James Wood for over a decade now, purchasing multiple vehicles and since 2017 a lot of service work. We purchased the current vehicle, a 2020 Silverado 3500 with only 39,000 miles on purchasing multiple vehicles and since 2017 a lot of service work. We purchased the current vehicle, a 2020 Silverado 3500 with only 39,000 miles on it from James Wood, which has returned for service work multiple times. The first service, shortly after purchase required an ECM flash which resulted in a dramatic reduction in fuel mileage on the truck, from a 22mpg average to now 18mpg at best and a noticeable increase in DEF use. Since then it has returned for multiple check engine codes, which was the reason for this service visit. During each of those visits, the service department has constantly alleged aftermarket parts, such as an air filtration system change are the root cause for each visit. I've been accused of modifying or programming the ECM and threatened with a loss of warranty coverage. It's no secret the ECM on these vehicles is highly encrypted and can not be modified without detection. During this visit, for a NOX sensor code, the aftermarket air filter system was blamed and we were told an ECM flash was the fix. This resulted in a $210.00 out of pocket charge for the service visit. After speaking with the manufacturer of the air filter system, they, Banks Engineering, assured me the air filter was not the root cause of a NOX code. Given the fact the filter system has been on the truck for over 13,000 miles without prior NOX code issue, this does raise doubt in the solution sold to us. I know GM has published service bulletins regarding the failure of NOX sensors failing to learn on the L5P engine. At this point I have to question the integrity of the service department at James Wood for selling the easy fix of an ECM flash as described in the service bulletins. I also will not be threatened with the forfeiture of my warranty for making changes to the vehicle which do not modify programming. This is outlined in the 1975 Magnuson-Moss Warranty Act, which details use of aftermarket parts and vehicle warranty protection. After this experience with service and staff changes in sales, I'm not sure we will return to James Wood Denton in the future. More

by firerader Verified Customer Verified Customer

Report | Print

Love james wood and all service dept. Taylor and franklin. I have nothing b g more to say except ty Taylor and franklin. I have nothing b g more to say except ty More

by MJPOLL92 Verified Customer Verified Customer

Report | Print

Third time I’ve brought my 2023 truck to get a power tailgate issue resolved. I understand it’s hard to fix a problem if it’s working right when you bring it in but all three times they’ve had it and co tailgate issue resolved. I understand it’s hard to fix a problem if it’s working right when you bring it in but all three times they’ve had it and couldn’t find anything wrong it quit working correctly within 24 hrs. Very annoying in a fairly new vehicle More

by caddykara Verified Customer Verified Customer

Report | Print

They do price match which is great. Able to get new tires installed and oil change and state inspection . All one stop. Able to get new tires installed and oil change and state inspection . All one stop. More

by PDSTAHL Verified Customer Verified Customer

Report | Print

Great service department. Found a nail in one of my tires. Thanks to all at James Wood Service. Found a nail in one of my tires. Thanks to all at James Wood Service. More

by MNEWBERRY53 Verified Customer Verified Customer

Report | Print

They may not be the cheapest option but you know you are going to have service that they will stand behind. From the general managers to the service technicians, they all seem to care about the customer. going to have service that they will stand behind. From the general managers to the service technicians, they all seem to care about the customer. More

by CMAHONEY218 Verified Customer Verified Customer

Report | Print

Mike Belew was very informative during my service visit and answered all my questions. He customer service was superb! and answered all my questions. He customer service was superb! More

by CHERYLTIME Verified Customer Verified Customer

Report | Print

Fast courteous service. Service rep Mike was informative and and provided service that was needed.. Service rep Mike was informative and and provided service that was needed.. More

by gene.conyers Verified Customer Verified Customer

Report | Print

I am always pleased when I bring my vehicles to James Wood for service. They are prompt, efficient, and very accommodating. Wood for service. They are prompt, efficient, and very accommodating. More

by STEVE.CORNWELL Verified Customer Verified Customer

Report | Print