Mike Carson | Page 5

Be Wary Please be very careful when inquiring about purchasing from this dealership. If you are a person or family that doesn’t have the outright means or fun Please be very careful when inquiring about purchasing from this dealership. If you are a person or family that doesn’t have the outright means or funds to purchase or fix your newish vehicle, they will be less willing to work with you. I was sold and extremely sub-par vehicle that has numerous problems. All of which could not be detected unless owning the vehicle, driving it, and getting to know your new car. One of the windows leaks, the speedometer isn’t calibrated, the gas gauge isn’t calibrated, and they kept studded tires on the vehicle and took the studs out, so there was zero traction (I take the blame for not noticing the tires) but really? That’s shady leaving tires like that on the vehicle. The ride was awful. Something that was definitely not noticeable taking a test drive around the block. The vehicle shakes so bad my wife has to hold my baby still while driving. That’s why we bought the vehicle, for something safe for our growing family. I called the dealership several times in regards to the issues I was having. I called and talk to Jessica the internet rep explaining my situation, in which she told me to come in and they could definitely help me out. So myself, my wife, newborn daughter and three year old son, drove about an hour and half only to meet with salesman David Orr, and receive absolutely no help at all. He told us that there was “no manager there,” to get advice from. He said he would call us back and let us know what he finds out. He never called back. I then called and called and spoke with a second salesman, Patrick. He seemed more cordial and friendly. He also said he would call me back in 45 minutes after he talked to a manager about my situation. I thought I was actually going to receive help. He never called back. Several days later I called back and asked for Patrick. He said it just got busy and forgot. Ok, I gave him the benefit of the doubt. He said that he would leave and urgent message with David, and that he would get back to me ASAP. More days passed, and no phone call. I called back and spoke with David. Not only had he not received the message from Patrick, he came across with the attitude of why I was calling again as if, sorry nothing we can do for you unless you have a big chunk of money. So I then called there service center down the road to see if my warranty that I am paying for, covered anything wrong, or possibly wrong with my vehicle. I called and told them my issues and asked if any of that might possibly be covered. He said he couldn’t tell me because he was busy. I made it clear that I lived somewhat far and that I didn’t have the time to just stop in and see if anything was wrong. I just got done reading off a laundry list of things that were wrong! So I am stuck wasting my money for this beater of a vehicle trying to figure out what to do with it. Yes, it may be an isolated incident. But PLEASE, be very cautious when even thinking about purchasing a vehicle from this, “top rated” dealership. Since first inquiring about any help with my situation, I have received little to no help. I was attempting to remain in touch with the sales manager James, as well as talking to the owner Mike for roughly 20 minutes one evening about my situation. I was starting to feel like I was going to receive some actual help! Not at all. Both Mike and James became almost impossible to keep in-touch with. I would never get called back, the owner forgot about me completely. It was exhausting. Finally I got an answer. I was told by James on the phone to take whatever money I have and fix what was wrong with the truck until our monetary situation was better. What it came down to, like I stated earlier, was needing a large sum of money in order to get into a new car. Pretty much we are tired of dealing with you, and fix your problem yourself. You'd think that they would at least offer to fix all the things wrong with my vehicle, or refund me my bogus, joke of a supplemental warranty that I was paying way too much money for. But of course, they don't want to lose money, so I was offered none of those. More

Helpful 5

Report | Print

This car purchasing experience was the best I have ever had . Your staff was knowledgeable, and worked diligently to get me the car that I wanted, in a way that I could manage, with the best interest rate possi . Your staff was knowledgeable, and worked diligently to get me the car that I wanted, in a way that I could manage, with the best interest rate possible. Everything about the car I purchased was explained to me before I left, the car was detailed, and filled with gas before we pulled off the lot. We were given information for contacting the dealership in case of questions or problems, as well as had our first maintenance appointment scheduled. All in all, Carson Cars was the least painful experience I have ever had purchasing a car, taking less than 3 hours from start to finish, and now I have a car I can count on to transport my family on a daily basis. Thank you to Mike Carson and your highly trained team members, especially kudos to Sales Manager Cale Urbick for taking care of my recent maintenance on my SUV!! It runs like a champ now because of Mike Carson, Mr. Urbick and team THANK YOU!!! More

Helpful 1

Report | Print

SOO Excited! I am so excited about my 2009 Hyundai Sonata! I still cant believe its mine. Mike thank you for helping me start building my credit and taking a chan I am so excited about my 2009 Hyundai Sonata! I still cant believe its mine. Mike thank you for helping me start building my credit and taking a chance with me. I am so grateful to you and your staff, I am still in shock. I will refer anyone I know that is looking for a car to you- Thanks again J~ More

