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Mike Cianci

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Mike Cianci | Page 2

GM

Arrow Motors

1330 East Saint George Ave
Linden, NJ 07036

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4.9

32 Reviews

Overview Reviews (32) Inventory (50)

Dealership Experience

39 yrs, 6 mos

Industry Experience

39 yrs, 6 mos

Languages Spoken

English

4.9

32 Reviews

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32 Reviews of Mike Cianci

May 19, 2023

Dealership Rating

Employee Rating

It was truly a pleasure to deal with salesman Swan. He was very kind and very helpful. He was very kind and very helpful. More

by Enockalcine

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Shawn Swingle, Sandro Cespedes, Robert Siciliano , Alexander Cintron

Helpful 0

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February 16, 2023

Dealership Rating

Employee Rating

Amazing and outstanding dealership. They always come in 1st place with making dreams come true whether its helping out someone in need and being extremely professional. Let me also incl They always come in 1st place with making dreams come true whether its helping out someone in need and being extremely professional. Let me also include their politeness and caring. Whenever I have bought cares with them I've always got the best deals and most reliable cars thats including my family too in getting perfect cars. By far the best place to buy a car within a 30mile radius maybe even more. Thank you guys again and many blessings to the team that works there!!!! More

by Korei (Prospect_z34)

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shawn Swingle, Robert Siciliano

Helpful 0

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February 02, 2023

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We called ahead about a specific car. By the time we arrived, Shawn had the car all prepped and ready for a test drive. No pressure, no sales tactics...What a pleasure; Shawn made the who By the time we arrived, Shawn had the car all prepped and ready for a test drive. No pressure, no sales tactics...What a pleasure; Shawn made the whole car buying experience a treat rather than a chore. Highly recommend! More

by Estevesmd

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Shawn Swingle, Sandro Cespedes , Alexander Cintron

Helpful 0

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February 01, 2023

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Employee Rating

Number 1 place to go when you are a looking for a vehicle it is the second time I am buying by ARROW MOTOR and was lucky to have Shawn Swingle as my sales person Thanks Shawn and your team at arrow motors it is the second time I am buying by ARROW MOTOR and was lucky to have Shawn Swingle as my sales person Thanks Shawn and your team at arrow motors More

by Lazerfriedman

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Shawn Swingle

Helpful 0

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January 13, 2023

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Employee Rating

Every time I come here they deliver! My car was totaled out and I needed something new & quick. I ended up on an amazing car! The whole team is amazing! I would definitely recommend them My car was totaled out and I needed something new & quick. I ended up on an amazing car! The whole team is amazing! I would definitely recommend them. 10/10 More

by Williamsdymond78

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shawn Swingle

Helpful 0

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November 07, 2022

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Employee Rating

He is one of the best Car salesman I ever met in the State of New Jersey. He elso honest State of New Jersey. He elso honest More

by Diksoncherenfant

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Swingle, Sandro Cespedes , Alexander Cintron

Helpful 0

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November 02, 2022

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Great experience with Sean. No pressure no bs.. Bought same day. Extremely happy with the way he conducted business i will be back for my teenagers car. No pressure no bs.. Bought same day. Extremely happy with the way he conducted business i will be back for my teenagers car. More

by Christopherorod

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Swingle

Helpful 0

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October 11, 2022

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Arrow motors was very professional. Everything was easy.So far I am extremely pleased with my car.Paperwork was a breeze.I recommend Arrow motors. Everything was easy.So far I am extremely pleased with my car.Paperwork was a breeze.I recommend Arrow motors. More

by Jfogarty_889

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Swingle

Helpful 0

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October 08, 2022

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Employee Rating

I had a great experience with Shawn, he was very friendly, very nice great personality friendly, very nice great personality More

by Micheljeudy04

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Swingle

Helpful 0

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July 17, 2022

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It's never too late to do a great review of a bad company and this company has the name Arrow Motors. We purchased a 2015 BMW X5 Diesel from Arrow Motors at the end of November 2021. In order for us to ha and this company has the name Arrow Motors. We purchased a 2015 BMW X5 Diesel from Arrow Motors at the end of November 2021. In order for us to have the financing approved it was required that we also purchase an extended warranty and GAP insurance and that was done. On the way back to our house we noticed a big noise in the engine and the next day we reported the problem to Arrow who immediately denied having responsibility for the warranty given by the dealer because we bought an extended warranty from AUL Corporation which was responsible for the warranty. We were also told that as it was a recent purchase we should wait around 30 days to file a claim with AUL Corporation. During this period we looked for a repair facility that could identify the problem. We paid for a report and it was identified that the problem was Time Chain and that this repair would cost around $9,000.00. We again informed Arrow Motors about this report and they again advised to wait the 30 days and open a claim with the Insurance Company. We waited and left the car at another mechanic that did repairs on cars with diesel engines. This Shop made a car repair quote of $7,000.00 and upon being informed that we would use AUL Corporation as insurance, it declined the process. And so it was in other mechanics shop and even a BMW Dealer. None accepted to work with AUL. The car started to have other problems such as spending engine oil every 300 miles, requiring 1 liter of oil. All these stages of problems were reported to Arrow Motors and they initially promised to help pay for the car repair costs and then went back and didn't even answer our calls, texts and emails. In short, we bought a car from Arrow Motors, we were forced to buy the extended warranty, we were promised help or support to solve the problem and at the end of this history of problems we had to pay $7,200.00 to solve the problem of the car. Neither Arrow Motors, AUL Corporation nor Westlake Bank (we tried to return the car and cancel the financing) took responsibility for the problem. So don't trust these companies named Arrow Motors, AUL Corporation and Westlake Bank. They are companies that do not deserve trust and reliability.. More

