Mike Cescato
Mike Cescato at INFINITI Of Orland Park

Mike Cescato | Page 12

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

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4.8
161 Reviews
4.8

161 Reviews

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161 Reviews of Mike Cescato

November 21, 2024

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Employee Rating

Fast reliable service! They communicated the service inspection and completed the work that was authorized with in 2 hours! More

by DLESKO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for the great review! We're thrilled to hear that you received fast and reliable service, and that the team communicated the inspection and completed the work promptly. We appreciate your trust and look forward to serving you again soon! Best Wishes, INFINITI Of Orland Park

November 19, 2024

Dealership Rating
Employee Rating

Very Nice staff. and the waiting area was very comfortable. I was also informed every step of the way More

by MICHAEL WS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for the great feedback! We're glad to hear that you found our staff friendly and the waiting area comfortable. Keeping you informed throughout the process is important to us, and we're happy to know you had a positive experience. We look forward to welcoming you back for your next visit! Best Wishes, INFINITI Of Orland Park

November 16, 2024

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Employee Rating

Very informative and courteous throughout the repairs. Vehicle was even faster than anticipated I am very pleased. More

by Sal Pino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that you were pleased with the informative and courteous service throughout your repairs, and that your vehicle was ready even faster than expected. We’re so glad we could exceed your expectations and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

November 07, 2024

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Employee Rating

They kept you informed of what was going on with the car . The coffee bar was great More

by OSAFFOLD71
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for your kind words! We're glad you appreciated being kept informed about your vehicle and enjoyed the coffee bar. Providing a comfortable and transparent experience is our goal. We look forward to seeing you again for your future service visits! Best Wishes, INFINITI Of Orland Park

November 06, 2024

Dealership Rating
Employee Rating

Great Experience. ...Service Rep gave details information. Peaceful work environment. Looking forward to visit for all services. More

by TEJONES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for sharing your positive experience! We're thrilled to hear that our service representative provided detailed information and that you found our work environment peaceful. We look forward to welcoming you back for all your future service needs. If there's anything we can do to make your visits even better, please don't hesitate to let us know! Best Wishes, INFINITI Of Orland Park

November 06, 2024

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Employee Rating

She is always friendly, very helpful and responsive. The last service was completed quickly. Management team has worked with me to help with the cost of repairs. More

by UR4EVERBLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LaToya Tenton

Dec 10, 2024

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're delighted to hear that you’ve consistently received friendly, helpful, and responsive service. It’s great to know that the last service was completed quickly and that our management team was able to assist with repair costs. We truly value your feedback and look forward to continuing to meet your needs in the future! Best Wishes, INFINITI Of Orland Park

October 30, 2024

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Employee Rating

customer friendly service very detailed and timely service .. no complaints so far keep up the great customer service More

by SALONEXP04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

INFINITI Of Orland Park responded

Thank you for your positive feedback! We're thrilled to hear that you've had a detailed, timely, and friendly service experience. We appreciate your support and will continue to strive for excellent customer service! Best Wishes, INFINITI Of Orland Park

October 26, 2024

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Employee Rating

Amazing composure from Mike. My first service and Mike took the time to put me through it. Thank you for explaining in detail. More

by EFILEO28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato

Nov 26, 2024

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that Mike provided such great service and took the time to explain everything in detail. We appreciate your trust and look forward to assisting you with future services! Best Wishes, INFINITI Of Orland Park

October 26, 2024

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Employee Rating

I will not take my car for service anywhere else. I have always had great service, and the service writer Mike Cescato is always very friendly and helpful. More

by Pleased 27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

INFINITI Of Orland Park responded

Thank you for your loyalty and kind words! We're thrilled to hear that you've had consistently great service, and we’ll be sure to pass along your praise to Mike Cescato. We look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

October 19, 2024

Dealership Rating
Employee Rating

From the greeting, all the way through waiting, the experience was excellent. There even was an issue with an email coupon that was easily resolved. I will continue to utilize this service department. More

by JPJUG12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad to hear that everything from the greeting to the resolution of the email coupon issue went smoothly. It's great to know that you had an excellent experience, and we truly appreciate your continued trust in our service department. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

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