Helpful 0

Report | Print

HORRIBLE HORRIBLE HORRIBLE PLACE!!!!!! just bought a minivan from them 4 monhs ago, started having issues less then 2 weeks after we bought it, i have gone in to the dealership at least twice a week to minivan from them 4 monhs ago, started having issues less then 2 weeks after we bought it, i have gone in to the dealership at least twice a week to get the issue resolved, long story short, 4 short months later the van is no longer running. The manager sam is extremely rude and obnoxios, the owner mike, wasnt helpful at all and just continued to say they would only fix it if we payed for it. Needless to say we have consulted with my parents attorney and have a meeting tomarow at 11 am to figure out how to take them to court. wish me luck. More

Helpful 2

Report | Print

I BOUGHT A USED 200 F-150. PAID 6,000 TOTAL WITH WARRANTY. GREAT LOOKING TRUCK. JUDD WAS MY SALESMAN AND WAS A NICE GUY. HE RECOMENDED I BUY THE EXTENDED WARANTY FOR 1500.00. I DID. WHEN I WAS LEAVI WARRANTY. GREAT LOOKING TRUCK. JUDD WAS MY SALESMAN AND WAS A NICE GUY. HE RECOMENDED I BUY THE EXTENDED WARANTY FOR 1500.00. I DID. WHEN I WAS LEAVING THE LOT JUDD EXPLAINED THAT THERE WAS A PROBLEM WITH THE HEATER AND THEY WANTED ME TO MAKE AN APPOINTMENT AT THE CARSON CARS REPAEIR SHOP TO FIX IT. TURNS OUT THE ENTIRE COOLING SYSTEM WAS REPLACED RADIATOR, WATER PUMP AND ALL THE HOSES. I WAS VERY NERVOUS TO HEAR THIS AS I HAVE HAD ISSUES WITH PAST CARS AND THIS PROBLEM LEADS TO HEAD GASKET ISSUES. NOW I WAS TOLD THAT MY EXTENDED WARRANTY WOULD COVER MECHANICAL ISSUES. CARSON REPLACED ALL THIS AT NO COST TO ME AS THEY SAID IT WAS A ISSUE THEY NEEDED TO TAKE CARE OF. WITHIN 2 DAYS THE TRUCK WAS LEAKING. I CALLED THE SHOP AND WAS ASSURED IT WAS ONLY CONDENSATION. FEW WEEKS LATER YOU GUESSED IT ENGINE LIGHT COMES ON AND TRUCK RUNS BADLY SO I HAD IT TOWED TO CARSON AND IM TOLD 5 DAYS LATER THAT ITS HEAD GASKETS AFTER A FOULED CYLINDER. NOW IM TOLD MY 1500 DOLLAR EXTENDED WARRANTY DOES NOT COVER HEAD GASKETS. MIKE CARSON IS WORKING TO GET THE WARRANTY COMPANY TO FIX MY TRUCK. I DUNNO WHAT TO THINK OR FEEL. I DONT HAVE 2,000 TO REPAIR A TRUCK IVE HAD LESS THAN 2 MONTHS. I WILL WAIT AND SEE HOW THIS GOES BEFORE I SAY YAY OR NAY TO CARSON. JUST BE CAREFUL WHEN YOU ARE OFFERED A EXTENDED WARRANTY. I WAS ASSURED A HEAD GASKET WOULD BE COVERED. I HAD A HEAD GASKET ISSUE ON A PREVIOUS FORD VEHICLE AND THE EXTENDED WARRANTY COVERED IT SO I DUNNO. IF MIKE CARSON DOES THE RIGHT THING FOR ME I WILL UPDATE THIS REVIEW. More

Helpful 0

Report | Print

I initially had a problem with the sale of the car itself, and it is now being repaired and my negative experience has been turned into a much better experience, thank you. itself, and it is now being repaired and my negative experience has been turned into a much better experience, thank you. More

Helpful 0

Report | Print

Purchased a car paid $37.50 for the title & lic and they issued me one with their name when I took it to DMV they said it will cost $31.00 however I had alredy paid for this to Carson Cars, they overch they issued me one with their name when I took it to DMV they said it will cost $31.00 however I had alredy paid for this to Carson Cars, they overcharged me for the title, and they issued it to themselves . They need to make this good to me this is lousy work. More

Helpful 1

Report | Print