Service Advisor didn’t initially inform me of recommended
maintenance, I would’ve had some of the services performed, but I wasn’t made aware until I paid for my services, text message regarding maintenance
maintenance, I would’ve had some of the services performed, but I wasn’t made aware until I paid for my services, text message regarding maintenance didn’t come through until I left the dealership, hasn’t been the same at this location for a while, I’ll be looking for another business to have my vehicle serviced! Furthermore, my windshield washer fluid light was on, and still on when they returned my vehicle, but according to their checklist, windshield washer fluid was fine, which lets me know they didn’t check it!
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by Back on Q
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2025 -
INFINITI Of Orland Park responded
Thank you for sharing this feedback with us. We’re very sorry to hear about your recent experience. You should always be clearly informed about recommended maintenance before checking out, and it’s unacceptable that the washer fluid issue was noted as complete when it clearly wasn’t. This is not the level of service we aim to provide, and we understand your frustration.
We would truly appreciate the opportunity to make this right and earn back your trust. If you’re willing, please reach out to us directly so we can review what happened and ensure situations like this don’t occur again.
Thank you again for bringing this to our attention.
Austin Polcyn
Service Manager
INFINITI Of Orland Park
708-403-4700
On time, took my car in right away, efficient, and they
kept me informed of progress along the way.
kept me informed of progress along the way.
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by DMAMEDIA
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
INFINITI Of Orland Park responded
Thank you for sharing your feedback! We’re glad to hear your visit went smoothly and that our team provided timely updates throughout your service. We appreciate you choosing us and look forward to seeing you again!
Best Wishes,
INFINITI Of Orland Park
Excellent customer service.
Mr. Mike is very knowledgeable about the business process and the mechanics are awesome.
Mr. Mike is very knowledgeable about the business process and the mechanics are awesome.
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by GAILSIMAGING
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
INFINITI Of Orland Park responded
Thank you! We're glad Mike and our team provided excellent service. We appreciate you choosing us.
Best Wishes,
INFINITI Of Orland Park
Mike is very knowledgeable and very pleasant to deal
with. He is always willing to address any concerns or questions I may have.
with. He is always willing to address any concerns or questions I may have.
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by SEV
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2025 -
INFINITI Of Orland Park responded
Thank you! We’re glad Mike’s knowledge and helpfulness made your experience positive. He’ll be happy to hear your kind words!
Best Wishes,
INFINITI Of Orland Park
Service and the representative are always providing
outstanding services and always set my mind at ease.
outstanding services and always set my mind at ease.
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by JAHLOVERIPTON
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2025 -
INFINITI Of Orland Park responded
Thank you for your kind words! We’re thrilled to hear our team consistently provides outstanding service and peace of mind. We appreciate your trust and look forward to serving you again!
Best Wishes,
INFINITI Of Orland Park
I really appreciate how clean and pleasant the
environment is. The staff is very friendly and helpful. It's just always a good experience.
environment is. The staff is very friendly and helpful. It's just always a good experience.
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by OVERALL
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2025 -
INFINITI Of Orland Park responded
Thank you for sharing your experience! We’re glad you enjoy our clean, welcoming environment and friendly, helpful staff. We look forward to seeing you again soon!
Best Wishes,
INFINITI Of Orland Park
Professional and to the point.
I appreciate them keeping me in the loop with recommendations
I appreciate them keeping me in the loop with recommendations
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by lwestbrookjr
Verified Customer
Verified Customer
Service Price Transparency
Oct 06, 2025 -
INFINITI Of Orland Park responded
Thank you for your feedback! We’re glad our team could provide professional service and keep you informed throughout. We appreciate your business!
Best Wishes,
INFINITI Of Orland Park
Excellent customer service!
I won’t be going anywhere else as long as i have Infiniti
I won’t be going anywhere else as long as i have Infiniti
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by DEANDRETHOMAS281
Verified Customer
Verified Customer
Service Price Transparency
Oct 06, 2025 -
INFINITI Of Orland Park responded
Thank you for your kind words! We’re thrilled to hear you’re happy with our service and look forward to continuing to take care of you and your Infiniti.
Best Wishes,
INFINITI Of Orland Park
Service was punctual and transparent.
They did a good job of diagnosing a “transient “ problem. Getting a car was is always a nice touch, too.
They did a good job of diagnosing a “transient “ problem. Getting a car was is always a nice touch, too.
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by BRUCE.SIROTA
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
INFINITI Of Orland Park responded
Thank you for your feedback! We’re glad our team provided timely, transparent service and helped diagnose the issue. We’re also happy you enjoyed the convenience of a loaner car. We appreciate your trust and look forward to serving you again!
Best Wishes,
INFINITI Of Orland Park
The dealership Listen to my all my
Concerns and
resolved all my issues quickly . It was also easy to make a appointment
resolved all my issues quickly . It was also easy to make a appointment
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by TUGGA21
Verified Customer
Verified Customer
Sep 29, 2025 -
INFINITI Of Orland Park responded
Thank you for your feedback! We’re glad our team was able to address your concerns quickly and make scheduling easy for you.
Best Wishes,
INFINITI Of Orland Park
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