Mike Castori

Initial meeting with original service rep was ok but after Bishoy greeted me when I dropped off the truck I realized they did not input any detail into my appointment or what I was coming in for so need after Bishoy greeted me when I dropped off the truck I realized they did not input any detail into my appointment or what I was coming in for so needed to re-explain with Bishoy.. Let me tell you Bishoy is GREAT! Friendly, knowledgeable and gave me faith I was in good hands.. from there everything was smooth and a very pleasant experience More

by Swillingham617 Verified Customer Verified Customer

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I dealt mostly with Mike Castori in the service department. He was very helpful, especially when dealing with my extended warranty company. They were very apprehensive to cover the total repair (sh department. He was very helpful, especially when dealing with my extended warranty company. They were very apprehensive to cover the total repair (shocker🙄), but he did his best to keep them working and get things done. Overall, I'm very happy with my experience here. Thanks, Mike! More

by Dave Verified Customer Verified Customer

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Unhappy with the duration, quality and cost of the service! Communication needs improvement as well. service! Communication needs improvement as well. More

by Davy Hendriks Verified Customer Verified Customer

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The service is always superior Mike. The service representative is always welcoming and goes above and beyond to make sure my needs are taken care of. The service representative is always welcoming and goes above and beyond to make sure my needs are taken care of. More

by jrsarles13 Verified Customer Verified Customer

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Employees were very dismissive and rude and nobody offered help and walked by without offering help offered help and walked by without offering help More

by bionickid622 Verified Customer Verified Customer

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Mike C my service advisor was amazing he welcomed me as I was a new customer to Jeep cape coral and he answered all my questions made me feel comfortable like family. Kept me informed and he told me about my was a new customer to Jeep cape coral and he answered all my questions made me feel comfortable like family. Kept me informed and he told me about my next upcoming service. Mike is the reason I will make cape coral jeep my jeeps service dealer More

by ampotito27 Verified Customer Verified Customer

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I had to have my car towed in for service on an immobilizer I had repaired 3 months ago. Didn't hear anything from anyone. Bishoi was out of town? Didn't re assign me another service rep. The servi immobilizer I had repaired 3 months ago. Didn't hear anything from anyone. Bishoi was out of town? Didn't re assign me another service rep. The service manager would not call me back after multiple messages I left on his phone my vehicle was there for 7 days. Completely unprofessional behavior from everyone I came into contact with. Unacceptable service. Completely unsatisfied. Completely unprofessional. Terrible service department. I would give 0 stars if I could. More

by travisgtaylor9982 Verified Customer Verified Customer

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Brought 2014 Jeep Grand Cherokee. Summit in on a Friday with an appointment to look at why I don't have air condtioning on driver's side but have it on passenger side. I had to wait o Summit in on a Friday with an appointment to look at why I don't have air condtioning on driver's side but have it on passenger side. I had to wait one week to get an appointment. They did not look at it till following Tuesday. The only reason i found out is because i had to drive from Englewood back to dealership to talk to my service writer because no one would answer the phone. Worst dealership i have ever been at. No one answers the phone. A phone service answers then takes a message or puts you on hold or transfer you through to service writer who never answers the phone. You never get to your service writer or even the service manager ti call you back. More

by dbenish13 Verified Customer Verified Customer

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Had a problem that turned out small and they took good care of me and I'm very happy care of me and I'm very happy More

by beash2727 Verified Customer Verified Customer

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Had a problem with a mirror, Mike got me in,fixed it, and back out in less time than I was quoted! Can’t be happier! back out in less time than I was quoted! Can’t be happier! More

by rjcaile Verified Customer Verified Customer

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