Mike Byerly | Page 5

Bad experience at first but owner helped with a resolution I previously had problems with their shop, where no one took care of my car even after visiting three times (though it should have been covered by war I previously had problems with their shop, where no one took care of my car even after visiting three times (though it should have been covered by warranty), so I ended up paying a third party to diagnose my transmission issues then towing my car to another Kia shop. However, Mike Byerly did follow up with me after I submitted a complain through the BBB, and he helped resolve my case by meeting me over half way. Mike is truly setting a respectable name for the dealership and leading the rest of his employees with his high standards and exemplary customer service. Thank you! More

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Horrible service! On 5/19 (two months ago) I purchased a used vehicle from Peak Kia in Littleton that had transmission problems the day we drove it home, we returned it On 5/19 (two months ago) I purchased a used vehicle from Peak Kia in Littleton that had transmission problems the day we drove it home, we returned it to their lot in under 24 hours from purchasing. We now know we purchased a lemon which has currently been in their shop for weeks because their service department is a joke and can't even call us to tell us what is going on when we ask. On June 24th they offered a replacement vehicle in which we explicitly stated we cannot spend any more money, they agreed and we went to their dealership where they pulled a vehicle up just for us before we got there that was listed on their website for $801 more. Then they wanted to go home so sent us out the door with the vehicle to finish the paperwork the next day. I get a call the next morning asking for an additional  $1,750 down on top of what we already paid, and that the vehicle that was presented to us with the understanding we cannot pay more went from $8,800 on their website somehow to $10,500 (we only paid $7,999 for the first vehicle plus warranty taxes etc came to a $11,000 auto loan). We went around for hours before they retracted their offer to get us into a different vehicle and I told them they just need to uphold their $2,500 "prime" warranty and fix the one we originally purchased in a timely matter. I was then told that they cannot promise the vehicle at any time. Since then they have insisted that they replaced the transmission 4 times originally then retracted to 3 times, told me the last one they were putting in it was brand new which then they again retracted and said the next one they put in it will be brand new. They are apparently are not equipped to properly fix the vehicle and they keep lying and retracting statements and giving me the run around. I have now made my first payment on the vehicle and the temporary tag will expire soon and I haven't driven the vehicle 20 miles. They cannot even produce a service record for any repairs they have "done". Follow up 7/20, i still have not gotten a call from anyone at Peak Kia though they want to save face so they listed this response to the public. I just want to reiterate how many times a supposed faulty transmission may be the problem, when you've supposedly replaced the transmission 4 times, that sounds more to me like a faulty technician. I have requested on a previous call to use a different technician but they did not agree to that. They're utilizing the warranty i purchased from them to fix the vehicle so also don't believe for a second that it is "free to me" because that warranty cost me $2,500 (which at this point I'm grateful i dont need to pay for 4 transmissions) but on the other hand the warranty works as insurance completely covers the dealership from having to pay for the transmissions they keep replacing incorrectly. They have nothing to go above and beyond to help a customer in need. Do not purchase a vehicle from Peak Kia, and don't trust a word they say. More

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Way to go Peak Kia Very happy with my new SUV. My needs were meet, budget respected, red carpet treatment, excellent waiting area, met managers and a tour of the huge lo Very happy with my new SUV. My needs were meet, budget respected, red carpet treatment, excellent waiting area, met managers and a tour of the huge lot with extensive inventory. Special thank you to Nick, Kristy, Dan, Sean, Cory and Mike for the excellent service and first class treatment. I will never look anywhere else to purchase a vehicle. Strongly recommend if you want up front, great deals and excellent customer service. Peak Kia really cares and it shows More

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Great Service My car was totaled in an accident and I wanted to lease a new car. Paul was so knowledgeable about the car I chose and very flexible to meet the budg My car was totaled in an accident and I wanted to lease a new car. Paul was so knowledgeable about the car I chose and very flexible to meet the budget and timeline I needed. He couldn't have made the leasing simpler. Corey was also great to get through the financing documents very quickly. I also met Mike and he was so welcoming and willing to earn our business. Glad to be part of the Kia family! More

