Mike Dougherty | Page 3

I test drove 3 different vehicles.. He never preasyred me to make a decision.. Just allowed me to make up my own mind. They all were very pleasant to work with and i got exactly what I wanted at a great pr to make a decision.. Just allowed me to make up my own mind. They all were very pleasant to work with and i got exactly what I wanted at a great price.. Thanks guys!! More

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Great experience working with Jen! She did everything she could to upgrade me from my car to an SUV! I definitely recommend working with her, and I will do so in the future! could to upgrade me from my car to an SUV! I definitely recommend working with her, and I will do so in the future! More

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Don’t judge a book by its cover! During my truck search Don’t judge a book by its cover! During my truck search I heard so many negative things about buying at a “resale center”. Everyone had an opinion Don’t judge a book by its cover! During my truck search I heard so many negative things about buying at a “resale center”. Everyone had an opinion on how they were shady and not helpful. My friend called me and told me Shults Resale of Dunkirk had the truck I’d been searching well over two months for. I couldn’t get there from Buffalo fast enough. I talked to Mark Morello in sales and he immediately sent me pictures and information, including a carfax report. When we showed up he didn’t play hardball or behave like a typical salesman. He was just a dude who likes to cook and happens to sell cars as well. That was probably what I liked best, he treated me and my wife like we had been friends for years. He did what most salesmen won’t do, he listened to what I wanted and tried every angle possible to get it. Can’t say enough good things about Mark. Mike is the owner and I put some ideas in his head on how we could get this deal done. He joined my ideas together to come up with an even better one. We shook hands and I put my deposit down. We ran out of time and had to head to work so we set an appointment for a week out. In that time they got the truck through the shop and had a spare key made up for me. We picked up the truck today, what I thought would take two hours took less than one. Brenton in finance is on the ball and had everything ready to go. Mark was handling insurance and plates while we were signing paperwork. We were in and out, it was amazing! Please get in here to see Mark and the crew. Let them help you like they helped me. You won’t regret it! More

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Shults continues to offer the best customer service in the area. They don't just try to sell you any vehicle, but something you will be happy with. Jen D is the best. Mike helps his customers. Thank you! the area. They don't just try to sell you any vehicle, but something you will be happy with. Jen D is the best. Mike helps his customers. Thank you! More

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This is the third car I have bought from Shults Resale Center and I am happy with all the staff I came in contact with. Jennifer Depasquale was AMAZING! She went above and beyond in helping me find just Center and I am happy with all the staff I came in contact with. Jennifer Depasquale was AMAZING! She went above and beyond in helping me find just the right vehicle and her customer service was 5 stars. I would definitely buy another vehicle from her and will recommend her and Shults to all my friends. Thanks Jen!! More

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Wonderful helpful sales people no pressure listen to what I wanted and made it happen 💔‼️‼️ I wanted and made it happen 💔‼️‼️ More

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They best experience I could have imagined. Shultz Retail made it painless and easy to buy. They let me test drive and asked me what I could afford and beat it. Simply the best experience ever. Thank you Shu made it painless and easy to buy. They let me test drive and asked me what I could afford and beat it. Simply the best experience ever. Thank you Shultz More

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The entire process was great. Jen went out of her way to do everything she could to make it a great experience. In a time where you feel wary of trusting anyone, I feel fully confident in going to her when do everything she could to make it a great experience. In a time where you feel wary of trusting anyone, I feel fully confident in going to her when purchasing a vehicle. In fact, I won’t go to anyone else! Thanks for a great experience and an awesome new ride! More

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Mark is an excellent sales man. He went out of his way to help me fine a vehicle after my great loss. He is awesome! help me fine a vehicle after my great loss. He is awesome! More

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Mark and Mike are top notch!! Probably the most smoothest purchase I have ever made! I was never pressured; but Mark was in contact daily until the deal was done. Mark came to my house after work left me his purchase I have ever made! I was never pressured; but Mark was in contact daily until the deal was done. Mark came to my house after work left me his personal car for me to drive while he did the switch over of plates and insurance on my new truck. When I went to pick up the new truck; if I was there 15 minutes that would be a stretch!! Great experience and I’ll be back again one day!! More

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