Mike Crouse

"Your dealership is great. We love our car. Mike is..."

- MRROD1 Verified Customer

Your dealership is great. We love our car. Mike is wonderful but the car isn’t fixed. We’re going to try again next month

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"Staff who helped me was knowledgeable and courteous. I..."

- SIMMONSC68 Verified Customer

Staff who helped me was knowledgeable and courteous. I would recommend them to anyone who is the market for an Infiniti. Look forward to doing business again.

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"They were very Unorganized and unprofessional- Mike was..."

- H289 Verified Customer

They were very Unorganized and unprofessional- Mike was not apologetic at all, and had the “could care less” attitude when he called to let me know they didn’t have any parts to fix my car when they knew exactly what I was bringing my car in for. They could have at least drove it through the car wash or vacuumed it but their laziness and unprofessionalism showed- will not be wasting my time taking my car up there again

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"What we thought was a simple problem on our 2018 Infiniti..."

- EGEHRMANN Verified Customer

What we thought was a simple problem on our 2018 Infiniti turned out to be serious. The service manager and his guys took care of the problem with as little cost to us as possible. We are so grateful for their consideration and effort. They are no. 1 with us.

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"Thank you for loaner while working on recall. I..."

- DBREWER5 Verified Customer

Thank you for loaner while working on recall. I appreciate all that you do. Your service staff is very friendly. My only comment was I would have liked a call you were closing early due to impending ice storm/weather.

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They had my Car over 30 days and gave it back exactly the same.Mike is horrible to deal with. They give you the run around and make excuses. I escalated this to Infiniti corporate office we’ll see if they stand behind their cerified warranty . When you have incompetent people in charge what would you expect. If you’re doing more than an oil change go somewhere else well worth the drive

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"Friendly. Nice facility. Open about what is needed...."

- Kvoigts Verified Customer

Friendly. Nice facility. Open about what is needed. Comfortable chairs. Nice TV. Didn’t make me wait longer than necessary. Otis a teal challenge to find the dealership and then find the way out.

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"Good service, but have yet to get a price quote on the..."

- DWANAL Verified Customer

Good service, but have yet to get a price quote on the paint pen that I asked for twice. Thank you. Na na na na

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"Mike, in the Service department went out of his way to..."

- THISGUYJIM Verified Customer

Mike, in the Service department went out of his way to help with contacting our warranty company and establish the claim for us. Definitely more than expected!

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"This is a very small dealership, that is not equipped for..."

- KIMAFRANKLIN Verified Customer

This is a very small dealership, that is not equipped for heavy volume. If you need something done sooner than later, I suggest going elsewhere. I can’t rate the quality of work adequately because they could never find the issue going on with my car. 🤷‍♀️

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