Mike Castori | Page 11

Mike Castori is AWESOME! He is very Professional and I only take my truck to Cape Coral Ram for service because of him. He is very Professional and I only take my truck to Cape Coral Ram for service because of him. More

by Bull Verified Customer Verified Customer

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Sent my car for a basic oil change and wheel rotation and to check the electrical connections due to jerk like movement with gear changes. Well received my car back with an oil leak the next morning. Took it to check the electrical connections due to jerk like movement with gear changes. Well received my car back with an oil leak the next morning. Took it back and they said it was nothing just “normal residuals” that could have overflown. Then received my car back with the glove compartment box broken. Called then and spoke with Mike in the service end and receive disrespectful verbal treatment over the phone and accusations suggesting that I broke the glove compartment. Terrible customer service. I bought my jeep from a dealership and they price in giving the best care but this was def not it. I’m still waiting for them to call me back to figure out what needs to be done about the glove box. I’m very dissatisfied with the service there and this situation and no one is taking steps to correct it. I will be taking my cars elsewhere and buying future cars from a different dealership not them. They need to treat people with respect if they want good reviews and not break people’s cars and then pretend nothing ever happened. Would not recommend and would ask them to reconsider Mike as a person that deals with customers. He is not appropriate as he mistreats customers over the phone. If I could leave zero stars I would. I hope my review helps someone avoid a headache and future damage to their property by this dealership. More

by mhuaring Verified Customer Verified Customer

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MIKE WAS THE BEST I EVER HAD IN CAR SERVICE SUCH A NICE MAN WOW MAN WOW More

by lingrandb1947 Verified Customer Verified Customer

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We worked with Mike Castori who was terrific. Was kind of shocked at the remaining staff's lack of customer service. When we pulled up to the service area, we weren't approached for a good 5 minu Was kind of shocked at the remaining staff's lack of customer service. When we pulled up to the service area, we weren't approached for a good 5 minutes. I went up the guy at the podium who was very rude and told me to go inside, he couldn't help me. When I did, no one was at the desk- it was lunch time. I asked 2 other employees who shrugged their shoulders and walked away. Thankfully, Mike happened to walk by at that moment and helped us out. More

by jenna9 Verified Customer Verified Customer

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Service mgr Mike castori was great and quick, got me in and and washed the car!! and and washed the car!! More

by chriskerry2005 Verified Customer Verified Customer

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The service rep Mike castori was great he got me in and out very quickly out very quickly More

by chriskerry2005 Verified Customer Verified Customer

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Freddy was the best! Super fast and efficient. Couldn’t have asked for a better experience! Super fast and efficient. Couldn’t have asked for a better experience! More

by radri2005 Verified Customer Verified Customer

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Waited too long to be greeted and assist also took then almost 2 hours for oil change service almost 2 hours for oil change service More

by vjortega Verified Customer Verified Customer

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Wait was not as long as I thought it would be. Everyone was nice and polite. Everyone was nice and polite. More

by John Verified Customer Verified Customer

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Mike C is very efficient, communication is key as truck is getting service repairs. He explains in detail and very respectful is getting service repairs. He explains in detail and very respectful More

by dgjmora717 Verified Customer Verified Customer

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