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My New Car Experiance @ Peak Kia The Peak Kia Sales team with its service and professionalism were just Awesome. I was most impressed with Their Integrity and How They made sure m The Peak Kia Sales team with its service and professionalism were just Awesome. I was most impressed with Their Integrity and How They made sure my deal & Price was the best one out there , I'd specifically like to mention Paul O"Farrell & GM Mike Byerly. Paul was there to make sure the delivery of my car & Paperwork went very Smooth. I will Highly recommend This Dealership to friend 's and Family Dave More

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Amazing experience I bought a 2015 Kia Soul from Peak Kia on 06/02/2015, and I’m still smiling about the experience. Hands down, it was the most pleasant car-buying expe I bought a 2015 Kia Soul from Peak Kia on 06/02/2015, and I’m still smiling about the experience. Hands down, it was the most pleasant car-buying experience I’ve ever had. My sales person, Sophie, was amazing and she explained all of the features to me in a very clear way. She also went above and beyond to ensure I was satisfied with my purchase. There were no high-pressure sales tactics to get me into a different, more expensive vehicle or gimmicks regarding the purchase price – she instead provided me with the opportunity to make the best decision I could make for myself. I love my new car and I highly recommend Peak Kia to anyone looking for a quality new or used car. More

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Great service great deals Simon Castaneda helped us find all the answers we were looking for and got us in a car with a great deal! Thank you again! Simon Castaneda helped us find all the answers we were looking for and got us in a car with a great deal! Thank you again! More

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Outstanding Experience We couldn't be happier with Peak Kia, and our salesperson Grant Harrell. Our company, Denver Concierge, looked at every brand and talked to lots of de We couldn't be happier with Peak Kia, and our salesperson Grant Harrell. Our company, Denver Concierge, looked at every brand and talked to lots of dealers in and around Denver in deciding who to give our business to. We found Peak to have not only the best, most aggressive deal, but they are also very professional and have excellent follow up. I would highly recommend them to anyone looking for a great car buying experience. The entire staff has bent over backwards to take care of us, and they have done everything they promised they would. Highly recommend! More

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Purchase of Sorento When we were looking to purchase a new vehicle did quite a bit of reading on brands available. One that caught my eye was the Kia Sorento. Had never When we were looking to purchase a new vehicle did quite a bit of reading on brands available. One that caught my eye was the Kia Sorento. Had never driven nor had I ridden in one so my visit to test drive it at Peak Kia was a first. I was greeted right away by Enrique upon my arrival. He was excellent in showing me what was available and the advantages of each. I took a test drive with him and he pointed out all the positives. I was very impressed with the handling and the smooth and quietness of the vehicle. I arranged an extended test drive so my wife would be present and also to take it into the mountains to make sure it had the horsepower to handle. It passed all the tests. Of the all the vehicles we tested this still made top of our list. Peak was willing to work with me on price and my trade. I found the staff personnel I visited and worked with to be excellent. Vehicle has not disappointed me. Keep discovering even more reasons I am glad I made the move to the Sorento. More

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I have never thought car buying would be so easy. mike byerly, paul, and cory made sure that I got the best price available for my car.with today's new technology I never thought that I would learn everyt byerly, paul, and cory made sure that I got the best price available for my car.with today's new technology I never thought that I would learn everything the car came with but Paul made it so easy to learn and explained everything thoroughly. Everything that we had bought including gap insurance we had never heard of Corey did a great job explaining what everything was and let us make our decision it was not pushy at all. I would definitely recommend Peak kia Littleton to any of my friends and family. I definitely am never going to go anywhere else to purchase a car in the future. Best car buying experience ever, Peak Kia littleton is amazing. I love my 2014 kia forte!!!! More

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