Mike DeLeon | Page 6

*** Please Use Caution*** *** Please Use Caution *** I would caution anyone who decides to purchase from Sundance Chevrolet. My wife and I purchased a 2016 Chrysler Town & Cou *** Please Use Caution *** I would caution anyone who decides to purchase from Sundance Chevrolet. My wife and I purchased a 2016 Chrysler Town & Country from them. The included options cut sheet that was on the company’s website and what was told to us from the salesman was not what we received. I contacted them multiple times letting them know we did not get the vehicle options we were told was part of the package. No one did anything to correct the issue. We were told by the salesman, sales manager and the general manager “we will look into this”, but nothing was done. They informed me that I took ownership of the vehicle knowing that the options were not part of the package even though the specification sheet said the options were part of the package. They said “ our salesman told us you knew the options were not on the vehicle and you still took position of it” This statement is completely wrong. The salesman said that the options were on the vehicle, it is just a matter of enabling them in the vehicle setup options and if I cannot get it turned on I should call Sundance Chevrolet and they will help you. Well the options did not exist, so I called the salesman and sent him a text the the same night I returned home from purchasing the vehicle. I informed the salesman that I can not get the blindspot monitoring turned on, that I cannot even find this option. From this point on all I got was a runaround. A $3500 option was not there and the salesman informed us the vehicle came from a private owner, but it did not, it was a lease trade it. Please do not trust this company!!!! I ran a Chrysler Vehicle check by the VIN number and found out that the vehicle was a rental vehicle from Thrifty Rental and was sold at an auction in Canada to Sundance Chevrolet. ***PLEASE BEWARE*** Reply to Dealers Reply. Ownership was taken because salesman informed me the option was included, it was just not activated, but could be activated by turning the option on in settings. Regarding notices, the salesman was notified the same day that the option was not able to be activated via the user settings. If you wish to see the documentation showing the text messages to the salesman the same day I returned home to notify him of the option not being on the vehicle. I also have copies of the emails sent to the salesman along with the dates I left messages for the sales manager and general manager. More

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Fantastic service. Above and beyond expectations! Excellent experience! Just looking for a used car without a huge budget but I was still treated with lots of respect and undivided attention. Very pro Excellent experience! Just looking for a used car without a huge budget but I was still treated with lots of respect and undivided attention. Very professional and friendly staff. Car runs great and they were able to find exactly what I wanted with my given budget. Highly recommended. More

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Outstanding customer service Lee and Mike went out of their way, staying long after closing time, to get our deal done. There's no doubt we're leaving with a great vehicle at a gr Lee and Mike went out of their way, staying long after closing time, to get our deal done. There's no doubt we're leaving with a great vehicle at a great price. Thank you Sundance Chevrolet! More

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