Steve Brown
Steve Brown at Ken Ganley Kia Alliance

Steve Brown

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.9
91 Reviews

Hi, I’m Steve! With 24 years of experience as a Service Advisor, I’ve seen it all—and I’m always here to help make your experience as smooth and hassle-free as possible. I take pride in offering honest advice, clear communication, and treating each customer like a friend. Whether it’s routine service or an unexpected repair, I’m here to guide you through the process with confidence and care. My goal is to ensure your vehicle is in great hands and you leave satisfied every time.

4.9

91 Reviews

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Dealership Experience

2 yrs, 6 mos

Industry Experience

21 yrs, 10 mos

Employee Video

91 Reviews of Steve Brown

October 24, 2026

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Employee Rating

I've been using this Kia dealer since 2011 because they always treat me good. The store is always clean and inviting and the people are friendly. If I need a ride to and from while my car is being serviced More

by brbloor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Oct 25, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your loyal support since 2011! We're thrilled to hear that you appreciate our clean environment and friendly service. It's our pleasure to accommodate your needs while your car is being serviced. We look forward to continuing to serve you for many more years!

October 17, 2026

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Fantastic, wonderful people, great service department, excellent pricing. I highly recommend for all service needs. More

by trdugan
Recommend Dealer
Yes

Other Employees Tagged: Xander Dugan , Xander Dugan

Oct 18, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and recommendation! We're thrilled to hear that our team made such a positive impression and that you were pleased with our service department and pricing. We appreciate your trust in Ken Ganley Kia Alliance and look forward to assisting you with your future service needs!

October 09, 2026

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Great Service and such a personable staff. Also really enjoy the refreshments in the waiting lounge. More

by kurtzjoseph2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Oct 13, 2026

Ken Ganley Kia Alliance responded

Thank you for your wonderful review! We're thrilled to hear you enjoyed our service and the refreshments in the waiting lounge. Our team takes pride in providing a personable experience, and your feedback means a lot to us. We look forward to welcoming you back soon!

September 29, 2026

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Everyone was super kind and treated me with respect. We'll definitely be back when we need help. More

by mrclean1on1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brent Steed

Sep 30, 2026

Ken Ganley Kia Alliance responded

So happy to hear you had a great service visit with us! Please reach out if you need anything in the future! We appreciate you! Take care!

September 18, 2026

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Everyone is very polite and professional. Anytime I have been there I am always greeted right away. The Service Department is #1 in my opinion and a lot of others that I have talked to in the More

by lorigudat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2026

Ken Ganley Kia Alliance responded

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 13, 2026

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I bought a 2027 Kia Seltos last week. A+ from the call I made asking questions to after I signed the purchase documents. Our salesperson was Kourtney Kogut, she was excellent. Her knowl More

by ferry862
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Holodnak , Kourtney Kogut

Sep 19, 2026

Ken Ganley Kia Alliance responded

We are so happy to hear that our team took great care of you during your recent visits with us! We hope you love your new car! Reach out if you need anything in the future! Have a wonderful day!

August 31, 2026

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I’m thinking about going to another dealer for service. Wasn’t treated very well. They didn’t seem like they wanted to do the work. They went by the diagnosis I got from a machine that is outdated. They we More

by JRS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Mike DeLisi, Brent Steed

Sep 01, 2026

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better. Someone from our team will be reaching out to you in the very near future.

August 26, 2026

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Knowledable. Courteous. Nice waiting room. Snacks and drinks. Easy access. 15 word minumum too much More

by Den
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Recommend Dealer
Yes

Other Employees Tagged: Brent Steed

Aug 30, 2026

Ken Ganley Kia Alliance responded

Hello Den, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2026

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A really good dealership! The salesmen's were great! The service was so friendly! When i brought my car i never received a evaluation! They want to sell u a car! They get bk t More

by karensuemarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Aug 23, 2026

Ken Ganley Kia Alliance responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2026

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Easy to make appointments. Staff is knowledgeable, polite and recommend areas to improve my driving experience. More

by rdkincaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed , Josh

Aug 27, 2026

Ken Ganley Kia Alliance responded

Thank you for the positive feedback! We take pride in providing top-notch customer service and are thrilled to hear you had a great experience with our knowledgeable staff. We appreciate your support and look forward to helping improve your driving experience even more in the future.

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