Mike Cescato | Page 7

INFINITI Of Orland Park responded

Thank you for your loyalty and the kind words! We’re grateful you continue to trust us with your vehicles and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for the kind words! We're glad to hear Mike provided such friendly and professional service. We look forward to taking care of you at Infiniti Orland Park every time! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your feedback. We're glad to hear the service itself was solid, but we apologize for the surprise credit card fee — that should have been clearly communicated upfront. We understand your frustration and will be sharing this with our team to ensure better transparency moving forward. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for the kind words! We're happy to hear you felt well taken care of and supported — especially when it came to helping with your children. That’s the level of care we strive for! Best wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your kind words! We’re thrilled to hear the process was smooth and easy from start to finish. We’re glad we could offer a convenient drop-off and pick-up, and that our team kept you informed with the estimate and even found a coupon to save you money. We appreciate your trust and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for the kind words and recommendation! We're so glad to hear you received professional, patient, and caring service during your visit. It means a lot to know you’d refer your family and friends — that’s the highest compliment we can receive. We look forward to welcoming you and your loved ones in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much, Charles, for your amazing 5-star review! We're honored Michael has earned a spot in your personal Hall of Fame for great service. Your loyalty since 2014 means the world to us. We'll be sure to share your kind words with Michael — he’ll be thrilled! All the best to you as well! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're glad to hear Mike provided excellent service and that you appreciated our friendly team, flexible scheduling, and top-notch facilities. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your feedback. We're truly sorry to hear that your visit left you feeling frustrated —that’s never the experience we want for our customers. We’d appreciate the opportunity to learn more about what happened so we can address your concerns and make things right. Please feel free to reach out to us directly—we're here to help. Brian Coster, Service Manager 708-403-4700. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your honest feedback. We're sorry to hear that your experience did not meet your expectations. Providing a luxury-level experience is very important to us, and we regret that we fell short. Your comments about our service agents and the credit card fee have been noted and will be shared with our management team for review. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park