Mike Cates

I have purchased many NEW FORDs in my lifetime. Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being detailed. and no gas, and no temp tag. I waited over 45 minutes for my car. I had driven 90 minutes to get there.... so the walk around explanation was non-existent. The 2 yr FORD maintenance warranty that the sales associate, and finance person promised was not even valid for this model. They had to comp me that warranty because sales and finance did not know the details. I sent a detailed email of issues to Mike Thornton, General Manager soon after my poor delivery, and he has never returned my communication. I have never heard back from the sales associate, Mike Cates. It has been over two weeks now...There is ZERO follow-up from Mtn. View Ford. I would NOT RECOMMEND purchasing a car from them. Find another FORD dealer that wants to earn and keep your business. More

by TIM.PANGONAS Verified Customer Verified Customer

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Could not ask for a better sales person. He did everything to get the deal done He did everything to get the deal done More

by SFRADY74 Verified Customer Verified Customer

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The sales man was great could not ask for better did everything to get the deal done everything to get the deal done More

by SFRADY74 Verified Customer Verified Customer

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Sales man was great. Answered all my questions. Would recommend him in the future. Great experience Answered all my questions. Would recommend him in the future. Great experience More

by NOAHALDRICH33 Verified Customer Verified Customer

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I'm sorry I do not remember anyone named Jamie Park and as far as the dealership they took care of everything that they said they would when I bought the vehicle as far as the dealership they took care of everything that they said they would when I bought the vehicle More

by STREETGLIDEVAN Verified Customer Verified Customer

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Fast, friendly personal service, made the buying experience as painless as possible. Very positive vibes all around…. experience as painless as possible. Very positive vibes all around…. More

by KEITHMDOBSON Verified Customer Verified Customer

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Johnny & Mtn View Ford both Were great! Both were honest & trust worthy Next time i trade vehicles i will go to Mtn View Ford! Both were honest & trust worthy Next time i trade vehicles i will go to Mtn View Ford! More

by JAC3806 Verified Customer Verified Customer

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Excellent service and communication when working on vehicle. Awesome customer support and care the whole process. vehicle. Awesome customer support and care the whole process. More

by CHARITY_COTTINGHAM Verified Customer Verified Customer

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Each individual was very helpful in the selection of a vehicle. They all made sure everything was taken care of and explained thoroughly. vehicle. They all made sure everything was taken care of and explained thoroughly. More

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Drive almost 2 hours. Kind of rough start but Brandon stepped in/up and got deal done. Only real issue had after deal, long story short, paperwork got misplaced and had t Kind of rough start but Brandon stepped in/up and got deal done. Only real issue had after deal, long story short, paperwork got misplaced and had to wait quite a while to get into finance. Once issue realized, lots of apologies and everything went smoothly and even dealing with finance personnel was a good experience. Felt like my “needs” were considered and not what they could just sell me. More

by Looking Verified Customer Verified Customer

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