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Mike Cescato
Mike Cescato at INFINITI Of Orland Park

Mike Cescato

Service Advisor

INFINITI Of Orland Park

8751 W 159th St
Orland Park, IL 60462

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4.9
95 Reviews
4.9

95 Reviews

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95 Reviews of Mike Cescato

June 08, 2025

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Employee Rating

Very friendly, time accommodation is great facilities top of the line. Mike was excellent service More

by KHMOPPINS
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Recommend Dealer
Yes
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Jun 09, 2025

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're glad to hear Mike provided excellent service and that you appreciated our friendly team, flexible scheduling, and top-notch facilities. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

June 06, 2025

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This visit was ok. I left there pissed off because I felt helpless, its ok More

by GENYAHARLEY44
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 06, 2025

INFINITI Of Orland Park responded

Thank you for sharing your feedback. We're truly sorry to hear that your visit left you feeling frustrated —that’s never the experience we want for our customers. We’d appreciate the opportunity to learn more about what happened so we can address your concerns and make things right. Please feel free to reach out to us directly—we're here to help. Brian Coster, Service Manager 708-403-4700. Best Wishes, INFINITI Of Orland Park

June 02, 2025

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Employee Rating

Basic service, Does not feel like a luxury brand. Service agents are robotic and are not trying to help you. Extra service charge for credit card is not luxury. More

by CHASITIEL
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Recommend Dealer
No
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Jun 05, 2025

INFINITI Of Orland Park responded

Thank you for your honest feedback. We're sorry to hear that your experience did not meet your expectations. Providing a luxury-level experience is very important to us, and we regret that we fell short. Your comments about our service agents and the credit card fee have been noted and will be shared with our management team for review. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

May 20, 2025

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As ALWAYS the service is the best in the industry, and the advisors are topshelf. More

by docreeves QX30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LaToya Tenton , Austin Copley

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May 20, 2025

INFINITI Of Orland Park responded

Thank you for the kind words! We're thrilled to hear our service and advisors continue to exceed your expectations. We truly appreciate your loyalty! Best Wishes, INFINITI Of Orland Park

May 19, 2025

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My visit at the dealership was great they did all my service in under an hour and even washed my car. More

by Sal Pino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerrie Garrison, Christine Griswold, LaToya Tenton

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May 20, 2025

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re happy to hear your service was quick and that you appreciated the car wash. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

May 14, 2025

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The Service Department is really good! I had my vehicle in for an oil change and they do the overall inspection to notify me of anything else that is needed to keep my 2021 QX80 running i More

by marymachart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold, LaToya Tenton

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May 20, 2025

INFINITI Of Orland Park responded

Thank you for the great review! We're glad to hear our service team is helping keep your QX80 in top shape. Christine and Mike will be thrilled to know they made a positive impact. We appreciate your trust and look forward to your next visit! Best Wishes, INFINITI Of Orland Park

May 13, 2025

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This is the only place I will purchase a car from love the staff so friendly great place More

by WEBBTRUCK22
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Recommend Dealer
Yes
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May 20, 2025

INFINITI Of Orland Park responded

Thank you so much for the wonderful feedback! We're honored to be your go-to place for purchasing a car. It means a lot to know you love our friendly staff and the overall experience. We truly appreciate your loyalty and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

May 07, 2025

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Employee Rating

Latoya was amazing in up front with you about what’s going on with your vehicle More

by CALISARAGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerrie Garrison, Christine Griswold, LaToya Tenton

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May 08, 2025

INFINITI Of Orland Park responded

Calisaraggs, on behalf of LaToya and our team, we sincerely thank you for your review, feedback and business! Kind regards, INFINITI of Orland Park

May 02, 2025

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I’ve had my Infiniti for 6 yrs, and I have had nothing but a positive experience with this dealership! Kerrie was a pleasure to work with and stayed on top of getting my car serviced. Also placed me in More

by TAMIMASTIN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerrie Garrison

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May 06, 2025

INFINITI Of Orland Park responded

TAMIMASTIN, thank you so much for your positive feedback and loyal support! We're happy to hear Kerrie took care of you and you received great service. Kind regards, INFINITI of Orland Park

April 30, 2025

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Employee Rating

Service at Infiniti of Orland Park is always a pleasant experience. Michael Cescato is helpful and informative during the maintenance visit. More

by Bev
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 01, 2025

INFINITI Of Orland Park responded

Bev, thank you so much for your wonderful feedback. We are happy you always have a pleasant experience and thank you for your loyal support. Michael is certainly a fan favorite and we're glad to hear he was helpful to you. Kind regards, INFINITI of Orland Park

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