Work on my vehicle was good.
Wait time way too long. I waited over 2 hours for an oil change and tire rotation. Customer service was very poor. Infiniti is a premium brand. I
Wait time way too long. I waited over 2 hours for an oil change and tire rotation. Customer service was very poor. Infiniti is a premium brand. I paid premium price, which I expected. This was a poor experience.
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by drd428
Verified Customer
Verified Customer
Service Price Transparency
Everything went perfect.
Picked the vehicle up and dropped it off with all issues resolved.
Picked the vehicle up and dropped it off with all issues resolved.
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by JOE@DOWLINGFINANCIAL.COM
Verified Customer
Verified Customer
Nov 20, 2025 -
INFINITI Of Orland Park responded
Glad everything went smoothly! Thanks for trusting us with your vehicle.
Best Wishes,
INFINITI Of Orland Park
Everything went fine.
My service got Mike to kill me really well.thank you very much
My service got Mike to kill me really well.thank you very much
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by HaroldJones
Service Price Transparency
Nov 10, 2025 -
INFINITI Of Orland Park responded
Thank you for your feedback! We’re glad to hear Mike took great care of your service needs. We appreciate you choosing us!
Best Wishes,
INFINITI Of Orland Park
Great communication and phenomenal service this
dealership got me in and out in a timely manner and kept me in the loop on everything going on
dealership got me in and out in a timely manner and kept me in the loop on everything going on
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by Sal Pino
Service Price Transparency
Nov 10, 2025 -
INFINITI Of Orland Park responded
Thank you for the wonderful feedback! We’re thrilled to hear our team provided clear communication and timely, phenomenal service. We appreciate you choosing us!
Best Wishes,
INFINITI Of Orland Park
They always have lexible appointments with fast service
and keep you updated regarding your service.
and keep you updated regarding your service.
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by DMAMEDIA
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2025 -
INFINITI Of Orland Park responded
Thank you for the great feedback! We’re glad our flexible scheduling, quick service, and consistent updates make your visits smooth. We appreciate you choosing us!
Best Wishes,
INFINITI Of Orland Park
Service Advisor didn’t initially inform me of recommended
maintenance, I would’ve had some of the services performed, but I wasn’t made aware until I paid for my services, text message regarding maintenance
maintenance, I would’ve had some of the services performed, but I wasn’t made aware until I paid for my services, text message regarding maintenance didn’t come through until I left the dealership, hasn’t been the same at this location for a while, I’ll be looking for another business to have my vehicle serviced! Furthermore, my windshield washer fluid light was on, and still on when they returned my vehicle, but according to their checklist, windshield washer fluid was fine, which lets me know they didn’t check it!
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by Back on Q
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2025 -
INFINITI Of Orland Park responded
Thank you for sharing this feedback with us. We’re very sorry to hear about your recent experience. You should always be clearly informed about recommended maintenance before checking out, and it’s unacceptable that the washer fluid issue was noted as complete when it clearly wasn’t. This is not the level of service we aim to provide, and we understand your frustration.
We would truly appreciate the opportunity to make this right and earn back your trust. If you’re willing, please reach out to us directly so we can review what happened and ensure situations like this don’t occur again.
Thank you again for bringing this to our attention.
Austin Polcyn
Service Manager
INFINITI Of Orland Park
708-403-4700
On time, took my car in right away, efficient, and they
kept me informed of progress along the way.
kept me informed of progress along the way.
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by DMAMEDIA
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
INFINITI Of Orland Park responded
Thank you for sharing your feedback! We’re glad to hear your visit went smoothly and that our team provided timely updates throughout your service. We appreciate you choosing us and look forward to seeing you again!
Best Wishes,
INFINITI Of Orland Park
Excellent customer service.
Mr. Mike is very knowledgeable about the business process and the mechanics are awesome.
Mr. Mike is very knowledgeable about the business process and the mechanics are awesome.
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by GAILSIMAGING
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
INFINITI Of Orland Park responded
Thank you! We're glad Mike and our team provided excellent service. We appreciate you choosing us.
Best Wishes,
INFINITI Of Orland Park
Mike is very knowledgeable and very pleasant to deal
with. He is always willing to address any concerns or questions I may have.
with. He is always willing to address any concerns or questions I may have.
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by SEV
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2025 -
INFINITI Of Orland Park responded
Thank you! We’re glad Mike’s knowledge and helpfulness made your experience positive. He’ll be happy to hear your kind words!
Best Wishes,
INFINITI Of Orland Park
I really appreciate how clean and pleasant the
environment is. The staff is very friendly and helpful. It's just always a good experience.
environment is. The staff is very friendly and helpful. It's just always a good experience.
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by OVERALL
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2025 -
INFINITI Of Orland Park responded
Thank you for sharing your experience! We’re glad you enjoy our clean, welcoming environment and friendly, helpful staff. We look forward to seeing you again soon!
Best Wishes,
INFINITI Of Orland Park
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