Mike DeLisi
Mike DeLisi at Ken Ganley Kia Alliance

Mike DeLisi

Service Manager

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
41 Reviews

Hi, I’m Mike, Service Manager here with over 35 years in the automotive industry. A lot has changed over the years, but one thing I’ve always believed in is taking great care of people. I focus on honest, dependable service and making sure the job’s done right the first time. I’m proud to lead a team that’s been ranked #1 in service—and we work hard every day to earn that trust. Whether it’s a quick oil change or a major repair, we’re here to keep you safe, confident, and back on the road with a smile.

4.9

41 Reviews

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Dealership Experience

2 yrs, 7 mos

Industry Experience

30 yrs, 8 mos

41 Reviews of Mike DeLisi

July 29, 2026

Dealership Rating
Employee Rating

Very good service from the entire team, answered all my questions and gave me the confidence to do my shopping without any issues or problems. Recommended by my family and totally satisfied! More

by Lrogers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the kind words! We appreciate it! Please come see us again! Have a great day!

June 21, 2026

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Employee Rating

Great service. Quick and efficient. Very nice guys working there. Quick on follow up. Pleasure doing business with them More

by beccahammond63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

Jun 22, 2026

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2026

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Employee Rating

I am a return customer. Their customer service is top notch, excellent communication, they go the extra mile. Would recommend to anyone! More

by birdofparadise3in1
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed , Not sure about spelling but I forgot my cane and walker was in vehicle being serviced. Kim or Kem greeted me at front door and I asked for help walking. He escorted me to Service dept, then retrieved my walker from my car. Such a gentleman.

Jun 05, 2026

Ken Ganley Kia Alliance responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 14, 2026

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Employee Rating

Everyone is really nice and helpful. They are very knowledgeable and always offer help when needed. They were really quick in getting me in and out with my oil change. More

by Jferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Ken Ganley Kia Alliance responded

Thank you so much for the great feedback and 5 star review! Please let us know if you need anything in the future! Have a splendid day!!

May 05, 2026

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Employee Rating

As usual, great service, on time and very professional. They took care of a problem last year that they were able to cover the cost under warranty. Saved $600! More

by dennybełden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

May 20, 2026

Ken Ganley Kia Alliance responded

Hello, thank you for your kind words. We are thrilled to hear that you have had a great experience with our services. We take pride in providing timely and professional work. We are always happy to help. Thank you for choosing us!

April 08, 2026

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Though a d they treat their customers with respect and compassion. They toothed time for me to completely understand everything they were going to do!! More

by lingluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

Apr 11, 2026

Ken Ganley Kia Alliance responded

Thank you so much for your kind words! We are dedicated to providing top-notch service and it means the world to us that you felt respected and understood during your experience. It was our pleasure to take the time to explain everything to you!

March 24, 2026

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Employee Rating

The staff is always helpful and professional. The service department is always kind and knowledgeable. More

by R. Trent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

Mar 27, 2026

Ken Ganley Kia Alliance responded

Hello, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

March 20, 2026

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Employee Rating

They really care about their customers and explain on what they are doing and ask me if I have any questions More

by Georgeleyda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 10, 2026

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Employee Rating

Dealership is top notch professional informative answered all my questions service was smooth nice waiting area. More

by dzarbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Ken Ganley Kia Alliance responded

Hello, thank you so much for your kind words! We are thrilled to know that you had a top-notch experience with us. See you next time!

February 27, 2026

Dealership Rating
Employee Rating

The service was great and friendly atmosphere, my car was washed and was all good as new when I got it back More

by Claytonwright82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Brown, Brent Steed

Mar 02, 2026

Ken Ganley Kia Alliance responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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