Mike Diehl | Page 7

Ordered a F250 truck. Dealer kept me informed and was very helpful. No surprises and great sakes staff. Even the finance guy was really nice. Dealer kept me informed and was very helpful. No surprises and great sakes staff. Even the finance guy was really nice. More

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Thank you for making my purchase so easy! Our family will be back! Ford has really stepped it up, no hassle buying and great service from start to finish! Our family will be back! Ford has really stepped it up, no hassle buying and great service from start to finish! More

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I had a very pleasant experience with every person I encountered while purchasing my truck. I would absolutely recommend coming to visit these guys! encountered while purchasing my truck. I would absolutely recommend coming to visit these guys! More

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Friendly efficient They delivered our vehicle to us I will recommend just good people Hoooowaaaa will recommend just good people Hoooowaaaa More

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Helped me get the custom Ford Ranger I wanted and stuck with me through the waiting period. Good communication throughout, staff was super helpful when I picked up the vehicle and financing folks worked wi with me through the waiting period. Good communication throughout, staff was super helpful when I picked up the vehicle and financing folks worked with me to get the lowest interest rate from my preferred credit union. Great experience! More

by rileylab Verified Customer Verified Customer

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We had a great experience buying our car from you, from our salesman, managers to the office manager. our salesman, managers to the office manager. More

by FGPOLINDER Verified Customer Verified Customer

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Edison was amazing. Not only did he be professional but he also was personable. He worked with me as I felt with my bank and was not pushy. 100% would do business with h Not only did he be professional but he also was personable. He worked with me as I felt with my bank and was not pushy. 100% would do business with him again and will be telling my friends. More

by Adam C. Verified Customer Verified Customer

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I have been buying my vehicles at Diehl Ford since I was 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and instead of being family we are now only a number to you. I have never been treated so poorly by a company in my entire life. This purchasing experience was a nightmare from day one. I can’t believe that it took SIX weeks for your company to complete this transaction with me. At every turn I was treated as an inconvenience, had to initiate every step myself, was never contacted via phone unless I initiated the call, and was generally given the runaround the entire time. Your salesman Jeff was sarcastic and rude throughout our entire interaction. While I understand the process was complicated by my being out of state and serving with the Army in North Carolina, that doesn’t excuse the lengthy and quite frankly, negligent nature of this transaction. It is not acceptable to tell a customer that “if you were here, you would be able to get in line to see our finance manager.” At the moment I said I wanted to purchase my truck, I should have been placed in line, virtual or not. My file should have been handled as if I were standing there. I should never have had to wait 3-4 days between each step of the process. Your staff even went so far as to claim that my paperwork didn’t arrive until a certain day when the tracking showed it delivered 5 days earlier: Interestingly enough, your staff managed to mark the truck as “sold” in the system thus starting the Sirius XM trial membership immediately, but couldn’t process my paperwork, return my calls or prepare the truck for pickup. When my proxy went to get the truck, the debacle continued with there only being one set of keys provided. When pushed for a second set of keys, Jeff became hostile, and Julian informed us he would “just cancel the entire transaction,” even though the truck had been paid for, cash outright, for over a week. We were then told we could not have two sets of keys because it “wasn’t on the sales contract.” In actuality, no keys were listed on the contract, and I have NEVER purchased a vehicle with only one set of keys, and you would think that at $29,950 for a USED 2014 truck and a transaction that took over SIX WEEKS you could at least offer this courtesy. Adding insult to injury my father was “mysteriously” no longer needed to work at this company with one day notice during this time. Odd, since immediately prior to the start of this transaction he was praised on your Facebook page as such a valued member of your staff. He worked there over 40 years, and this was my 6th vehicle purchase. Apparently loyalty has no place in the new management of Bellingham Ford Lincoln. You made incredibly easy to have no qualms about taking my business elsewhere in the future. More

by LISA_LITCHFIELD Verified Customer Verified Customer

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I was very surprised at how easy they were to work with, from the test drive to signing the paperwork, from the test drive to signing the paperwork, More

by mrachor Verified Customer Verified Customer

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Stellar customer service! Michelle was amazing to work with. She is very personable and did not pressure me one bit. I will definitely be a returning customer all because o Michelle was amazing to work with. She is very personable and did not pressure me one bit. I will definitely be a returning customer all because of hiw amazing and easy she was to work with. More

by baylessjennifer Verified Customer Verified Customer

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