Mike Castori | Page 12

Wait was not as long as I thought it would be. Everyone was nice and polite. Everyone was nice and polite. More

by John Verified Customer Verified Customer

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Mike C is very efficient, communication is key as truck is getting service repairs. He explains in detail and very respectful is getting service repairs. He explains in detail and very respectful More

by dgjmora717 Verified Customer Verified Customer

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Good fast service, I think the furniture in the waiting area could be replaced otherwise everything was very good area could be replaced otherwise everything was very good More

by tomathiersmann2014 Verified Customer Verified Customer

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Service center was helpful and quick. They are communicative and meet set expectations. Two words They are communicative and meet set expectations. Two words More

by ahs365 Verified Customer Verified Customer

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I brought my Challenger here for a warranty camshaft replacement, and the experience was a nightmare. • They lifted my car incorrectly, bending the frame underneath and damaging the rocker panel replacement, and the experience was a nightmare. • They lifted my car incorrectly, bending the frame underneath and damaging the rocker panel along with it • I was without a car for almost a month while they dragged their feet, claiming Stellantis hadn’t approved the work. During that time, I wasn’t given a loaner and was told I had to pay $50/day for rentals. • When the warranty was finally approved, I was told parts were “on back order” with no ETA… yet they showed up the very next day. • After all that waiting, the warranty only covered a 4-day rental, and the car was repaired the day after approval • My battery was drained from sitting and they even tried to sell me a new one. • To top it off, they ran my car through an automatic wash without permission, scratching and damaging the paint. What makes this worse is that I bought this vehicle as a Certified Pre-Owned from this same dealership. I expected professional care, but instead I was left with frame damage, extra costs, and weeks without my car. If you care about your car, avoid this dealership. More

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Needs better customer service. Took 2 weeks of me calling to even find out through information I needed even after leaving voicemails. Doesn't work with you on warranty or parts th Took 2 weeks of me calling to even find out through information I needed even after leaving voicemails. Doesn't work with you on warranty or parts that they put on even though it's still covered under a warranty they would rather you pay out of pocket. More

by d_willis1213 Verified Customer Verified Customer

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Mike is always courteous, prompt with returning our vehicles, and makes scheduling work efficient for my schedule vehicles, and makes scheduling work efficient for my schedule More

by LisaA Verified Customer Verified Customer

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Cape Coral Dodge dealership was an amazing experience. Even when my insurance company made the situation so hard my service advisor Michael did an excellent job and tried to work how to deal with the insu Even when my insurance company made the situation so hard my service advisor Michael did an excellent job and tried to work how to deal with the insurance company. It was not his fault that the insurance company was a complete disgrace of a company and refused to work with Cape Coral Dodge. I appreciate all the effort that he put into providing me excellent service if anybody asks me about Cape Coral dealership I will tell them they are foolish not to buy a car from them. They’re an excellent company to work with. More

by devostpanda Verified Customer Verified Customer

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They have great service and very friendly staff. I would always recommend going there for your Auto needs. I would always recommend going there for your Auto needs. More

by anita.helbig Verified Customer Verified Customer

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Dealer has been awesome they get the trucks in as soon as possible and do good work possible and do good work More

by Gabe Verified Customer Verified Customer

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