Mike Capasse | Page 54

They are very prompt, they deliver when they say they do, all the staff is very pleasant all the staff is very pleasant More

by Susiek2965 Verified Customer Verified Customer

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Had a pleasant experience for my oil change and tire rotation. Didn't know I was getting my engine air filter changed, but it was due and was included with my oil change, so that was a big plus! Also, rotation. Didn't know I was getting my engine air filter changed, but it was due and was included with my oil change, so that was a big plus! Also, asked to check my cabin air filter and turns out I needed that too. They sent for the filter, replaced it and I was on my way. Great job! Thank you! More

by scarpinatie Verified Customer Verified Customer

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Always polite, easy to work with, do the work that is requested to do and is our go to Chevy/GMC dealer every time. requested to do and is our go to Chevy/GMC dealer every time. More

by KLOUGHEED Verified Customer Verified Customer

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We always get the best Customer service here. On my last appointment as i was leaving they noticed a problem called me back in and fixed it at no additional cost to me. I never had that kind of s On my last appointment as i was leaving they noticed a problem called me back in and fixed it at no additional cost to me. I never had that kind of service anywhere else. Thank You for all you do. We are Loyal Customers till the end. More

by AlMyers1968 Verified Customer Verified Customer

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Had a very poor experience at Sawyers Service Department. Brought the car in for an inspection and then they called and said I needed new wipers. Which is fine I had them replace them. Then they called bac Brought the car in for an inspection and then they called and said I needed new wipers. Which is fine I had them replace them. Then they called back and said I needed new tires. So to get the car inspected I said to have them replace them. I also had mentioned that there is a slight coolant leak and if they came across a cause to please let me know. Well they advised that it needed a new water pump which was covered under a warranty. They said they could replace it. So fast forward a week and we needed something out of the car and it’s just sitting in the parking lot with nothing done. Then goes another week and a phone call to them every other day trying to get our vehicle back. Then comes the day that the car is done. We went there looking to pay $21 for an inspection and left with a $850 bill. We paid, and the car needed things so we got it done. Then comes the day after we picked it up and received a phone call saying we owe them more money, $120 to be exact. They said they replaced the thermostat and the warranty won’t cover it. They never once told us they were replacing the thermostat or even looking at it. They said it was melted but never showed us the part. We then called advanced auto in Catskill to see how much we could buy the part for which was $80. We called and complained and they just didnt care. The best they could do is give us the part for $84 instead of $120. This was not something that was approved by us. However, we paid it. I’m very disappointed in how all of this was handled. We have bought two vehicles from them and had a bunch of service done from them and to treat a loyal customer this was was shocking. More

by KMART9495 Verified Customer Verified Customer

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Very knowledgeable, professional, accommodating and polite. I’m very happy with the service at this dealership. polite. I’m very happy with the service at this dealership. More

by pffmtn7 Verified Customer Verified Customer

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I am very satisfied with Sawyer Chevrolet. The service staff are courteous and professional and they answered all my questions. The service staff are courteous and professional and they answered all my questions. More

by gmeier52 Verified Customer Verified Customer

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Always fast friendly easy experience . They go extra mile and work around our crazy work schedules to are vehicles serviced . Highly recommend them for all vehicle needs . They go extra mile and work around our crazy work schedules to are vehicles serviced . Highly recommend them for all vehicle needs . More

by benningerjr Verified Customer Verified Customer

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Quick and professional service. Clean, comfortable waiting area. I love the video sent to confirm work. Clean, comfortable waiting area. I love the video sent to confirm work. More

by robkrasney Verified Customer Verified Customer

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The girl that checked me in I think her name was Brianna she’s did an excellent job you also had two other people working on the desk and they were doing an excellent job also. The passenger side indicato she’s did an excellent job you also had two other people working on the desk and they were doing an excellent job also. The passenger side indicator bulb was out and she informed me that it was ovwr $100 to have it replaced and That was even using my own lightbulb. Now this is not your fault but it’s definitely Chevys fault for making a lightbulb so hard to be changed in the first place. Dave and the service department does a great job so I really do appreciate you guys and I will buy another vehicle off you soon. Martin J Cahill More

by mcahill263 Verified Customer Verified Customer

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