by ffelicio.sp

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Alexander Cintron, Robert Siciliano

Helpful 0

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Aug 03, 2022 -

Arrow Motors responded

Fernando, there’s a couple parts to this review that aren’t true. After the sale, you had then taken the vehicle to over 4 mechanic shops trying to find a problem. After 4 mechanics couldn’t diagnose a problem, you finally found a mechanic who would - the 5th time around. After you had a diagnosis, you then came back to us and asked us for assistance in helping repair the vehicle. We told you we would help, but we needed our mechanic to take a look at the vehicle to provide further assistance because you came to us with a $9000 repair quote and then said “I think my friend can do it for $4000, can you split it” and were just looking for a check, but you never brought the vehicle to us. We even offered to switch the vehicle for a 2014 BMW X5 diesel with over 30,000 less miles for the same price if you felt you weren't satisfied with the one you purchased, but you insisted on keeping the one you originally had bought. As for the “forced” extended warranty - before you had bought the car you were given two payment options: one with a warranty and one without. You said “for $25 difference I’ll take the warranty.” The warranty company has proper channels that need to be addressed before a claim can be approved. As per our discussion neither you nor your mechanic were willing to go through the proper steps in order to successfully submit the claim. Again, as stated to you at the time of purchase this warranty will cover failed components and timing chain was included in that coverage but you were looking to have it replaced in preventative maintenance on a still functioning component which warranty does not cover. We tried to work with you in the beginning, as all that was needed was for the car to be brought back to us to confirm the diagnosis, but you were never able to do it, you even came yourself, but left the vehicle home. Unfortunately, here comes a negative review 8 months after the sale with completely inaccurate information.

Aug 03, 2022 -

ffelicio.sp responded

Again Arrow Motors lies. AND THE WORST, THERE'S NO SHAME TO LIE DISCARDLY "After the sale, you had then taken the vehicle to over 4 mechanic shops trying to find a problem. After 4 mechanics couldn't diagnose a problem, you finally found a mechanic who would - the 5th time around. After you had a diagnosis We told you we would help, but we needed our mechanic to take a look at the vehicle to provide further assistance because you came to us with a $9000 repair quote and then said “I think my friend can do it for $4000, can you split it” and were just looking for a check, but you never brought the vehicle to us. We even offered to switch the vehicle for a 2014 BMW X5 diesel with over 30,000 less miles for the same price if you felt you weren't satisfied with the one you purchased, but you insisted on keeping the one you originally had bought." Arrow lies when it says that I took the vehicle to 4 mechanics and that I presented a cost of $9,000.00 to repair the vehicle. What I presented was a report that informs the problem and the cost of this repair can be up to $9,000.00. Another lie is that the car was taken to 4 mechanics. The problem is that the car has a diesel engine and the repair would be paid for by an insurance company and most mechanics do not work with insurance companies. Another lie is that I was offered a car to exchange for this one I bought from Arrow. If they had offered I would have switched right away and not waited 7 months to resolve a problem that Arrow should have fixed. What to expect from a dealer like Arrow who doesn't have the ability to deliver a car with the correct keys, without having changed the engine oil, with water leaking in the doors, with bad tires, with the timing chain with problems, with seat heating problems and an endless list of problems that have been solved by me. One more lie I told my friend could fix the car problem for $4,000.00. If it was just this amount I would have paid instead of begging Arrow for help. I even paid now in July 2022 $7,500.00 to repair the vehicle. Regarding the extended warranty, they offered and conditioned the financing to this service. So much so that when I asked to claim the Arrow warranty I was denied and the responsibility passed to the insurance company AUL Corporation. Unlike Arrow Motors, I have all proof of purchase for parts, oil change (they delivered the car without engine oil), tires, text messages sent to consultant Alex, proof of phone calls, email sent to Westlake Financial trying to cancel the financing and return the car to Arrow Motors. Unfortunately, the car sales market has companies like Arrow who lie, who do not fulfill their obligations, who are scammers. Arrow Motors is not a reliable company, especially when they respond with lies. Stay as far away from this bad company as possible, they are scammers.

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Mike Cianci | Page 2

GM

Arrow Motors

32 Reviews of Mike Cianci

Dealership Inventory (50 Vehicles)

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