Mike Cescato | Page 11

INFINITI Of Orland Park responded

Thank you for sharing your experience, and we apologize for the delay and inconvenience you encountered. We understand how important your time is, and it’s concerning to hear that you waited longer than expected for your oil change, as well as for the lack of assistance with your vehicle's tire pressure feature. We appreciate your feedback on Mike’s handling of your inquiry and will be addressing this with him to ensure all customer questions are met with accuracy and helpfulness in the future. We strive for efficiency and a high standard of service, and it’s disappointing that we did not meet those expectations during your visit. If you’d be willing to give us another chance, we’d love to make things right. Please feel free to reach out to discuss how we can better serve you in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team was able to diagnose the issue with your Q50 RS efficiently and work with your extended warranty company to resolve it. We appreciate your trust in us and look forward to assisting you with any future needs! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience! We're thrilled to hear that Mike provided professional and thorough service. We always strive to ensure that our customers' questions and concerns are addressed, and it's great to know Mike was able to assist you so well. We appreciate your kind words and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re glad to hear that your service was quick and efficient. We appreciate your recommendation and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're sorry to hear about the missing valve caps, but we're glad we could resolve the issue for you. We always aim to ensure everything is taken care of to your satisfaction. We appreciate your patience and look forward to assisting you again soon! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We’re committed to providing the support you need to get back on the road safely. Thank you for your feedback and we look forward to assisting you in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that our service department consistently takes care of you and ensures your satisfaction. We truly appreciate your loyalty and look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that you had a great experience and found the technician's video helpful in explaining the issues with your vehicle. We strive to make the process as transparent as possible, and we appreciate you sharing your positive experience! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback. We're sorry to hear that you haven't received the follow-up you expected. We take customer concerns seriously, and we’ll work on improving our communication. Please feel free to reach out directly if you'd like to discuss your experience further. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your amazing feedback! We're thrilled to hear that you had such a great service experience that it led to purchasing a 2024 QX60 the same day! We truly appreciate your trust and are excited for you to enjoy your new vehicle. We look forward to assisting you again! Best Wishes, INFINITI Of Orland Park