Mike Cescato
Mike Cescato at INFINITI Of Orland Park

Mike Cescato | Page 16

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

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4.8
161 Reviews
4.8

161 Reviews

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161 Reviews of Mike Cescato

August 06, 2024

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Employee Rating

Seemless Check In / Out, knowledgable Staff with nice personal touch. Coffee was very good too - rare find... More

by RKRUCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you had a seamless check-in and check-out experience and that our knowledgeable staff provided a nice personal touch. We’re glad you enjoyed the coffee too—finding good coffee is definitely a rare treat! We appreciate your kind words and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

August 04, 2024

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Employee Rating

Very helpful and understanding of my situation. They kept me up to day with anything going on in current time on my car More

by CMBOWD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that our team was helpful and understanding of your situation. Keeping you informed in real-time about your car’s status is a priority for us, and we’re pleased that it made a difference in your experience. If you need anything else, we’re here to help. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

August 04, 2024

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Employee Rating

Excellent Service. Clean waiting room. Mike, my technician, is the best. I love the email updates More

by SANDRAGASTONCOX52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re thrilled to hear that you received excellent service and enjoyed our clean waiting room. It’s wonderful to know that Mike, your technician, provided top-notch care, and that you appreciated the email updates. We’re committed to keeping you informed and comfortable during your visit. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

August 04, 2024

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Employee Rating

Brought my vehicle here due to whining noise when accelerating. The mechanic was able to pinpoint the issue from the test drive. I would recommend anyone and everyone with an Infiniti to bring their More

by Sal Pino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, Mimi Nofal, LaToya Tenton, Chuck and Saul (mechanics) 10/10

Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your fantastic review! We’re delighted to hear that our mechanic was able to accurately diagnose the whining noise issue during the test drive. We truly appreciate your high recommendation and are thrilled to have earned a 10/10 from you. Your satisfaction is our top priority, and we look forward to providing excellent service for you and anyone you refer in the future. Thanks again for choosing us! Best Wishes, INFINITI Of Orland Park

August 01, 2024

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Employee Rating

The service was great being my first time visiting. I was pleased that I was able to schedule an appointment and get right in and address the concerns I had. More

by CHERYLWASHINGTON46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear that your first visit was a great experience and that we could address your concerns promptly. We’re pleased that the appointment scheduling worked smoothly for you. We look forward to serving you again and ensuring your future visits are just as positive. Thanks for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

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Employee Rating

I was pleased overall but it just took longer than I was expecting. I'm satisfied. More

by KLDORRIS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton, Ahmad

Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you’re satisfied with the service overall. We apologize for the longer wait time and appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 26, 2024

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Great service! Mike is always informative and proactive when it comes to the care of my vehicle. More

by SFISHERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

Aug 09, 2024

INFINITI Of Orland Park responded

Thank you for your kind words! We’re glad to hear that Mike consistently provides informative and proactive care for your vehicle. Our team takes pride in ensuring the best service possible, and it’s wonderful to know that Mike’s efforts have made a positive impact. We look forward to continuing to serve you in the future! Best Wishes, INFINITI Of Orland Park

June 30, 2024

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Employee Rating

I appreciate the loaner vehicle really help me out. While , my car was being serviced and the communication was great. I will recommend infinity two my family in Friends . Thanks again. More

by SHERRYW414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

Jul 03, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad the loaner vehicle was helpful and that you had a positive communication experience while your car was being serviced. Your recommendation means a lot to us. If there's anything else we can do for you or your friends and family, please let us know. Thanks again! Best Wishes, INFINITI Of Orland Park

June 29, 2024

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I always receive quality customer service at Infiniti of Orland. This is my ‘go-to’ location. More

by TREKELLYEGARY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton, Terry Lewis

Jul 03, 2024

INFINITI Of Orland Park responded

That's fantastic to hear! We're honored to be your trusted choice for quality customer service! Thank you for your loyalty and for choosing us as your 'go-to' location. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

June 27, 2024

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Employee Rating

Mike was very in explaining everything and kept me updated on when my vehicle will be done. More

by Billjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2024

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that Mike provided clear explanations and kept you informed about your vehicle's progress. If there's anything else we can assist you with, please let us know. Best Wishes, INFINITI Of Orland Park

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